Our first foray into the large TV arena (who'd have thought a 32" was now considered portable..) saw us visit the Falkirk Sony Centre in search of an almost sold out model - Ross and Craig gave us the... See more
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See what reviewers are saying
Battery life very poor, no battery charger. Lens not particularly good, photos taken in the good light but photos still came out blurry in spite of the cameras 5 point axis in body stabilisation.... See more
We are big fans of Sony products and have always supported this local store as we know the high standard of customer care and overall knowledge of their products. Having heard they now offer white goo... See more
After seeing an extremely competitive price online I reached out to obtain validity of the offer. Even though it was 9pm craig replied to my message saying he would check stock and call me in... See more
Company details
Written by the company
Situated in the heart of Falkirk, right next to Central Retail Park, Falkirk Sony Centre has been a fixture in the town for over fifteen years. The shop has earned a reputation for delivering excellent customer service and for always being prepared to go the extra mile for our customers. We carry an extensive range of Sony consumer electronic products all at competitive prices supplemented by third party accessories such as TV furniture, wall mount brackets and cables. We offer an end-to-end solution, not just selling products but installing and maintaining them too. You will never be asked to phone a manufacturer for assistance; we'll do it for you. Prices change daily to stay in line with our major competitors. Please visit the store or call us for today's deal!
Contact info
2-5 Galloway Court, FK1 1HQ, Falkirk, United Kingdom
- 01324 630064
- shop@sonycentrefalkirk.co.uk
- www.serafini-retail.co.uk
4.7
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic customer service
I received a message stating part of my order was slightly damaged, but as it was below market value i said it was ok to send. They instantly upgraded my delivery to next day for free and even offered me a free return if I wasn't satisfied.
Fantastic customer service.
October 7, 2022
Good communication during postal…
Good communication during postal strike. Upgraded postage and kept me up to date. Item well-packaged and as-described.
September 30, 2022
Fast delivery and superb package deals.
August 16, 2022
Great personal service
Great personal service, even arranged for amp to come direct from Sony
Very impressed
September 9, 2022
Very friendly and informative staff in…
Very friendly and informative staff in the shop. TV taken out and put in my car and I was assured that they were ready to give me any help and support I needed
September 6, 2022
Pleasantly surprised by price and service
I was sceptical due to the low price but was really pleased when it arrived as described so soon!!!
September 2, 2022
Ordered from this company recently
Ordered from this company recently. Good clear communications, good price, fast service and an excellent courier company made this an all-round excellent experience
September 1, 2022
As always fantastic service received
As always fantastic service received.
Excellent communication.
August 31, 2022
Fantastic customer service
I had just been scammed elsewhere on line for headphones and it was a pleasure to deal with Dean who could not have been more helpful and the headphones must have been with the local Post Office within a couple of hours as I received confirmation from them quickly. Headphones were with me next day before 1pm
August 17, 2022
I bought a Sony Bluetooth speaker…
I bought a Sony Bluetooth speaker online. While trying to pay the payment didn't go through then I contacted customer service they sorted out the issue, very helpful team and I received the speaker within two days. The speaker is excellent.
August 22, 2022
Reply from Serafini Retail Falkirk
Hi Jose
Glad we managed to get the payment sorted out in the end, it was myself that you dealt with on the phone. Happy to hear you're enjoying the speaker.
Thanks for the review!
Craig
Reply from Serafini Retail Falkirk
Hi Laura
Thank you for the review :)
I hope you're enjoying playing your vinyl collection again!
Craig
Our first foray into the large TV arena…
Our first foray into the large TV arena (who'd have thought a 32" was now considered portable..) saw us visit the Falkirk Sony Centre in search of an almost sold out model - Ross and Craig gave us their time and expertise, in order for us to eventually choose the right model. Nothing was too much trouble or effort. We are definitely delighted with our purchase and would recommend highly, visiting them.
August 15, 2022
Unprompted review
Reply from Serafini Retail Falkirk
Hi Colin
Thanks for coming in to see us.
I'll let Ross know you've left us a cracking review.
It's amazing how times have changed when it comes to TV sizes isn't it?
Really happy to hear that you're enjoying it. It really is a cracking set :)
You know where we are if you need anything!
Craig
Great customer service
Great customer service. The team came back to my query straight away and I received my video camera within two days of ordering. Very happy customer!
August 10, 2022
Reply from Serafini Retail Falkirk
Hi Sarah, thank you for taking the time to give us a review.
I hope you are enjoying your camera and remember if there's anything else you need. Just get in touch :)
Craig
Reply from Serafini Retail Falkirk
Hi Neil, thank you for taking the time to give us a review.
It's always nice to see that we've managed 5 stars once again! If you need anything in the future, feel free to get in touch.
Craig
Great service from the Falkirk Sony…
Great service from the Falkirk Sony Centre. I ordered a pair of headphone by mail order. The item was delivered by hand the next day,
August 8, 2022
Reply from Serafini Retail Falkirk
Hi Thomas, we're always happy to get customers their new purchases as soon as possible. Sometimes it's best to do it ourselves!
I hope you are enjoying your headphones. Thank you for taking the time to give us 5 stars.
Craig
Very good customer service 👏
August 5, 2022
Reply from Serafini Retail Falkirk
Hi Kirill
We hope you are enjoying the replacement earphones.
Thank you for your repeated business along with a 5 star review.
Craig
Very good customer service and rapid…
Very good customer service and rapid delivery. Thank you!
August 5, 2022
Reply from Serafini Retail Falkirk
Hi Paul,
Thanks for taking the time to give us a 5 star review. It's great to know that we've done our job well!
We hope you're enjoying the headphones :)
You know where we are if you ever need anything else
Craig
The camera was what I wanted at a good…
The camera was what I wanted at a good price. I needed to contact the shop and received a reply really quickly so more than happy. The camera arrived so quickly I was more than pleased.
August 4, 2022
Reply from Serafini Retail Falkirk
Hi Eric
We hope you're enjoying the new camera.
Thank you for taking the time to give us a 5 star review. Every review helps the business grow it's online presence.
Craig
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