Sealed Units Direct Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide continuous updates, friendly communication, and dedicated support throughout the entire ordering and delivery process. Consumers consistently note that deliveries arrive promptly on schedule, and the custom glass panels fit perfectly while maintaining outstanding product quality. Some people were satisfied with the online platform, mentioning that the company website is very straightforward, user-friendly, and extremely easy to navigate when placing new orders. Buyers also appreciate the highly reasonable pricing options and the prompt assistance received from customer service when needing to adjust specific measurements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrivals and smooth... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and attentive... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided, highlighting an... See more

Product

Reviewers highlight positive aspects of product quality, noting that the units arrive made to exact... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more

Company replied

Rated 5 out of 5 stars

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more

Company replied

Rated 5 out of 5 stars

From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more

Company replied

Rated 5 out of 5 stars

When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct. Their website was very easy to navigate and I was able to price and then order the p... See more

Company replied


Company details

  1. Glass Repair Service

Written by the company

At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(161)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Professional Company

I have just had my replacement sealed units delivered and I must say I am impressed with the overall service I have received.
Their website is very easy to use, got instant prices and able to order them very quickly. Units were delivered on time. I would use them again and recommend this company to everyone.

August 28, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post above, we are pleased you was happy with the price and service, we appreciate you taking the time to post this
Many Thanks
Sealed Units Direct

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