Our first foray into the large TV arena (who'd have thought a 32" was now considered portable..) saw us visit the Falkirk Sony Centre in search of an almost sold out model - Ross and Craig gave us the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Battery life very poor, no battery charger. Lens not particularly good, photos taken in the good light but photos still came out blurry in spite of the cameras 5 point axis in body stabilisation.... See more
We are big fans of Sony products and have always supported this local store as we know the high standard of customer care and overall knowledge of their products. Having heard they now offer white goo... See more
After seeing an extremely competitive price online I reached out to obtain validity of the offer. Even though it was 9pm craig replied to my message saying he would check stock and call me in... See more
Company details
Written by the company
Situated in the heart of Falkirk, right next to Central Retail Park, Falkirk Sony Centre has been a fixture in the town for over fifteen years. The shop has earned a reputation for delivering excellent customer service and for always being prepared to go the extra mile for our customers. We carry an extensive range of Sony consumer electronic products all at competitive prices supplemented by third party accessories such as TV furniture, wall mount brackets and cables. We offer an end-to-end solution, not just selling products but installing and maintaining them too. You will never be asked to phone a manufacturer for assistance; we'll do it for you. Prices change daily to stay in line with our major competitors. Please visit the store or call us for today's deal!
Contact info
2-5 Galloway Court, FK1 1HQ, Falkirk, United Kingdom
- 01324 630064
- shop@sonycentrefalkirk.co.uk
- www.serafini-retail.co.uk
4.7
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt customer service and delivery
Prompt customer service and delivery. Much appreciated thank you
August 1, 2022
The device is great the only downside…
The device is great the only downside is I have trouble hearing it over my parents music in the car.
July 30, 2022
Brilliant support via online chat
I used the chat feature on the website late in the evening and was helped promptly by Dean with technical pre-sales information and once I was satisfied was assisted to make an online purchase of a camera which was low in stock.
The item was sent out the very next morning and I am very satisfied with my purchase.
Thank you for your excellent customer service, Dean!
July 21, 2022
Reply from Serafini Retail Falkirk
Hi there
I've made sure that Dean has seen this review.
It's good to know that the late night messages pay off for both customers and us.
We appreciate you taking the time to give us the 5 stars :)
Craig
Excellent Service.
Item sent quickly received next day was as new and a great price, couldn’t ask for a better service, Excellent. Thanks.
July 21, 2022
Excellent customer service and delivery
July 19, 2022
Reply from Serafini Retail Falkirk
Hi Ruth
We hope you are enjoying the new purchase.
Thank you for taking the time to give us a 5 star review, we always appreciate it.
Remember that if you need anything else in the future, you can always get in touch.
Craig
Unbelievably good service
Prompt and friendly service by phone, best UK price for the camera (Sony RX100 vii), and personal delivery of my purchase to the door by local staff. Thank you so much!
July 13, 2022
First class product - first class company.
Being in my 80th year I really struggled with my Sony Walkman but the patient assistance I received from the company was amazing. No matter how many times I went back to them they took the trouble to help. Great music player - great staff.
July 13, 2022
Excellent service and great price
Bought a Sony speaker which was sold out elsewhere. It was also on offer so thanks Falkirk Sony Centre
July 12, 2022
Fantastic service from the team who…
Fantastic service from the team who were so friendly and helpful! Highly recommend & will definitely return.
July 4, 2022
Unprompted review
I was at a loss as how to deal with an…
I was at a loss as how to deal with an issue of pairing an iPod classic with a transmitter installed, with a new set of Sony XM5 headphones. I found the advice and help given by Craig at the Falkirk store extremely helpful and made the purchase there immediately. I recognise that this sort of professional and personal service at the end of the phone is very difficult to obtain these days and might very well be useful in the future. The headphones are also excellent.
Credit where it's due!
July 4, 2022
Falkirk Sony Centre - Well worth a visit!
We recently travelled from Edinburgh to the Falkirk Sony Centre and we are very glad we did. The service was excellent. Our discussions prior to purchase of a TV, when it was delivered, and after sales, just happened to be with 3 different members of staff. They were all friendly, very knowledgeable, and extremely helpful. We are delighted with our purchase and highly recommend Falkirk Sony Centre.
July 1, 2022
Unprompted review
excellent service and delivery
June 30, 2022
Great service
Great service! Product arrived very quickly and packaged well. No issues and will likely shop here again.
June 28, 2022
I cannot fault them
I cannot fault them. As there was a stock issue on the website, I ended up having a new product when I bought refurbished. Would definitely buy from them again.
June 25, 2022
Very professional
June 24, 2022
Excellent service and communication
June 18, 2022
Great web site
Great web site. Chat very responsive. Good deal on what I bought and delivered free.
Very impressed
June 16, 2022
Awesome
The Falkirk team went above and beyond for me with my recent purchases and I can’t fault them at all. I would definitely recommend using this store.
June 16, 2022
Great service, super fast dispatch and delivery
I couldn't find my item anywhere in the UK but there was 1 left at Falkirk Sony Centre! My saviours! Easy purchase on their website, and such fast dispatch and delivery. Very happy. Thank you!
June 14, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.