Serafini Retail Falkirk Reviews 

First Class Service as usual from Falkirk Sony Centre.
Treated like a real person again which is why I recommend them and will continue to purchase from them.
Each and every member of staff handle all queries on a personal basis and answer any query quickly.
Thanks again!

fast service great product as described, also great after sales service ie warranty.

Fantastic shop and staff have a great knowledge of the products they sell

Excellent service , contacted the store for advice about purchase before buying , would not hesitate to purchase from them again

Falkirk Sony centre.
Excellent customer service,dealt with a delivery problem I had as if I was the only customer they had.
I would highly recommend to anyone who is looking to buy Sony products.

I ordered a turntable via their website and picked it up from the shop. Excellent service and very helpful staff. They helped me choose an appropriate Bluetooth speaker. I would highly recommend their shop and service.

After seeing an extremely competitive price online I reached out to obtain validity of the offer.

Even though it was 9pm craig replied to my message saying he would check stock and call me in the morning.

In the morning Craig did as he said he would and even though I still had my concerns because the sony sound bar package was being advertised £500 cheaper than anywhere else I decided to purchase. I used my credit card to ensure I was covered in case anything went wrong.

2 days later Arrow XL delivered my items, brand new, in box, perfect!!

Amazing service, very helpful and I would highly recommend these guys))

Professional helpful service.

Great price and fast delivery on headphones

A positive buying experience ,quick reply to my email ,
Sony headphones ordered and received within 30hrs .
I had originally enquired about refurbished, given the
information later the same night had an email with a£50
pound voucher off an new pair no contest .
And this all happened in the middle of a Royal Mail strike ,all credit to Dean and the rest of the team.

Great and knowledgeable phone conversation very happy with advice

Staff were really helpful and in this time of buying everything online what a pleasure it was to do some proper face to face shopping.

Bought pair of sony wh-1000xm5 and they are fantastic.

The folks at the Sony Centre Falkirk were superb at facilitating my purchase, maintained excellent communication and were very accommodating regarding dispatch and delivery. Thank you Dean, thank you Lorraine. I highly recommend this business's services. :]

Really informative staff, happy to help.

Delivered quickly after order and kept informed at every step.

Fantastic customer service from Sony Falkirk Centre. From communication with initial purchases, to customer support, delivery of products, and the post purchase/after care service - I can't rate them highly enough.

Would definitely recommend. Thanks once again folks!

Cannot speak highly enough about this company. Staff are really friendly and very knowledgeable. They fully understood our needs and spent a great deal of time to make sure we got something that would work perfectly for our room. They were also very thorough when installing the sound system to not only make sure it worked and sounded great but was also well positioned for the room. Would certainly go back to them as first choice if needing a new television or sound system.

This is a great little store, brilliant product knowledge and personal service

Something lacking in many businesses these days

SONY CENTRE FALKIRK WERE VERY HELPFUL IN ENSURING THAT I GOT MY LOVELY NEW SONY BACK FIRING SPEAKERS ON AN EXPEDITED BASIS AND IN HELPING ME REGISTER A 3 YEAR MANUFACTURERS GUARANTEE ONLINE. MANY THANKS FOR YOUR HELP IT WAS MOST APPRECIATED!