Septieme Largeur Reviews 

1,430
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This has been my 3rd pair now. Always happy with them. Love their models so far. Quality is top notch every time. And their sizing Guide is amazing to know which ones you need once you‘ve gotten one p... See more

Company replied

Rated 5 out of 5 stars

This is second pair of SL shoes. The first pair was bought way back in 2015 and I’m still wearing it today. Well crafted. Matching belt is a plus point. Wish SL offers more sale or shoe repair service... See more

Company replied

Rated 5 out of 5 stars

I have several pairs of Septieme Largeur shoes and boots, including stock items as well as patinated. All of them perform as advertised; they’re beautifully designed and executed; the quality is high... See more

Company replied

Rated 5 out of 5 stars

Septieme Largeur's patina is the standard by which every other shoemaker who offers this type of service should be measured. Notably, I am never afraid to use neutral polish if I wanted an even higher... See more

Company replied

Company details

  1. Shoe Factory

About Septieme Largeur

Written by the company

La Maison 7L est, depuis plus de quartoze ans, un acteur incontournable du soulier masculin.

Fondée en 2009 par Mathieu Preiss, la Maison Septième Largeur a su se faire une place de choix dans le monde de la belle chaussure masculine.

Fière de son appartenance au milieu de la chaussure haut de gamme, Septième Largeur met un point d’honneur à proposer une qualité et un service soigné à un prix raisonnable en faisant le choix d’éviter les écueils du luxe comme une communication et un marketing agressifs qui pèsent lourdement sur le prix final.

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,430)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just got my second pair and I am really…

Just got my second pair and I am really satisfied with the high quality and the easiness for selecting the correct size (plus the express shipping!)

November 26, 2023
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Reply from Septieme Largeur

Dear Sir,

Many thanks for your message that is extremely valuable to us!
We are delighted to read that our service meets your expectations in such a good way. We hope you enjoy our future collections just as much.

All the best,
The 7L Team

Rated 5 out of 5 stars

Great shoes

Great shoes, Nicodème cognac, the leather and soles are beautiful and unique. As far as sizing for USA, I normally wear an AE in 9.5D, measured using guide at 27 cm said I should order 7.5 in the wide last, seemed too small for UK sizing but ordered and fit perfect, with a bit of heel slip, but fixed with tongue pad. Will be ordering a custom patina next.

November 16, 2023
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Reply from Septieme Largeur

Dear Sir,

Thank you so much for your fantastic review, we are delighted to learn that you have loved your experience with 7L!

See you again very soon,
The 7L Team

Rated 5 out of 5 stars

I'm in love

I had been hearing about Septième Largeur through YouTubers and podcasters for years before I finally visited their Geneva store this fall and bought a pair of mocha suede loafers. I am in love with the shoes, and with the brand. The shoes fit so well and were so comfortable right out of the box. The staff were friendly and knowledgeable, helpful and professional in their work. I will be back for more shoes in the future!

October 21, 2023
Unprompted review
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Reply from Septieme Largeur

Dear Sir,

Many thanks for your message that is extremely valuable to us!
We are delighted to read that our service meets your expectations in such a good way. We hope you enjoy our future collections just as much.

All the best,
The 7L Team

Rated 5 out of 5 stars

Great shoes, great team!

Fantastic products and a very helpful and responsive support team! Always a pleasure.

October 31, 2023
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Reply from Septieme Largeur

Dear Sir,

Thank you so much for your review. We are delighted to learn that you have loved your experience with 7L! We hope you enjoy our future collections just as much.

See you again very soon,
The 7L Team

Rated 1 out of 5 stars

Still no shipping information after 8…

Still no shipping information after 8 days. Without any explanation. This is not the service which you expect nowadays from an on-line shop.
Especially one who is pushing so much feedback and advertising mails.

October 26, 2023
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Reply from Septieme Largeur

Dear Sir,

Thank you for your review.
Our team has been in touch with you regarding your order, explaining that we have faced some unusual delay in the shipment of orders. We deeply apologize about it once again. As mentionned before, your order is going to be shipped within the week.

Best regards,
The 7L team

Rated 5 out of 5 stars

Fantastic specs and design for the price. Highly recommend.

Fast shipping to me in the USA from where they are made in Spain, took around 4 business days which I was very happy about. Awesome that there is the option to have them pick shoe trees to fit the shoes, so you don't have to end up returning shoe trees that are too big or small, which I've had to do before. All the details are there. Goodyear welted. Leather sole. Closed channel stitching. High stitch density on the upper and the welt. Came with extra laces. Stacked leather heel. Beveled waist. The sole gets narrower towards the waist of the shoe which is beautiful. Chrome tanned leather from Weinheimer looks great, can see all the pores and shines nicely. Stacked leather heel. Even has a leather rib instead of a cotton rib. Excellent customer service and return policy. Last is beautiful and elegant. Make sure to try the shoes on carpet if you might return them. Quite a long break in time. Amazing price for this shoe. Only thing I would look for past this is hand welted, and hand lasted. I got my pair with shoe trees for about 300 euros, around 320 USD. I got the Eugene last in size 8UK. The shoe is the same length as my size 9 USA Thursday Boot co Chelsea boots. They about a quarter of an inch longer than my size 9 USA Florsheim dress shoes. I wear size 9.5 USA vans, adidas, and reebok sneakers. I can fully close the laces without it being too tight. Even though the Eugene last is listed as EE on their website, they fit about the same width as regular USA dress shoes. My default width Florsheims, default width Thursdays, and 7L Eugene are all 4 inches across at the widest part. I think in general central europe has slimmer feet than the states. If in doubt about sizing, I would email them, they got back to me very fast.

October 12, 2023
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Reply from Septieme Largeur

Dear Sir,

Thank you so much for your fantastic detailed review. We are delighted to learn that you have loved your experience with 7L! We hope you enjoy our future collections just as much.

See you again very soon,
The 7L Team

Rated 5 out of 5 stars

The Go To shoe company for shoe lovers

The service is excellent. From sizing advice to shipping and delivery , everything is first class. The quality of the shoes is excellent and great value. Especially for their sneakers. The white Soho is easily ten times the quality of Common Projects.

October 26, 2023
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Reply from Septieme Largeur

Dear Sir,

Thank you so much for your fantastic review, we are delighted to learn that you have loved your experience with 7L!

See you again very soon,
The 7L Team

Rated 4 out of 5 stars

Customer service is excellent

Customer service is excellent. Clèmence and Jeanne are wonderful. Thanks so much. Sizing is a challenge however, I want to buy another pair of boots, but if they don't fit it costs me $53.00 to return them. They only draw back.

October 24, 2023
Unprompted review
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Reply from Septieme Largeur

Dear Sir,

Thank you for your feedback,
We are delighted to count you among our customers, and to read that our Customer Service was able to help you in such a good way. Don't hesitate to reach them out to get some help for the sizing of your new shoes!
We unfortunately can not offer free return worldwide, but we hope to be able to do it very soon.

We hope to see you soon,
The 7L team

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I accidentally typed an incorrect address for shipping. After the shoes were returned to the store, they expedited the shipment. Huge fan, shoes are absolutely beautiful!

October 11, 2023
Unprompted review
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Reply from Septieme Largeur

Dear Sir,

Thank you so much for your fantastic review, we are delighted to learn that you have loved your experience with 7L!

See you again very soon,
The 7L Team

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, quality of the merchandise is awesome, and it was delivered in a timely fashion looking forward to purchasing more product.

October 19, 2023
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Reply from Septieme Largeur

Dear Sir,

What a great start into the week-end to read your kind words. Thank you so much for your recommendations - they are extremely valuable!

Best regards,
The 7L Team

Rated 5 out of 5 stars

The shoes are very nice.

Very nice shoes, good quality, fast shipping. Satisfied.

October 18, 2023
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Reply from Septieme Largeur

Dear Sir,

A thousand thanks for your great 5* review.
We are delighted to read that our service meet your expectation in such a good way!

Sincerely,
The 7L Team

Rated 4 out of 5 stars

Top Quality Products

Top Quality Products, Bad Packaging
Today i received my first ever boots from them, delivery was prompt, packaging is very low quality, they did not provide cover bags, only a piece of cloth was inside dirty white box, there were no papers inside boots to keep them in shape, however boots are very well made and they fit really well, quality is top and they look beautiful 10/10 !
At the end of the day only thing that matters is the final product what you get which was really nice but it would be better if they would give more attention to the packaging.

October 16, 2023
Unprompted review
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Reply from Septieme Largeur

Dear Sir,

Thank you for your recommendations - they are extremely valuable! We are delighted to read that our product meet your expectation in such a good way. We hope you enjoy our future collections just as much.
Regarding the packaging, we’re sorry to read your disapointment about it! Our product team is currently working on new packaging that we hope will satisfy you in a much better way.

Best regards,
L'Équipe 7L

Rated 5 out of 5 stars

Article conforme à la description sur…

Article conforme à la description sur le site…payement en 2 ou 3 fois sans frais

September 19, 2023
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Reply from Septieme Largeur

Cher Monsieur,

Un grand merci pour votre message.
Nous sommes très heureux de vous compter parmi nos clients et que nos facilités de paiement vous aient été utiles. Nous espérons continuer à vous satisfaire ainsi.

À bientôt,
L'Équipe 7L

Rated 5 out of 5 stars

A wonderful experice so far in…

A wonderful experice so far in designing the shoe.

September 17, 2023
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Reply from Septieme Largeur

Dear Sir,

What a great start into the week to read your kind words. Thank you so much for your recommendations - they are extremely valuable!

Best regards,
The 7L Team

Rated 5 out of 5 stars

Amazing service and products

Amazing service and products, highly recommend! Super helpful and professional customer service both in person and online, and the shoes are very high quality and simply astonishing. Already have three pairs of 7L and more to come, thank you!

September 15, 2023
Unprompted review
Septieme Largeur logo

Reply from Septieme Largeur

Dear Sir,

Many thanks for your message that is extremely valuable to us!
We are delighted to read that our service meets your expectations in such a good way. We hope you enjoy our future collections just as much.

All the best,
The 7L Team

Rated 5 out of 5 stars

A great selection to choose from…

A great selection to choose from especially all the patina’s with a variety of colors. If your in the market for a great pair of shoes , boots , or belts this is the place.

September 4, 2023
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Reply from Septieme Largeur

Dear Sir,

Thank you so much for your recommendations - they are extremely valuable! We are delighted to read that our service meet your expectation in such a good way. We hope you enjoy our future collections just as much.

Best regards,
L'Équipe 7L

Rated 5 out of 5 stars

Love the shoes

Love the shoes. Excellent service

September 4, 2023
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Reply from Septieme Largeur

Dear Sir,

A thousand thanks for your great 5* review.
We are delighted to read that our service meet your expectation in such a good way!

Sincerely,
The 7L Team

Rated 3 out of 5 stars

Custom Patina Shoes- bad customer experience

Bought shoes with full payment, custom Patina. We agreed on Shoe trees as gift, and start of work 2 weeks after payment because of high load of work- I agreed.
Short summary (cause they already deleted the previous negative review) :
It took them 7 weeks in total to deliver the shoes to me, via express delivery and another 4 for the (forgotten) shoe trees.

What we agreed on:
[ ] 2 weeks to start the Patina work and to be informed via WhatsApp
[ ] Express shipping
[ ] Tracking number to be provided
[ ] Shoe trees as gift

What I received (from the list) :
[x] Express shipping

What they offered:
[x] 5 weeks until start of Patina work, with delays and postponement, with me contacting and inquiring, with the date being always moved forward. They NEVER initiated communication by themselves, and plenty of times left messages as 'Seen' but no answer
[x] Tracking number was NOT provided- I just opened the door and the shoe box fell inside (no doorbell ringing) . 7 weeks from payment to delivery. I get 8 weeks on completly handmade and custom Patina shoes from Bonafe.
[x] Extra shoelaces, for one pair of shoes (I ordered 3 pairs) . It was a pleasant surprise, don't know if it's standard, or a mistake (as only one pair came with them) .
[x] Shoe trees as gift- after an additional 4 weeks from the shoes delivery date. They forgot them. They forgot to call me back to talk about it, also 2 weeks no answers to my inquiry for the promised tracking number. Afterwards got a phonecall with the promise that 'next Monday they will be Express shipped ro me' . After 1.5 more weeks I posted the initial (2 Star) review, and in 2 days I found them at my door (no Tracking Number, as pre- agreed again) .

Why 1 Star?

They flagged my previous review and got it removed. It was rather specifically described, and in detail, and they could easily identify me, unless such behaviour is normal (sad) .
As I said, you are pampered and genuinely feel you're taken care of, up until you swipe the card and pay, after radio silence, overpromising, and bad customer care.
There were some other bad reviews that got also deleted, to keep the (fake) pristine image.
Shoes look good though, however I didn't wear them yet to review their quality, but I have a huge reservation in ordering again.

L.E. , in regards to you not flagging bad reviews (you ask for Contact Data and if not provided, reviews are taken off) :

"This review has been removed.Read more
YourPrizedCustomer
Rated 2 out of 5 stars
Updated Sep 2, 2023

Review removed
Custom Patina shoes- bad Customer service"

I bumped it to 3 Stars, as the shoes look great, they admitted their failures with the reply, just the Customer service needs improvement.

Thank you for the reply and best of luck in your improvement journey!

August 21, 2023
Unprompted review
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Reply from Septieme Largeur

Dear Sir,

We are sorry to read that your experience in our store did not meet all of your expectation. We thank you for letting us know your feedback that we take in great consideration. We’ll try to improve all of those points.

Trustpilot is however a trusted solution and be assured that we are not able to delete the review with low notes. We take in great consideration those reviews that enables to improve our service.

All the best,
The 7L Team

Rated 5 out of 5 stars

Amazing boots

Amazing boots! Received my order is less than 72 hrs, here in New York. Looking forward to buying more footwear from you all. Cheers!

August 23, 2023
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Reply from Septieme Largeur

Dear Sir,

Thank you this comment.
We are really glad to read how much your experience was easy!

Kind regards,
The 7L Team

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