Absolutely beautiful. The colour is spot on. We are thrilled. The service from the delivery men was great. Great couple of lads. Also, initial sales staff was excellent. Thank you.

Great castermare service

I haven't recieved delivery of my sofa yet - so I can't speak to the quality or delivery experience. But my in-store experience was perfect. I visited twice, once with a friend to look around and the second time with the intention to purchase. Kerry welcomed us both times and was extremely helpful and friendly, knowledgeable and attentive - without being pushy. The process to order was efficient and informative without feeling rushed and very simple to follow. I'm very excited to recieve the sofa in October.

Good customer service loved the smell when you walked in

Excellent explanation of products on our first visit so choice made and purchased on our return visit when we received close attention for our order.

Two Lads were extremely polite and very careful in my home, they rang me to let me know when they were arriving

Crew that delivered was brilliant… but had a problem with their van so 6 hours later than expected… main disappointment was no communication about this.. had to ring several times to get updates…expected at least a call to update us on the situation… delivery link was useless as didn’t update.

All spot on thanks

Love the new sofa, good price, was kept up to date at all times

Everything thing from ordering to delivery was faultless

New Sofa Fabric Not good

I recently purchased a sofa from Poltronesofà, which was delivered yesterday. Unfortunately, after delivery, I noticed what appears to be a fabric issue/defect on the sofa, as shown in the attached photographs. For a brand-new sofa, I expected the finish and fabric quality to be perfect.

I have already reported the issue to the Poltronesofà Coventry team and am currently waiting to hear back from them regarding how they intend to resolve the problem.

I hope the team will respond promptly and provide a satisfactory solution, as it is disappointing to have an issue with a brand-new sofa just one day after delivery. I will update my review once I hear back from them and see how the matter is handled.

Sofa’s were delivered on time and the whole system of keeping us involved in terms of dates and times was excellent. The two guys who delivered telephoned me 30 minutes prior to delivery and were very helpful, oh and the sofa’s were lovely as well

great product great delivery men fitted up cleared up very professional would
recommend 100%

Great experience but sofa waiting time is ridiculous which is not told from the start of entry so people no

Great service staff very helpful

From the moment we set foot in the store, we were met by staff in a polite manner and offered a tour.
Darren was our salesman who explained our choices and options professionally. All over great experience to purchase our sofa.

Showroom is really well set out. Staff were not in your face and let us wander about having a good look at the sofas. When we chose the one we wanted the lady that served us was very helpful

Staff were very friendly and very helpful. Ddmonstrated & explained all options & how everything worked.

Russ very friendly and welcoming. Old school salesman with no pressure tactics and honest form the outset. A credit to the company. Only disappointing thing for us is the lead time on the sofas which Russ requested ASAP