Shamrock Cottages Reviews 

582
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning and ideal locations of the cottages, highlighting beautiful views and peaceful surroundings. Many found the booking process easy and flexible, appreciating the wide choice of properties. Reviewers frequently commend the friendly, helpful staff for excellent communication, and the cottages are often described as well-equipped, comfortable, and homely. However, some customers noted issues with property cleanliness, citing dust, dirty utensils, and unpleasant smells. A few also mentioned tired decor, maintenance problems like broken amenities, or inaccurate listing details, alongside occasional reports of weak WiFi or cold conditions.

What people talk about most

Location

Customers had positive experiences with location, frequently highlighting the amazing and stunning views,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the friendly, helpful, and... See more

Facilities

People report ambiguous experiences with facilities, with many finding properties great, charming,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness, comfort, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was perfect for us for location. Beaches less than 10 mins away, local village close by with Londis that sells most things, pubs and cafe are great. Local restaurant was lovely. Would definitely re... See more

Company replied

Rated 5 out of 5 stars

Raheen is a lovely, charming and spacious house in an absolutely stunning location. The endlessly changing weather over Lough Currane and the wild beauty of the valley make this a very special place.... See more

Rated 5 out of 5 stars

Brought my family for a week’s stay at Cashlene cottage. The cottage was perfect for our needs, plenty of space, very comfy beds, and wonderful views. The dogs enjoyed the grounds of the house runni... See more

Company replied

Rated 5 out of 5 stars

Looking for Ireland especially. Friendly helpful staff who are accommodating in order to instil confidence in the service. I would use them again or their partners who at least answer the phone to u a... See more

Company replied


Company details

  1. Cottage
  2. Holiday Accommodation Service
  3. Holiday Home
  4. Self-Catering Accommodation
  5. Vacation Home Rental Agency
  6. Vacation Rental

Written by the company

Established in 1979, we have over 300 self catering Irish holiday cottages, individually visited and in the most scenic locations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(582)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nice annexe in lovely area, but was filthy when we arrived

This annexe has the makings of a nice vacation experience in a lovely part of Ireland.  However, the filthy state in which the annexe was handy over to us severely marred our 1 week holiday.  We spent several hours (after a very long drive !) cleaning the place.  If this is the typical condition that the annexe is handed over to clients, I really couldn't recommend it.

June 19, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hello Kevin,

Thank you for taking the time to write a review, further to your recent stay. We're very sorry to hear that you were disappointed with the property and that you felt the need to clean upon arrival, this is certainly not the experience we want our guests to have.

We do ask that guests raise any issues with the homeowner or caretaker of the property as soon as possible during their stay, so that the matter can be addressed promptly. Our dedicated Holiday Support Team are also on hand during your stay and are more than happy to help.

We’d like to share your feedback with the homeowner so they are aware of your concerns, and can review any areas that may require attention for future guests. You will shortly receive a request from Trustpilot asking you to verify your booking details. Please respond within the next 3 days so that we can investigate your comments further.

Thank you again for your feedback. If we can be of any assistance with booking your next holiday to Ireland, please get in touch.

Kind regards,

Hayley

Rated 3 out of 5 stars

Not sure I'd book with them again

I found this company harder deal with than other holiday rental companies. The arrival information was slow to arrive and I had difficulty changing my dates. If you are booking with them make very sure you have all your information correct. I'm not sure I would book with them again.

July 4, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning,

Thank you so much for taking the time to leave a review, and I'm sorry to hear that our services haven't hit the level that we would expect on this occasion.

It would be really helpful to be able to look into where we went wrong, so that we can make sure that this is something we can improve on. You should shortly receive a request for further information from TrustPilot. Please could you complete this within 3 days, and we will then be able to review the details?

Thank you so much,

Tess

Rated 5 out of 5 stars

Great house and garden

Loved the garden and the house was very comfortable and bright. Good location for exploring the area, beaches and gardens.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Fiona,

Thank you so much for taking the time to leave a review of your stay in Ireland. It's great to hear that you enjoyed your stay, and that there was plenty to explore nearby!

Please do let us know if we can be of any help booking your next stay in Ireland.

All the best
Tess

Rated 5 out of 5 stars

Efficient and easy to use

Efficient and easy to use, with good customer service whenever I have wanted to change bookings, cancel or get a refund.

July 7, 2026
Unprompted review
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Reply from Shamrock Cottages

Good morning Alison,

Thank you so much for your review, and for your lovely comments on our services. We're really proud of our customer service team and it's great to hear that they've been able to help you with your bookings.

If we can be of any help booking your next stay with us, please do get in touch.

All the best
Tess

Rated 5 out of 5 stars

The location is ideal for beach and countryside.…

The location is ideal for beach or wider visits, many good food pubs locally and locals very welcoming.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Wayne,

Thank you so much for taking the time to leave feedback following your holiday in Ireland. It's great to hear that you enjoyed your stay and had plenty to do nearby.

If we can help to book your next trip to Ireland, please do get in touch!

All the best
Tess

Rated 5 out of 5 stars

Everything was wonderful

Everything was wonderful, we are coming back. Thank you for everything.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Mary,

Well what better review than a return visit? It's great to hear that you enjoyed your stay so much that you're going to be coming back.

If we can be of any support in booking your next trip to Ireland, please do let us know.

All the best
Tess

Rated 2 out of 5 stars

Very tired decor

Very tired decor. Several maintenance issues.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for taking the time to leave a review, however we are very sorry to hear that you were disappointed with the property you booked.

We value your feedback and would like to raise your comments with the property owner, to ensure that any areas of concern are reviewed and addressed where necessary.

To help us identify the property you stayed in, you will shortly receive a request from Trustpilot asking you to confirm your booking information. Please respond within the next 3 days.

Thank you again for bringing your comments to our attention.
If we can be of any assistance with a future stay in Ireland, please feel free to get in touch.

Kind regards,

Hayley

Rated 5 out of 5 stars

Best view from a holiday cottage ever!

Best view from a holiday cottage ever!
Friendly and helpful host, comfy cottage with well equipped kitchen and plenty of parking.

June 28, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Susan,

Thanks for taking the time to review your stay. We have some wonderful views from our properties, don't we?!

If we can be of any help with booking your next holiday to Ireland, please get in touch.

All the best
Tess

Rated 5 out of 5 stars

Truly wonderful

I have put a detailed review on the site so just to reiterate, wonderful cottage, perfect location, everything we could have asked for and more.
I cannot rate this lovely home high enough. Perfect for our needs.

July 4, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Tess,

Thank you so much for taking the time to leave a review. It's great to hear that you had such a fantastic holiday.

If we can be of any assistance when booking your next trip, please feel free to contact us and we'll be happy to help.

Kind regards,

Hayley

Rated 4 out of 5 stars

Great cottage

Great cottage, perfect for a family, very good value for money.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Martin,

Thank you for taking the time to leave a review. We're pleased to hear that you had a wonderful stay!

If we can be of any assistance with booking your next holiday to Ireland, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Hayley

Rated 5 out of 5 stars

A good company to deal with.

Easy booking process

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Ray,

Thank you for your review. We appreciate your comments and are delighted to hear that you had a positive experience with our company!

If we can be of any assistance with booking your next stay in Ireland, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Hayley

Rated 2 out of 5 stars

Lack of inspection

Shamrock Cottages should regularly inspect the cottages they rent out and determine whether they still meet the requirements and specifications and description.
Furthermore, the photos of the objects must also be kept up to date.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for your review further to your recent stay.

We’re truly sorry to hear that you feel unhappy with the property you stayed in. We do ask that any concerns are raised with the homeowner or caretaker of the property during your stay, so that they can be discussed and addressed promptly. Our dedicated Holiday Support Team are also on hand should you experience any issues during your stay, we are always happy to help.

We understand how important it is that property information is clear and accurate for guests, we'd therefore like to review the details of the property you stayed in and make any necessary amendments or updates to the photos where required. To help us identify the property you stayed in, we’ll need a few details from you please. You will shortly receive a request from Trustpilot asking you to confirm your booking information, please respond within the next 3 days.

Thank you again for your feedback. If we can be of any assistance with booking your next holiday to Ireland, please feel free to get in touch and we’ll be happy to help.

Kind regards,

Hayley

Rated 5 out of 5 stars

A unique home at the top of the hill…

A unique home at the top of the hill overlooking the sea. Amazing views and comfy in all ways.

June 28, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon Megan,

Thank you for your review, we're so pleased to hear that you had such a wonderful stay.

If we can be of any assistance with booking your next trip to Ireland, please don't hesitate to get in touch.

Kind regards,

Hayley

Rated 5 out of 5 stars

Great holiday rental company

Easy to use website, great selection of properties in beautiful locations, reasonably priced. Excellent customer service.

June 20, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Marion,

Thank you for taking the time to leave a review. We're delighted to hear that you're pleased with Shamrock Cottages and have had a great experience.

If we can be of any assistance with booking your next holiday to Ireland, please feel free to get in touch.

Kind regards,

Hayley

Rated 5 out of 5 stars

Good standard property

Good standard property - you know what to expect with Shamrock. Good communication prior to occupancy.

June 25, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning Robin,

Thanks so much for your feedback, it's great to hear that you've had a good experience with Shamrock Cottages, as well as the standard of the property.

If we can be of any help booking your next trip to Ireland, please do get in touch.

All the best

Tess

Rated 5 out of 5 stars

A fantastic company to deal with

A fantastic company to deal with, very friendly and efficient. Queries and requests are always dealt with very promptly.

June 13, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hi Nick,

Thank you so much for your feedback, it's great to hear that you found our services helpful, and our staff friendly to deal with.

If we can be of any help booking your next holiday please do get in touch!

All the best
Tess

Rated 5 out of 5 stars

Good information provision

Good information provision, and the photos match the booked cottages.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good afternoon,

Thank you for your feedback, it's great to hear that you found our services good.

We would be more than happy to help you to book your next trip to Ireland - please don't hesitate to get in touch!

All the best

Tess

Rated 5 out of 5 stars

Redcliff Cottage was perfect

Got to stay in a great cottage with fantastic views. The house description and pictures were very accurate with the real thing being even better than we expected.

June 27, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hi James,

Thank you so much for your review, it's great to hear that you enjoyed your stay in Ireland. What great feedback!

If we can help to book your next trip, please don't hesitate to get in touch.

All the best
Tess

Rated 5 out of 5 stars

Beara at its best!

Loved our home from home on the Beara Peninsula. Warm welcome, so well equipped, the comfiest beds and beautiful garden. We loved the stunning views across the bay and watching the sunset on Hungry Hill. The perfect place to explore and to reset.

June 20, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Good morning,

Thank you so much for your lovely review. What a stunning place for a holiday, it's great to hear you enjoyed your stay.

Please do let us know if we can be of any help booking your next trip to Ireland.

All the best

Tess

Rated 5 out of 5 stars

A positive experience

The self-catering house I stayed in was superb. Very high standard and I though reasonably price. Booking through Shamrock also gave me a 15% discount on my ferry booking across the Irish Sea

May 30, 2026
Unprompted review
Shamrock Cottages logo

Reply from Shamrock Cottages

Hello Jackie,

Thank you so much for your lovely review, it's great to hear that you enjoyed your stay in Ireland! We're lucky to work alongside some great ferry companies, and it's great to be able to share our exclusive discount codes with our guests.

If we can be of any help booking your next trip to Ireland, please do get in touch.

All the best

Tess

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