Shamrock Cottages Reviews 

582
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning and ideal locations of the cottages, highlighting beautiful views and peaceful surroundings. Many found the booking process easy and flexible, appreciating the wide choice of properties. Reviewers frequently commend the friendly, helpful staff for excellent communication, and the cottages are often described as well-equipped, comfortable, and homely. However, some customers noted issues with property cleanliness, citing dust, dirty utensils, and unpleasant smells. A few also mentioned tired decor, maintenance problems like broken amenities, or inaccurate listing details, alongside occasional reports of weak WiFi or cold conditions.

What people talk about most

Location

Customers had positive experiences with location, frequently highlighting the amazing and stunning views,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the friendly, helpful, and... See more

Facilities

People report ambiguous experiences with facilities, with many finding properties great, charming,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness, comfort, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was perfect for us for location. Beaches less than 10 mins away, local village close by with Londis that sells most things, pubs and cafe are great. Local restaurant was lovely. Would definitely re... See more

Company replied

Rated 5 out of 5 stars

Raheen is a lovely, charming and spacious house in an absolutely stunning location. The endlessly changing weather over Lough Currane and the wild beauty of the valley make this a very special place.... See more

Rated 5 out of 5 stars

Brought my family for a week’s stay at Cashlene cottage. The cottage was perfect for our needs, plenty of space, very comfy beds, and wonderful views. The dogs enjoyed the grounds of the house runni... See more

Company replied

Rated 5 out of 5 stars

Looking for Ireland especially. Friendly helpful staff who are accommodating in order to instil confidence in the service. I would use them again or their partners who at least answer the phone to u a... See more

Company replied


Company details

  1. Cottage
  2. Holiday Accommodation Service
  3. Holiday Home
  4. Self-Catering Accommodation
  5. Vacation Home Rental Agency
  6. Vacation Rental

Written by the company

Established in 1979, we have over 300 self catering Irish holiday cottages, individually visited and in the most scenic locations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(582)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of the cottage was…

The quality of the cottage was excellent. The location was great. I couldn’t have asked for more.

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon James,

Thank you so much for your feedback. It's great to hear that you had an enjoyable stay in Ireland.

If we can be of any help booking your next trip, please don't hesitate to get in touch!

All the best
Tess

Rated 4 out of 5 stars

Great peaceful location

Great location and a well apportioned property in a peaceful location. With a little bit of "TLC", would be a first rate property but there were a few minor niggles with cleanliness which were addressed albeit not a show stopper.
Booking process was straightforward with Shamrock Holidays.

June 9, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you so much for your feedback following your recent stay in Ireland. It's great to hear that you found the booking process straightforward and that the location of the property was ideal.

It would be really helpful to get some more information from you, so that we can address your comments with the owner and work on getting those niggles addressed. You will shortly receive a request from Trustpilot asking you to confirm your booking information, please respond within the next 3 days.

UPDATE: Thank you so much for completing the information request, we'll contact the owners to discuss the issues raised.

If we can be of any help booking your next trip to Ireland, please do get in touch!

All the best
Tess

Rated 5 out of 5 stars

Very helpful service from the time we…

Very helpful service from the time we booked our accomodation

June 19, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hi Richard,

Thank you for your review of our services, it's great to hear that our team was able to help you book a trip to Ireland.

Please do let us know if we can be of any help booking your next trip.

All the best
Tess

Rated 3 out of 5 stars

Cottage great location and fairly…

Cottage great location and fairly comfortable . Plenty of space and well equipped, however bathrooms not clean and towels had seen better days . Thin and grey in colour.

June 20, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Deirdre,

Thank you for your feedback, we’re glad to hear that you enjoyed your recent stay.

You will shortly receive a request from Trustpilot asking you to confirm your booking information, please respond within the next 3 days. Once we have received your booking details, we will pass on your comments regarding the bathrooms and towels to the property owner for their consideration for future guests.

If we can assist with booking your next holiday to Ireland, please don’t hesitate to get in touch .

Kind regards,

Hayley

Rated 5 out of 5 stars

Seven Heads View

Marion, the owner’s representative is very helpful and approachable.

June 6, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hi Robert,

Thank you so much for letting us know that Marion was helpful during your stay. We will certainly pass this feedback on to the owners of the property.

If we can be of any help booking your next trip to Ireland, please get in touch!

All the best
Tess

Rated 5 out of 5 stars

The cottage was beautiful

The cottage was beautiful, fully equipped, great location and the panoramic views were stunning.

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you so much for taking the time to leave a review following your stay. It's great to hear that you enjoyed your holiday in Ireland.

If we can be of any help booking your next trip, please let us know!

All the best
Tess

Rated 1 out of 5 stars

Very disappointed with cleanliness of…

Very disappointed with cleanliness of cottage, could be a lovely place but needs lots of improvement. Dead flies & spiders on windows, thick dust everywhere, all crockery & utensils had to be washed before we could use them. Oven needs a good clean, glasses also had to be washed before using, Dust under beds & behind cupboards thick, used long duster mop to remove as I did not want to be bitten by spiders, found empty wine bottle in bedside cabinet, which we left as we don't drink wine. Settees very uncomfortable & lounge was smelly......piano & stool thick with dust, awful really. Very disappointing.

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Anne,

Thank you for taking the time to share your feedback. We’re very sorry to hear that you feel disappointed with the property you stayed in.

We always aim to provide a high level of customer service and want all of our guests to have an enjoyable holiday. Any concerns should be brought to the attention of the property owner or caretaker as soon as possible during your stay, so that they can be addressed promptly, contact details can be found on your final booking confirmation. Our dedicated Holiday Support Team are also available to help should you experience any issues during your stay, we are on hand and happy to help.

UPDATE TO OUR INITIAL REPLY: We've requested further information from you via Trustpilot, asking you to confirm your booking information, thank you for providing this. We will now go ahead and discuss your feedback with the owner of the property, to ensure all areas are addressed at the property where necessary. We value your feedback and would like to thank you again for bringing your comments to our attention.

If we can be of any assistance with a future booking to Ireland, please feel free to get in touch.

Kind regards,

Hayley

Rated 5 out of 5 stars

A piece of heaven.

The spectacular views from the cottage are amazing. A few steps down onto the beach are at the bottom of the garden.
Very relaxing, a place to wind down from the crazy pace of the world today. Loved it.

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hello Sue,

Thanks so much for your review - wow, that really does sound heavenly!

If we can be of any support in booking your next Irish holiday, please do get in touch.

Kind regards

Tess

Rated 5 out of 5 stars

We got more than we suspected 🫠

We got more than we suspected 🫠
Location wise and property wise

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for your review following your recent stay in Ireland. It's great to hear that you got even more from your stay than you expected!

Please do let us know if we can help you to book your next trip.

Kind regards
Tess

Rated 5 out of 5 stars

Lovely house in quiet location

Lovely house in quiet location with all basic facilities. Good communication from Owners and easy booking system.

June 1, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hello Chris,

Thank you so much for taking the time to leave feedback following your recent stay in Ireland. It's great to hear that you had a peaceful break, and that you found our services easy to use.

Please do let us know if we can help you book your next Irish holiday!

All the best
Tess

Rated 3 out of 5 stars

Decent company to deal with

Decent company to deal with, though didn't want to get involved over issues with another rental stating it was owner managed. Aren't they usually?

June 15, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Chris,

Thank you for taking the time to write a review.

If you have booked a property with Shamrock Cottages, our dedicated Holiday Support Team is available throughout your stay to assist with any queries and help resolve any concerns as quickly as possible.

If we can be of any assistance with booking your next holiday to Ireland, please don’t hesitate to get in touch.

Kind regards,

Hayley

Rated 4 out of 5 stars

Location was great

Location was great

May 17, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for your feedback further to your recent holiday.

We are so pleased to hear that you were pleased with the location, and hope you had a wonderful stay.

If we can be of any assistance with booking your next trip to Ireland, please don't hesitate to get in touch.

Kind regards,

Hayley

Rated 5 out of 5 stars

The peacefulness of the area

The peacefulness of the area

June 6, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Nigel,

Thanks so much for your review feedback. It's great to hear that you had a peaceful stay in Ireland.

If we can help you to book your next trip, please do let us know.

All the best

Tess

Rated 5 out of 5 stars

wonderful location

This is a fantastic house, in every possible way!!

June 8, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Vanden,

Thank you so much for your feedback following your stay in Ireland.

It's wonderful to hear that you enjoyed your stay, and I do hope you'll be returning soon

If we can offer any help with booking your next trip to Ireland, please don't hesitate to get in touch.

All the best
Tess

Rated 3 out of 5 stars

Lack of warm water and power (showers) in the house

For the most part, the showers had no hot water and lacked power. We have another group staying at this house at the end of August, and something really needs to be done about this! I expect to receive feedback on this.

Further: we enjoyed the house and especially the surroundings!

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for taking the time to share your feedback following your recent stay. We’re sorry to hear you faced some issues at the property you stayed in.

We want to make sure that our properties are always kept well maintained, and we are happy to review the property details and share your feedback with the homeowner, who can consider your suggestions to improve the experience for future guests.

To help us identify the property you stayed in, you will shortly receive a Trustpilot request to confirm your booking information. Please respond within the next 3 days.

Thank you again for your feedback. If we can assist with booking your next holiday to Ireland, please feel free to get in touch.

Kind regards,

Tess

Rated 2 out of 5 stars

Unfortunately the hot tub was broken…

Unfortunately the hot tub was broken and we were informed one week before so a little late to do anything about it. Beautiful cottage and garden's but needed a thorough clean. Incorrect listing details, check in time was four not two, no dvd player, no microwave . Nice location.

June 6, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Lisa,

Thank you for taking the time to share your feedback following your recent stay. We’re sorry that your stay did not go as planned.

To help us identify the property you stayed in, you will shortly receive a Trustpilot request to confirm your booking information. Please respond within the next 3 days.

Thank you again for your feedback. If we can assist with booking your next holiday to Ireland, please feel free to get in touch.

Kind regards,

Tess

Rated 3 out of 5 stars

A week in The Burren

A lovely area to visit, but disappointed with the quality of the cottage

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Alan,

Thank you for taking the time to share your feedback following your recent stay. We’re sorry to hear you were unhappy with your chosen holiday property.

We are happy to review the property details and share your feedback with the homeowner, who can consider your comments to improve the experience for future guests.

Thank you again for your feedback. If we can assist with booking your next holiday to Ireland, please feel free to get in touch.

Kind regards,

Tess

Rated 5 out of 5 stars

Great communication. Helpful Staff

Great communication. Provided all the necessary details regarding access to property etc., without having to chase.
When I phoned to clarify which credit card details they held so that a damage-reserve payment could be refunded the member of staff was very helpful and polite.
Have used the company on previous occasions and have had no issues whatsoever.

June 9, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for taking the time to share your feedback about Shamrock Cottages. We're pleased to hear that you found our services and staff helpful!

If we can be of any assistance with booking your next holiday to Ireland, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Tess

Rated 5 out of 5 stars

Easy booking process and friendly staff

Easy booking process and friendly staff

April 15, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for taking the time to share your review. We're pleased to hear that you found our services helpful!

If we can be of any assistance with booking your next holiday to Ireland, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Tess

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