Sensitivematters Reviews 71

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Finished book is amazing. It was great to be able to personalise my child's story so we can look at this as they grow up.

Rated 5 out of 5 stars

Such a great concept, incredibly easy to use and completely editable. My 2 year old daughter now has her very own story, full of photos presented in a professional way that she can keep forever. It ha... See more

Rated 4 out of 5 stars

My book arrived quickly and was nicely packaged. The only reason I gave 4 stars instead of 5 is because the title on the front cover is confusing and I think, incorrectly punctuated. The read was ver... See more

Rated 5 out of 5 stars

I have received a copy of my friend’s book. What a great idea to preserve your memories for future generations. The text is well laid out with relevant photographs interspersed amongst the pages whic... See more

Company details

  1. Publisher

Written by the company

We are the only publisher of fully customizable children’s books that help parents talk honestly with their children about egg donation, sperm donation, surrogacy, adoption and fostering. There are versions for traditional, same sex and single families and all books are 100% editable – parents can change all the text so it truly is THEIR family story. Families love our books and now we offer organizations a branded version for gifting to their clients. Parents find it tricky to find the right words. Talk to us about creating a book with your branding and messaging so you can give them a thoughtful and helpful gift.


Contact info

4.8

Excellent

TrustScore 5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy to make and soo beautiful

The book was easy to make and turned out even more beautiful than I had ever imagined!
Can’t wait for the moment i can read it to my son when he is big enough…

December 2, 2025
Rated 5 out of 5 stars

Looks great!

Creating the book was really easy. It looks great and my daughter loves it so much. :)

November 15, 2025
Rated 5 out of 5 stars

Wonderful experience and product

The product (personalised photo book) is amazing and high quality. And the customer service team were exceptionally friendly and helpful and sorted my little hiccup swiftly. I can highly recommend Sensitive Matters and their work is so important!

November 12, 2025
Rated 5 out of 5 stars

Well made with possibility for variation

It's so important to tell donor conceived children where they come from, but it has to be in an adequate and sensitive way. The book of Sensitivematters does an awesome job in that and even gives you the possibility to create your own story and add your own pictures. Thank you for that!

July 25, 2025
Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing. Not just really thorough but really personable and kind. Really good quality product and good system also. Postage was quicker than it said it would be. Really happy with this.

April 13, 2025
Rated 5 out of 5 stars

So worth it!

Brilliant website. Book is so customisable and my final product was absolutely stunning. So very appreciative!! Team are responsive and helpful too.

February 16, 2025
Rated 5 out of 5 stars

A really lovely book to help my son…

A really lovely book to help my son understand how he was born. Easy to complete on a PC and can change anything you like. Hardback and really good quality paper. Fast delivery too. Would highly recommend my

January 8, 2025
Rated 5 out of 5 stars

Very Special Book

The personally put together Book is a very Special Gift for the offspring. The loving Details and Little Things make it something very special!

December 7, 2024
Rated 5 out of 5 stars

Good quality finish to personalised book

This website was recommended by DCN to create a personalised story for my children and it had some great text to guide me on what to say as well as helpful templates to lay it all out. The book came exactly as I designed it and the finish is brilliant. This will be a treasured book to see my children through their childhood and then a lovely keepsake. Thank you.

November 14, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look