Seico Group Reviews 

397
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional throughout the entire mortgage application process. Communication is consistently prompt, clear, and efficient, ensuring that consumers are thoroughly informed at every single step of their journey. Some people were satisfied with the impressive ability of advisors to secure great rates and expertly handle complex mortgage options. Many reviewers also noted that working closely with the team successfully turns a potentially stressful situation into a completely straightforward experience. Consumers consistently express high confidence in these reliable professionals to manage everything efficiently from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are incredibly supportive,... See more

Service

Users describe positive interactions with service, highlighting the professional and supportive guidance they... See more

Customer service

People report positive experiences with customer service, highlighting top-notch support and professional... See more

Response time

Reviewers mention positive feedback about response_time, consistently highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot recommend Seico enough. I have been in comms with Andrew for the past few years, and when I finally decided to take the leap and purchase my first home, he made the whole process seamless.... See more

Company replied

Rated 5 out of 5 stars

Seico Group was recommended to me by a friend, and I’m so glad I reached out. Tash handled my case and was incredibly helpful and professional throughout the entire process. As a first-time buyer, I h... See more

Company replied

Rated 5 out of 5 stars

We’ve been absolutely thrilled with Seico Group’s support throughout our mortgage application process for our new build. Matt and Karly have been fantastic – proactive, responsive, and always one step... See more

Company replied

Rated 5 out of 5 stars

We have been using Seico for years. They always remind us before our mortgage product runs out and finds us the best offer. I have always found their advice sensible informative and reliable. We are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

The key to getting to know Seico is to understand that we truly value our customers, partners, suppliers and staff. Throughout our 30 years of trading transparency, fairness and equality have become our trade mark. So, if you are a mortgage customer You will speak to the same qualified and friendly advisor throughout your journey. We are not a call centre. We will personally look after you, we will be responsive and proactive and we will do everything we can to find the best mortgage offer to fit your own personal circumstances. If you are a Seico partner A lot of companies talk about partnerships without properly understanding what they entail. Our whole business is reliant upon building strong, longstanding and mutually beneficial partnerships. We understand that we are representing your brand, so we take great care with your customers and make sure that their experience only reflects well upon our partner. We provide all the management information you need to be able to track how our shared business is running and we pay our commissions accurately and on time. We understand that a good partnership is one where all parties benefit. If you are a supplier to Seico We take the same care with our suppliers as we do without customers. We are clear and transparent about our requirements. We understand that mistakes can be made from time to time, but what separates the good from the bad is how you react to those mistakes. We expect good service but are very loyal and we judge not just on cost, but also on value and quality. Our people Last, but by no means least, we could not do all this unless we had great staff. It is much easier to work for an organisation that is committed to doing things well and properly and treating people fairly. We are approachable, flexible, understanding and the culture that we work so hard to engender in our business reflects in the service our people are able to provide to our customers, partners and suppliers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

397 reviews

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5.0

All reviews

(397)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Good 5 years ago, good again for the remortgage

Five years ago Liam at Seico did a great job getting us a good mortgage rate - we are both self-employed and I didn't have 2 years of accounts, so it wasn't straightforward.

Fast-forward to the point that our fixed-rate was coming to an end and I'd already done a bit of research when Liam called, so I knew the best deal would be switching to another product with the same lender. Liam recommended the same mortgage without knowing I'd already done my research. So it begged the question, what do I gain by going through the broker? Seico signed us on for the deal I could have applied for myself, but was able to keep monitoring the market for better rates until the point that we needed to lock in - in that time the monthly repayments dropped by over £80. And the cost to us? Nothing, as an existing customer the remortgage service was free with Seico getting a commission from the lender - win for us, win for the broker.

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

SEICO: our 2nd engagement = SORTED AGAIN

Phil and the guys at Seico are the best! This is our second mortgage with Seico and more to come. The team at Seico are always thorough and professional and great to work with. They kept us apprised about available appointments to review mortgage options and always gave us the best based on our circumstances. Phil was honest and forthright - no games - this is what your credit score looks like and here's what we can sort out. With Seico it's just one initial soft credit check and one at the end for the offer. If this is our 2nd deal with Seico you bet we are VERY VERY HAPPY. My Mrs thinks I am smart chap not realizing it's who you know (Seico to the rescue always).

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Ex-pat mortgage

Seico gave us some great advice and found the products we needed. Phil went out of his way to ensure we had the documentation we needed, in time for the mortgage company to issue our DIP, before all the lenders started pulling mortgages in Autumn 2022. Many thanks for your help!

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Seico were able to deliver us a…

Seico were able to deliver us a mortgage loan from HSBC at a time when banks were pulling loan offers and raising interest rates, and Kwasi Kwarteng's mini budget was causing all sorts of chaos.
Our status was a little unusual and Matt and his team worked over the weekend to deliver a great outcome at a time we were extremely worried.

September 19, 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Seico group was updating me quick and helped me secure a mortgage despite my complicated financial background. I can truly recommend them.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Ex-pat living in Africa

As an ex-pat living in Africa, I was turned down by a number of mortgage brokers saying that they would be unable to find a lender for me. Friends in similar situations had heard the same story. However, my mortgage broker at Seico took the time to have a conversation with me about my circumstances and found a lender, resulting in me now being a new homeowner! All of my emails were replied to promptly and everything explained clearly every step of the way. I truly believe that without Seico's support I would not have been able to find anyone willing to help me secure a mortgage. I would highly recommend their services.

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service with excellent communication

I've been in touch with two members of Seico Group during this process, and although we haven't yet reached its completion, they have been supportive and helpful throughout, and I'm very pleased with the mortgage offer we have received—especially considering the current financial situation. They supported me both on the phone and via email, providing advice and recommendations, and communicated excellently throughout the process.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient and courteous staff

Jamie offered a professional and efficient service for our remortgaging during a difficult national financial time when interest rates are increasing considerably. We would like to give a special mention to our case manager, Karly, who took on the mantle of bringing the mortgage offers to fruition. She is a fantastic asset to Seico, highly efficient, very courteous and patient in answering our numerous questions and always responded promptly to our emails. Highly recommended.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Seico Group Mortgage Team Were Great

Thank You Matt & Gemma for guiding us through the journey of getting our new home mortgaged. It's been a pleasure all the way. The process & communications were clear, prompt - despite market hiccups, this part of the journey was smooth and trouble-free. We highly recommend Matt & his team at Seico.

September 16, 2022
Unprompted review

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