Serve Legal Reviews 

85
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, local reviewers had a great experience with this company. Consumers frequently mention that the staff and area managers are exceptionally supportive, friendly, and always quick to help out when needed. Many people really appreciate the great flexibility of the work schedule, making it a fantastic side hustle that fits perfectly around university commitments. Some reviewers were not happy with communication issues and felt that managers could sometimes act in an unsupportive way regarding minor mistakes. A few other people also felt that certain daily assignments involved challenging travel requirements, heavy workloads, and strict policies for small errors.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are super friendly and... See more

User experience

Customers report appreciation and satisfaction with their user experience. Reviewers highlight the extremely... See more

Service

People report positive experiences with service, highlighting great flexibility and opportunities to earn... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I started auditing for Serve Legal when I was 18 and I’m still completing regular work over 11 years later. Serve Legal not only gave me the confidence to go out and explore new areas whilst at uni b... See more

Company replied

Rated 5 out of 5 stars

I've been with the company for around 6 months, and I've enjoyed it right from the start. The work is interesting and pays decently, and I've been able to travel to some cool places while working. The... See more

Company replied

Rated 5 out of 5 stars

I absolutely love working with servelegal. Based on the number of jobs you take up, you can make good money also the managers are super supportive.

Company replied

Rated 5 out of 5 stars

Great communication from managers and work is assigned whenever you want or need. Perfect job to have on the side of another or for uni students. Personally, I balance it alongside another job and I f... See more

Company replied


Company details

  1. Auditor
  2. Legal Services

Written by the company

Serve Legal is the market leading provider of ID and allergen compliance testing services in the UK & Ireland. We provide extensive, independent audit services to national retailers, leisure operators, sports broadcasters and hospitality venues. Our highly accurate site test audits help clients protect revenues, improve operational standards and support responsible retailing. We employ mystery shoppers ('auditors') for a wide range of compliance auditing work. All enjoy a flexible role and get paid to explore their local area. In return, we expect a great eye for detail and excellent reporting and communication skills.


Contact info

4.1

Great

TrustScore 4 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(85)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been with serve legal for…

Been with serve legal for over 3 years. Amazing experiences, if you’re a dedicated person it’ll be really worth your time, like for myself. Amazing people, great communication.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great employer

Great employer. Great work to pick up here and there around other jobs or studies. All my area managers and hirer up staff have been lovely and are always very helpful when I have a query. We also get employee perks like bonuses, socials and much more. Would highly recommend working for serve legal if you are wanting to earn a bit of extra cash.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend working for Serve…

Highly recommend working for Serve legal. Worked for serve legal for over 3 years now and I couldn’t have enjoyed the work here any more. Ideal way to make some money in a busy schedule, for example as a uni student due to its flexibility, and very large benefits, including the food received on delivery audits.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend to students

I and several friends all have very positive experiences with serve legal. A very professional company that prides itself on being efficient and scrupulous! While the pay is fairly low, the benefits provided on audits and the ability to work when you choose more than make up for this. I could not recommend this enough to anybody who wants light but rewarding work, that fits around a college/university schedule, or a secondary job to compliment their current one.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Good company to work for!

Serve Legal works around your availability which is great, since working with serve legal my confidence has been boosted massively, I’d never gone in a betting shop or pubs on my own and now I do it without batting an eye! The job comes with great benefits, being able to keep/get reimbursed for the things you buy on top of a generous pay is nothing to complain about! Area managers etc are extremely friendly, understanding and helpful, there is always someone on hand if you have any queries or questions about audits. Being able to work for serve legal is such an amazing opportunity and i’d recommend this to anyone looking for something flexible.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Super friendly and very helpful

Brilliant help with how to carry out audits and jobs that suit my flexibility it's really helped me improve my confidence going into certain establishments such as betting shops and bars (I had never been in a betting shop before my audits or even knew how to place a bet) the amazing step by step guides and the people that are there to guide you with carrying out the audits are so friendly and helpful - kenzie

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding communication

There’s always been great communication between colleagues and everyone is kept well informed about what’s going on, in combination with what to expect when it comes to what is wanted from you when you’re out doing jobs.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company - Emma

I have worked with serve legal for over 1.5 years now and I am very comfortable saying that they are an amazingly helpful and organised company to work for.

- everything is managed via WhatsApp and is very very organised with area managers contacting you for work and visa versa.

- The workload is very manageable and the pay is amazing on top of all the little bonuses you get along your time working with the company.

- Consent is key for serve legal and you will always be asked whether you can complete the job at hand before it is assigned to you.

- The instructions for each audit are very clear and the area managers are always available to be called or texted if anything is going wrong or if you are confused.

- There are auditor socials in which you can meet other auditors your age from across the area. Therefore, although it is a remote job … you can still socialise and have fun.

I have loved my time as an auditor and am thinking about looking at HR jobs in the company.
highly recommend as a job
Many thanks
Emma

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great job for students

Been hired very recently and already been given plenty of audits and jobs to do. I have received lots of support from the area managers which have been great to work with and communication between them is clear and open. Would definitely recommend this as a job for students that cannot commit to a full time job or are just trying to earn some extra money on the side.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect place to work for young people.

I joined Serve Legal to do some local work around my area, and the flexibility, communication, and general attitude of those who work at Serve Legal has been commendable. The access to resources to help you with audits is invaluable to getting started, and the communication between area managers and auditors is of vital importance here. Furthermore, the ability to pick up extra jobs on top of normal auditing allows you to be flexible, and take on more work as and when you want to. I would definitely recommend becoming an auditor here, as the flexibility and opportunities for young people like me cannot be matched anywhere else.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Best job to get as a beginner

I started working for serve legal in march, I got a call from then as soon as I turned 18 and have been working for them since. The managers are extremely friendly and I have loved every part of the job, anytime I had an issue or a problem with an audit, all I had to do was reach out to my area manager and she would walk me through the process of what I needed to do next. The pay is fairly good and the experience from the job, especially because this was my first job, is really interesting. The audits are simple and if you have any issues, you know you can always go back to the brief, I've not had any issues with working for them and it's an experience I'm hoping to continue. - bakhtawer

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Good staff

Good staff. Very helpful and always check in with you and make sure to update you regularly.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing job!

Absolutely great job, it’s really easy to get work if you’re willing to travel. My area manager (Izzy) is so lovely and really understanding, she is always willing to help or offer advice which is great when starting out. The opportunities are endless with this company. Really recommend to anyone looking for some side projects!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! We use serve legal and they are the most reliable and detail oriented company we have come across!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect casual job

Great for students who want casual work to make a bit of extra money, especially since you can choose how much work you take on and can do it from anywhere in the UK!

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

this company is paying people to give…

this company is paying people to give it good reviews, don’t trust any 5 star review s given after today

August 5, 2024
Unprompted review
Serve Legal logo

Reply from Serve Legal

Hi Louis,

We assume that you've seen the post on our Facebook or WhatsApp community groups where we are encourgaing our team to submit their honest, anonymous feedback. As you would have seen, we are not asking for biased reviews.

The aim of this page, as stated in our post, is to inform new auditors of the experience they can have with Serve Legal. By asking auditors to submit their reviews we are able to learn what auditors enjoy and what needs improving.

Please be assured we are asking for your honest reviews and none of the views on this page are endorsed.

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