Serafini Retail Falkirk Reviews 

Dear Falkirk Sony Centre Team, I have never taken my time to write a review. But I must say, I was extremely impressed abut your service and communication. I made the order on Sunday night, although I never paid for a tracked fast and next day delivery, the Sony camera I ordered was delivered the following day. Throughout the delivery process I was communicating with Lorraine who was a lovely lady and was answering my emails promptly. you should be proud that sell on a national stage, I am extremely pleased about your professional service and will make sure to buy from you company again. Thank you again for the great work. You deserve more than 5 star!

The team at Falkirk Sony Centre are always fantastic! I would never go anywhere else. I cannot recommend this store enough. I have dealt with the team for many years they are always professional, helpful and understanding. Thank you for always going that step further and having patience. You guys are an example of how every store should operate. Top-notch team in every aspect! Huge shout out to Dean and the team for being brilliant EVERYTIME.

I had an initial problem with sync on sound and vision when connected to Samsung TV via Bluetooth. I notified Falkirk Sony centre whose response was amazing. They offered a couple of solutions and accepted that if I couldn't make it work as required then they would happily accept a return with full refund. Such a helpful and understanding reply to my issue was a great surprise and everything one could wish from a company who care about their customers. In any normal circumstance I would have returned the item, but their care and concern made me try again and work through various settings and google Samsung for BT settings. I did finally succeed in getting a perfect match and I now have both my Samsung TVs in perfect sync with the headset. The headset is great and worth the accolades in reviews but for me the star of this deal is Falkirk Sony Centre themselves. Absolutely superb response and I have no hesitation whatsoever about recommending them to anyone.

Dean is such a legend! I brought the Sony HT-A7000 Package | Bundle with A7000 Soundbar, SA-SW5 Subwoofer & SA-RS5 Rear Speakers! he gave me a good deal and i'm based in London - thank you for everything they look great in my new flat!

I thought the service was excellent. Lorraine was extremely helpful, put my mind at ease, and went to the trouble of dispatching my headphones immediately. Wonderful company to deal with and couldn’t be beaten on price. Thank you!

Always good service and product knowledge,This time purchased for click and collect because of weather but had seen product previously in store. Delighted with it,

Craig at the Sony Centre Falkirk and the rest of the team represent among the highest customer service levels and professionalism that I have experienced in a long time – great customer service like this is rare these days! Craig went the extra mile in terms of customer service; he took the time to understand my specific requirements and answer my many technical questions. Craig’s knowledge was accurate and authentic. His answers were clear and where necessary detailed enough for me to make an informed decision. I was given all the time I needed to test and compare products and there was no pressure selling or the apathy and lack of knowledge that you find with many other retailers. How likely is it that I would recommend the Sony Centre Falkirk to a friend or colleague? It’s a Net Promoter Score of 10 – Extremely Likely. Thank you for a great customer experience.

Good price/communication way better than Amazon.

Excellent communication and great product

Fantastic service. Discount wasn't originally applied, but sorted this out via chat! They even sent me an e-mail to let me know more about my dispatch. Refurbished headphones arrived next day in mint condition. Highly recommended.

Excellent customer service. The team went above and beyond to deliver my new TV, even though I live outside of their usual delivery area.

Quick turnaround with shipping due to RoyalMail strike . 5 stars for that.

Ordered a pair of refurbished headphones which are amazing quality and seem completely brand new. The staff were really helpful over email answering questions I had before purchase. Amazinf service

Great price, product and communication! Highly recommended.

v speedy delivery. a Great price for headphones

Staff was lovely very professional excellent customer service and after sale care will buy my next TV from them 😊

Ordered and got the headphones next day. These were refurbished. Excellent quality.

Fantastic customer service, and very helpful.