shabbybearcottage.co.uk Reviews 

DO NOT USE THIS COMPANY... Unless you're happy with poor customer service, lack of updates, no communication and a poor quality item!
I ordered a dining table from Shabby Bear and it was the worst decision I've ever made. You cannot get hold of them when you want an update on your order and then when the table arrived (finally) it was damaged. Again, trying to make contact with Shabby was ridiculous - in the end I had to go through chargeback to get my money back!
Also, I noticed a reply on here stated that reviews on Trustpilot are biased and that other sites and their website have true reviews - the reviews on their website are curated so that only 50% of reviews are displayed. I would argue the other 50% they choose not to show are negative reviews! Otherwise, why not show them?? Trustpilot is the only one to show all reviews. However, I question some of the positive reviews on here.

Excellent and with my day job hat on:
This supplier would be at the top in QCD
Quality: The wooden rustic headboard is really well made and superb in terms of its look, feel and even smell
Cost:Exceptional value a real authentic wooden piece solidly crafted and beautifully hand finished
Delivery: Really well packaged with corner protection, delivered on time & as promised, excellent sub supplier used by Shabby Bear Cottage

So overall would not hesitate to use Shabby Bear Cottage again and appreciate the personal touches & company ethos thankyou

Superb shelves, wasn’t expecting them to be as well made as they are. Very happy! Thank you

Great furniture at a reasonable price. I bought a table and bench 4 years ago and just bought another bench. It matches perfectly. Great quality, made to order. Seamless delivery. Great to support a wonderful family business.

Placed my order 5 weeks ago, no order or delivery updates, even ignorning my emails. Finally responded but expected delivery date now passed and again no updates. Still haven't received my order.
Dreadful customer service, would never use them again.
Promised delivery date not met (again), no apologies, then cancelled my order (without my permission) when I complained. I have now requested a refund (lets see if they can manage to process that with no problems). Its not worth the hassle, nightmare from start to finish.

I have read some negative reviews on here regarding Shabby Bear, but I have nothing but positive things to say! Upon placing our order, we were provided with an estimated delivery date of the 12th Feb.

Having read some less than kind reviews, I contacted Georgia from Shabby Bear for some reassurance. She got back to me quickly, confirming the order and making it clear she could be contacted with any questions. We were contacted in advance by the courier, offered a date of…..you’ve guessed it…..the 12th Feb!

The table arrived on time, well packaged, with clear assembly instructions, and is everything we had hoped for. “Shabby”…. “Rustic”…. Whatever you want to call it. It’s perfect. If you have any concerns, contact Georgia and ask, but for us, the table is perfect and the service was first class. Thank you!!!

DO NOT ORDER FROM HERE.
Ordered a table in October - Came in December, the table was the total wrong colour than what we ordered, the company (after 3 weeks waiting for an email response) offered to send a tub of paint instead of replacing this. Gave up asking for the replacement.
No contact number to call them on to discuss any order. Stuck with a table we didnt order, then when we returned the bench, (at our own cost to try and have this refunded at least) they advised the whole bench was damaged, when this was delivered in the same packaging this was delivered in and not even opened. Ridiculous company. I never leave bad reviews, especially as this seems like a small business which I usually support - but the fact they will not release a phone number, respond to emails in 3 - 4 weeks time, (with ridiculous responses) and total wrong order and claiming the bench was damaged upon return so they do not have to process a refund, is totally out of order. Judging by the other trust pilot reviews, we are not the only ones.

Please do not buy anything from this company! We have had nothing but stress since the day we ordered but the real problems began when the stuff finally turned up. The wrong items, the wrong colour - Refusal to swap or help, weeks and weeks between replies on email and even then, there was barely any information. There is no phone number.

The final straw however, is how they agreed after nearly 2 months of us asking to return one of the items they are now refusing to refund £100s of pounds because the " courier company have damaged the items" - So now we have furniture which is wrong but also missing £100s on an item we don't even have anymore and yet they are refusing to refund.

Currently claiming back through section 75 and also reporting to trading standards. Stay away at all costs.

I wish I had read the reviews before spending £330 on shelves that I have cancelled and been charged for. Not getting any response to the many emails I have sent. I will now have to take legal action.

I bought a table to arrive by Christmas. It did, however heavily damaged. A few deep gouges and a scratch that went across the entire width of the table.

Ive requested a refund and their customer service, despite multiple emails, (cant find a phone number) have yet to respond. 6-8 weeks have passed.

The following are my thoughts on Shabby Bear Cottage:
Design of products: excellent
Quality of materials and workmanship: excellent
Value for money: pretty good, given the quality of the products and the fact they don’t charge for delivery
Product descriptions: misleading (a ‘set’ is not a set if it’s only one item!)
Communication with customers: patchy, largely poor
Managing customers’ expectations: very poor indeed

I think SBC needs to be much more honest about time frames and much better at communicating with customers. People are prepared to wait for good-quality products if they know they are going to have to wait. At least I am. I fear that SBC are going to lose customers with bad (and spurious*) reviews on Trust Pilot if they don't improve their communications. Which is a shame, because I think that they are essentially skilled artisans and decent people.
*I'm sorry, but I don't believe that the review from 'Nathan D. Curry Insurance Expe' is a genuine one (do SBC even ship to the US?)

Absolutely love my shabby bear cottage grey table and bench. The quality is of the wood is fantastic and the grey colour is beautiful. It exceeded my expectations and it looks great with our black chairs. I can't wait to order a matching console table to compliment it.

Our order arrived sooner than expected which was a lovely surprise just before Christmas and was perfect for the festive season having family over.

All email correspondence was answered promptly in a really friendly, helpful manner. Nothing was too much trouble. Cant recommend this small business enough.

Edit: as of the 9th January we are still awaiting collection of the damaged table! It seems they do not want it back and we are being used as a storage facility! They simply do not respond to any communication, this company are a nightmare.

If you don't wish to read all of this, but are thinking of buying a product from Shabby Bear, I implore you to scan the negative reviews and observe the repeating pattern of poor customer service before you do. I have had exactly the same experience as everyone else on here - with the exception of the numerous positive reviews that seem to have strangely come from abroad. Look closely at these positive reviews and you'll spot a few duplicates under different names - I've reported them to Trustpilot. And don't believe the 5 star reviews on their website. They only display 50% of their reviews received, I would guess that's only the positive ones, they won't dare show the truthful ones.

We ordered a table in October. Constant emails chasing the order and estimated delivery date which passed by....and no responses...only when we had enough and asked for a refund did we suddenly get an email from the delivery company stating it will be delivered the next day. Ok, I can put up with the poor service if the table was top quality....
However, the next day I took the delivery. Wow, the company delivering were shoddy. Clapped out van that belonged on Only fools and horses. They brought the table into the house in two parts. They were filthy. And I mean, left outside in a dirty muddy environment filthy. They were soaking wet. It was just dumped in the lounge. But I couldn't leave them on the carpet too long as the grime/oil on the outer packaging was awful. It actually marked my carpet. I noticed a few rips in the inadequate packaging - looked like clingfilm had been used on the legs. The delivery driver took photos of the rips but didn't allow me the time to inspect further and left. I was able to check the table and found a dent in the top, immediately under a big rip. No wonder, the packaging used was poor and inadequate. We emailed Shabby Bear with photos and had to wait some time for a response, but we did get one eventually. An apology was given and the offer of a repair kit to be sent so we can make the repair ourselves, or a replacement top sent with the caveat that there are long lead times as they are extremely busy. Not getting the table for Christmas was not an option, but a self repair was also not an option on a table that cost £500! So we asked for the table to be collected and to be offered a refund. You can guess the rest....no response whatsoever, even after sending 3 more emails. We have resorted to claiming our money back via chargeback with Barclays. I cannot believe companies like this act in this manner in this day and age. There is a pattern to their behaviour with customer service. We're always being told to support independent businesses but with this level of service I would rather shop with the big boys where there is more culpability when things go wrong. Terrible company.

Edit: interesting to share that Shabby Bear have been trying to get my review removed. But they did also eventually send a small pot of wax to help with the marks…

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After a 9 week wait, the bench doesn’t fit the table and the table marks every time we use it. 
We are so bitterly disappointed and gutted at the waste of time and money. The phone number supplied on the accompanying leaflet doesn't exist. It’s pot luck whether they respond to emails.

We ordered a table and bench set back in mid September, with delivery expected between 6-30 Oct. As we neared the end of Oct, the responses as to when we might receive our items were sketchy, vague and hidden behind a veil of ‘sorry for any confusion’. The items being hand made was the reason for not being able to tell us where our items were or when we’d get them. We felt we were being strung along. Were they with the courier? Were they still in the workshop. Honesty would have been appreciated. Finally arrived on Nov 19.

Once assembled, we realised the bench doesn't fit under the table, even if we extend the table legs out to the recommended guidelines. No guidance was given during the ordering process. As it’s a ‘set’ we stupidly expected the bench to fit under the table, in the same way you’d expect chairs to fit under the table when you buy a table a chairs ‘set’.

Additionally, when we ate our first meal at the table - using placemats - we were horrified when we cleared away to see scratches and cup rings on the table. My daughter also sat at the table do her homework, writing on paper quite normally, and the writing is now inscribed on the table surface. None of these marks are coming off. If we put ANYTHING on the table, we risk marking it.

In conclusion, we are disappointed with the product and feel let down by the customer service.

I ordered a piece from here on October 1st. I. And reach anyone regarding my delivery, emails are ignored. It’s only an automated system, you can’t call anyone. I’m sure the product will be great, and I understand the long lead times but the lack of customer service is completely unacceptable, and disappointing.

Wish we never bought from here.... Long lead times are understandable, but a lack of communication, no contact number and no response to emails just isn't acceptable when you're paying a decent chunk of money for an item. We are still yet to receive our order which was placed on Oct 1st. We have no idea when we are expecting it and emails to enquire are simply ignored. Also, looking at other reviews here it looks like we are not the only ones with this problem. Notice how there are no replies to any negative reviews on here too... Save yourself the stress, money and hassle and go elsewhere with a company who can actually be bothered.

Terrible service and the girl who emails is rude and unhelpful.

I ordered a bench and table in a grey finish which came. The paint job on the sides was sloppy, when I emailed they asked if I wanted a pot of paint to do it myself. Unbelievable.

I ordered a 2nd bench, slightly bigger but so it would match the set, it came with gashes out of it - probably from the delivery company. I asked for a new one to be sent out and this one collected.
A new one came and is a completely different colour to the bench.
I contacted the girl who emails you back who is rude, completely unhelpful and doesn’t want to refund my money and have the bench back.

I am now going to trading standards and needs be small claims court as they are keeping my money and haven’t delivered the product which matches my set.

Horrendous service. Terrible communication and even worse attitude from the girl who emails you back should have minus 0 stars.

The furniture was quite nice (although the bar stool are a bit wobbly - the seat was not screwed all the way into the frame), however, their communication has been absolutely terrible. Each email I send takes around 2 weeks to be replied to. And this is for placing a repeat order. I literally said multiple times that we would like to re-order the same bar stools but in a custom height, and that this is order is extremely urgent, but they still are not replying to my emails. If they treat communication regarding orders like this I can only imagine how they would treat communication regarding a complaint.

Things were a little slow, but worth the wait. The delivery was booked in, the guys showed up on time, the unit was well wrapped and protected, and the product was better than we hoped. Looks great, real quality. Recommended.

I made an order I am still yet to receive. This company has no contact number to reach to make complaints. They also use a very terrible delivery company called SGK Distribution Ltd. Therefore expect to be frustrated if you choose to buy from them.