In store service and excellent delivery

Poor quality, have notified the office, still waiting a response???

I would like to express my sincere and heartfelt gratitude to the wonderful team at poltronesofà at ScS (Sofa Carpet Specialist) at Aintree Shopping Park, Liverpool, and especially to Louis!
​Our visit to the store was an absolute delight, largely thanks to Louis. He is an exceptionally smart, articulate, and well-mannered young man who made us feel genuinely valued from the moment we walked in. Not only was he incredibly knowledgeable, guiding us seamlessly through choosing our new leather sofa, but his politeness and warm attitude made the whole experience enjoyable. We had a fantastic time chatting with him while making our decision. Thank you from the bottom of our hearts, Louis, for your brilliant service and genuine care!
​A special mention also goes to Kate for her lovely support and assistance during our visit.
​We highly recommend this store to anyone looking for top-quality furniture, fantastic value, and truly outstanding customer service.

Great staff, talk us through all the options. Very friendly, very happy.

very friendly ,no pressure sales we knew what we wanted got a lot of advice and information and came away purchasing a 2 and 3 seater , would recommend

Made to feel welcome and left to look around the store with occasional information & advice. We ended up buying the first one we saw and were happy with. It was on offer as it was a display settee & to clinch the deal the gave us an extra £50 discount.
Also we can pick it up in a week as opposed to 2 months to manufacture it!
Very happy.

Friendly and helpful

Easy from start to finish. Got the sofa in less than 3 weeks and the guys who delivered where fantastic.

From ordering to delivery staff were helpful and informative. Throughout every part of the journey for our new sofa we were kept informed by txt, email and a phone call
The delivery team were friendly and very efficient bringing in and assembling the sofa

I was sent an e mail the previous evening to say delivery would be next day . Was promised a text before 7am to confirm more accurate time . Didn't receive text but e mail sent to say delivery would be between 0745 and 0800 . Delivery came at 0720 . Crew were very quick to install sofa and were finished by 0745 . Glad they came early in the morning

We were made to feel very welcome. After receiving an email with preliminary order data we were able to consider this information at home. We returned to the store the next day to discuss our changes. The member of staff went through the process willingly taking care to ensure we were satisfied. Excellent.

The staff were very knowledgeable, friendly & helpful. We only popped in for a look but the atmosphere was very comfortable & welcoming we ended up buying

Customer experience and a salesman that pays attention to detail !

Great service friendly staff

Great service very informative no pressure, felt as a individual

Delivery service excellent. Took time to speak to anyone regarding my final payment on the phone

I was followed around the store by the colleague at a distance upstairs and downstairs, which felt like he was after the sale but I was desperate for a sofa. I was advised 2 week lead time as it was a clearance in store item which delivery would be supplied by a sub courier which suited as I am currently on the floor as my old couch broke. After a week I didn’t hear anything so I called the store to discover the delivery wouldn’t be taking place until 4 weeks after order , my name on the order was that I was a Mr instead of a Ms and my delivery hasn’t taken place yet.

We were welcomed by a very friendly and engaging staff. Our questions were answered in a knowledgeable way and the lady we were talking to went above and beyond to help us. Our intention was not to buy a sofa on that day but we somehow left with one.