SellSmartForCash Reviews 

276
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

They promise Rs.3000 voucher but it’s not worked at there times prime platform , they asked to pay more money . Completely trapped . After picked up they block users number and they don’t have custome... See more

Rated 1 out of 5 stars

Don't let the advertised prices entice you in. The return postage charge is their hook for when they offer you less money. Do bear in mind the phone which was in working condition was sent at a non wo... See more

Rated 1 out of 5 stars

Sent in Iphone 6s 128gb in A1 condition advised it was scratched (which it wasn't) so revised offer by £23, which I accepted then no payment or response to emails & calls always going to voicem... See more

Rated 1 out of 5 stars

Process took much longer than initially expected. Had to phone after one week due to lack of updates. Initial offer of £41 was dropped to £20 because of condition, despite the fact that I had selected... See more

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1.1

Bad

TrustScore 1 out of 5

276 reviews

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1.1

All reviews

(276)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brilliant service

A brilliant service. Outer packaging with post already paid sticker arrived in a couple of days of booking the order. Posted my phone and got Informed that phone was received. Then got informed that phone was processed and informed that money had been paid straight into my bank account, all in no time.

August 1, 2017
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

They tell you that you'll get more for your phone in the hope you'll just accept any ridiculous quote they give you once they have it at their warehouse. Knocked £50 off my quote because the phone had scratches when on the website it only asked for it to be in working order.

July 31, 2017
Unprompted review
Rated 1 out of 5 stars

Sent in two iPhone 6's that we had kept …

Sent in two iPhone 6's that we had kept in a very good covers.
received an email saying that they will offer less as casing has few scratch marks and scuff marks.
i wish I had taken photos of them, as they were in very good condition.

I've since read many comments about this Company and it seems I'm not the first to have had this letter.

i would never use this company again.
they charge £6.99 to return the phone too.
AVOID

July 18, 2017
Unprompted review
Rated 1 out of 5 stars

Like other people have said offer …

Like other people have said offer highest price then come up with lies to why they can't give you that price, then say they will return it for £6.99 . They don't return emails. They find faults with your phone that weren't there b4. Wish I'd of read review 1st.

July 17, 2017
Unprompted review
Rated 5 out of 5 stars

Easy as it can get

The process is simple and easy from start to finish. Would highly recommend - its a far better open to recycle than keeping hold of no longer needed mobile phones. and doing with sellsmartforcash is awesome.

July 14, 2017
Unprompted review
Rated 5 out of 5 stars

First Class Service

I have sold my old mobiles in the past to other companies, none have been as professional as sellsmartforcash. First class service from start to finish, i look forward to dealing with you again.

July 10, 2017
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Its my second order with them and everything went smooth as stated.
Highly recommended.
I have been using internet for my most day to day needs and I would suggest people to read the T&C of a website before using it. This helps knowing what are you getting into.

July 10, 2017
Unprompted review
Rated 1 out of 5 stars

Poor experience, ouch.......

Don't give you the quoted price which is the highest hence why people get involved with them, they don't reply to emails or return telephone calls, sounds like they're inundated with issues, definitely won't use again or recommend

July 4, 2017
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid.
They quote high and then discover non-existent issues in the hope that you take the easy option. My phone was unmarked yet they offered £50 less than the original quote

July 4, 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. All done in 7 days from envelope in the post to return phone to cheque turning up . I have no qualms at all using this company

July 1, 2017
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!! If there was an option to give 0 stars I would. Offered 255 and paid 165 for scratches on the screen that were not there for fact. DO NOT USE This company. No telephone number works either. Oh and definitely NOT next day service. T

June 30, 2017
Unprompted review
Rated 1 out of 5 stars

Awful

Took over a week for payment
Payment was well under what was originally offered
Bad customer service
Lack of communication

June 29, 2017
Unprompted review
Rated 2 out of 5 stars

They won't pay the quoted price

I sent in a pristine phone no marks or damage. Their "technical experts found scuff marks and a "blurry LCD" display (which I am not even sure is possible). The reduced their estimate from £153 down to £110.

I challenged them saying I had photos of the phone and they increased there valuation up to market value £130. Still not their original quote though.

I was livid with the treatment but the £6.95 charge to return stops making any better deal.

They did pay quickly though

June 28, 2017
Unprompted review
Rated 1 out of 5 stars

The worst company I've ever had to deal …

The worst company I've ever had to deal with. Offered 153 for my galaxy s6 in perfect condition to then email to say they could only offer 110 as the LCD was scratched and there were dents on it. Never heard anything so ridiculous in all my life. Had pictures of the phone before I sent it.
I emailed to advise I would be reporting them to trading standards and the consumer ombudsmen. The offer was increased to 130.
I then told them nothing less than the original price will be accepted. On day 5 now of them receiving my phone, they have now agreed to pay the 153 and have advised there were technical issues yesterday when they tried to make payment and there will definitely be a payment going into my account today. Still nothing received and my phone call is not being answered. They clearly have used the same tactics with other people leaving you in a positjon to either acceot cobsidetably lower than offered, or pay to have your phone returned.Do not use these people it's not worth the hassle or risk! You can nwber get through to them and it costs alot to do so. Its conicidental how every phone they recieve os extensively damaged!I will be reporting them to trading standards and I advise everyone else to do so to get them shut down!

June 27, 2017
Unprompted review
Rated 2 out of 5 stars

Quoted a good price for a WORKING phone …

Quoted a good price for a WORKING phone handset on the website. Sent phone (that has always had a screen protector and case on) off to the company to be told there where deep scratches to the back, dents to the casing and scratches to the screen! Im sorry but that was most certainly not the case. The phone has always been looked after. But even in the case that these things where true- when does working handset mean perfect factory condition??? Very misleading site! STAY AWAY!

May 31, 2017
Unprompted review
Rated 1 out of 5 stars

This company offered me the best price …

This company offered me the best price for my phone which was in pristine condition. They offered cash into my bank the same day they recieved the phone. Unfortunately I didn't read the reviews first!

They sent me an email to say the recieved the phone, then after over a week of trying to contact them with no luck, I refused to use their £1.50 a minute customer phone line, they eventually sent me an email saying they have downgraded their offer because the phone was damaged. I know this to be untrue. They then took £6.99 to return the phone. Now over a month later I still have not had my phone returned and they refuse to answer emails. I have raised a county court action against them.

AVOID THIS COMPANY

May 26, 2017
Unprompted review
Rated 5 out of 5 stars

Quick

Quick , no fuss sent off package with phone, next day received email confirming receipt ., then day 2 received an email confirming payment.

May 24, 2017
Unprompted review

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