My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more
Company replied
From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more
Company replied
When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct. Their website was very easy to navigate and I was able to price and then order the p... See more
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Company details
Written by the company
At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.
Contact info
Thames Development, Charfleets Road, SS8 0PQ, Canvey Island, United Kingdom
- 01268 686528
- sales@sealedunitsdirect.co.uk
- www.sealedunitsdirect.co.uk
4.9
Excellent
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Delivery was super fast
Delivery was super fast, item was as described and staff was very helpfully good quality unit.
December 4, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you! We’re happy to hear you enjoyed the fast delivery and quality of the unit. We appreciate your support!
Many Thanks
Sealed Units Direct
It has been a pleasure to have dealt…
It has been a pleasure to have dealt with Vicky from sealed units direct, kept me well informed throughout the process and fast turnaround.
Thanks again,
luca.
December 7, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind feedback, Luca. We’re pleased to hear Vicky kept you well informed and that you were happy with the turnaround.
Many Thanks
Sealed Units Direct
Great quality unit and first class…
Great quality unit and first class customer service from Vicky and the team
December 12, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your review. We’re delighted you were happy with the quality and the service from Vicky and the team.
Many Thanks
Sealed Units Direct
Great service.
The product was as expected and fitted well. But the service was excellent with a phone call ahead of delivery and a pleasant lady to deal with - Vicky.
Many thanks.
December 12, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your feedback. We’re pleased you were happy with the product and service, and we’ll pass your thanks on to Vicky.
Many Thanks
Sealed Units Direct
Great service and product
Great service and product, made it easy to order a replacement double glazed unit for my bifold doors. Simple online ordering with efficient delivery.
December 10, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your feedback. We’re glad you found the ordering process easy and the delivery efficient. We appreciate your support.
Many Thanks
Sealed Units Direct
Easy to order and great communication…
Easy to order and great communication with updates and follow up. Thanks Vicky!
December 1, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're glad the process was easy and that Vicky could assist you.
Many Thanks
Sealed Units Direct
Great service from start to finish .
Great service from start to finish .
Ordering on website was easy , delivered within the 10 days as advertised , great communication from Vicky , units arrived as ordered, in perfect condition.
Would highly recommend.
November 28, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your lovely review! We’re glad the ordering process was easy, delivery was prompt, and everything arrived in perfect condition. We appreciate your recommendation and look forward to assisting you again.
Many Thanks
Sealed Units Direct
Great Service
Very easy to order online and a great service from Vicky who keeps you updated on tour order. Quality unit delivered on time and fits perfectly. Vicky even checked to make sure all was delivered as requested. Great service overall. Will definitely use Sealed Units Direct again.
December 4, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for sharing your experience. We’re delighted that everything—from ordering to delivery—went smoothly and that Vicky’s updates were helpful throughout. We look forward to assisting you again.
Many Thanks
Sealed Units Direct
Great service Great product
Great service Great product, Vicky was excellent very helpful and thorough thank you
November 28, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for the great feedback! We’re so glad you had a positive experience with us and with Vicky.
Many Thanks
Sealed Units Direct
Would definitely recommend them for your glazing unit needs!
Have used them multiple times and will definitely continue to use them going forward. Easy to use website, amazing service and prompt delivery! Vicky has been absolutely amazing with confirming and organising our orders as well as arranging delivery days and times that best suit us! Would definitely recommend them for your glazing unit needs!
November 21, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review and continued trust in our service. We’re pleased to hear that ordering and delivery have been smooth for you, and that Vicky has been able to support your needs. We truly appreciate your recommendation and look forward to assisting you again.
Many Thanks
Sealed Units Direct
Brilliant Customer Service and Quality Product
Vicky was brilliant, from start to finish - keeping me updated throughout manufacturing to delivery. The quality of the sealed unit was superb and I look forward to using Sealed Units Direct in the future.
November 21, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review. We’re pleased to hear you were happy with the service and the quality of your sealed unit. We appreciate your support and look forward to assisting you again in the future.
Many Thanks
Sealed Units Direct
Great communication from start to…
Great communication from start to finish including delivery times .Would use again in the future.
November 21, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for taking the time to leave a review. We’re pleased to hear you were happy with the communication and delivery updates. We appreciate your support and look forward to assisting you again.
Many Thanks
Sealed Units Direct
Easy ordering, fast delivery
It was really easy ordering from Sealed Units Direct. The web site was simple to use and Vicky provided excellent customer support, ensuring a smooth and fast delivery. I will definitely order from them again in the future.
November 19, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for the kind review! We're happy to hear the ordering process was easy and that Vicky ensured a smooth, fast delivery. We look forward to your next order.
Many Thanks
Sealed Units Direct
Great service from Vicky and the team
Great service from Vicky and the team, sealed unit arrived well with in the time frame given.
Would be happy to order again.
November 19, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your feedback. We're pleased to hear you received great service from Vicky and the team, and that your sealed unit arrived on time. We appreciate your kind words and look forward to your next order
Many Thanks
Sealed Units Direct
Excellent service provided and vicky…
Excellent service provided and vicky was very helpful with everything especially the delivery process
November 19, 2025
Unprompted review
Reply from Sealed Units Direct
We’re delighted to hear you received excellent service and that Vicky was especially helpful with the delivery process. We truly appreciate you taking the time to share your experience!
Many Thanks
Sealed Units Direct
Great service and customer care from…
Great service and customer care from Vicky
November 19, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind words! We’re glad Vicky provided excellent service.
Many thanks
Sealed Units Direct
Fast efficient service and great…
Fast efficient service and great customer service support from Vicky
Delivered ahead of schedule
Highly recommended
November 17, 2025
Unprompted review
Reply from Sealed Units Direct
Thank you for your positive feedback. We are pleased to hear that our service met your expectations and that Vicky provided valuable support. We appreciate your recommendation.
Many thanks
Sealed Units Direct
Very good value & quality
Very good value & quality. Vicky phoned to confirm delivery & check all ok after delivery.
November 16, 2025
Unprompted review
Reply from Sealed Units Direct
We appreciate your feedback and are glad you were satisfied with the quality, value, and Vicky’s follow-up.
Many thanks
Sealed Units Direct
Hassle free service
Web site was straight forward and easy to navigate.
The service over the phone and emails by Vicky was second to none.
I recommend this company and will definitely use them again.
The delivery turned up exactly when they said and the gentleman was very pleasant in his service
November 17, 2025
Unprompted review
Reply from Sealed Units Direct
We appreciate your feedback. We are glad the online experience was straightforward, that Vicky provided excellent support, and that delivery arrived as scheduled. Thank you for recommending us!
Many thanks
Sealed Units Direct
double glazing
Ordered double glazing — it was three times cheaper than our local glazing companies.
Delivery was quick, and Vicky kept me updated throughout the process.
Top service!
Thanks
K
November 17, 2025
Unprompted review
Reply from Sealed Units Direct
We appreciate your review. It’s wonderful to hear that our service, pricing, and Vicky’s support provided a positive experience.
Many thanks
Sealed Units Direct
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