Sheilas' WheelsReviews 

32,735
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 11,928 reviews, reviewers overwhelmingly had a great experience with this company, often finding the prices to be very competitive and offering good value for money. Customers consistently praise the website and online portal for being easy to use, navigate, and straightforward, making the process of obtaining insurance simple and quick. Many people appreciate the efficiency of the service, noting that policies can be set up quickly and documents are readily available online. However, some reviewers expressed dissatisfaction with the inability to easily amend details online and reported issues with email attachments for documents. A few other people also felt that the company's handling of claims or policy renewals was problematic, with some feeling they were offered unfair terms.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding competitive and reasonable quotes for... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the application process was... See more

Website

Customers consistently note positive experiences with the website, finding it easy to navigate and use for... See more

Service

Users describe positive interactions with service, highlighting the ease and speed of obtaining insurance... See more

Value for money

Reviewers highlight positive aspects of value for money, often finding good prices for home insurance and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another company decided not to auto renew this year and my policy expired at midnight last night .So I looked at Sheila’s wheels and saved myself £140 over the year for exactly the same level of cover... See more

Company replied

Rated 5 out of 5 stars

I am hearing-impaired so speaking to an agent (especially if the agent has an accent) over a poor telecomm connection, is a nightmare. Configuring my car insurance with Sheila's Wheels was all online... See more

Company replied

Rated 5 out of 5 stars

I do very little driving these days so I was looking for the cheapest insurance which turned out to be Sheila's Wheels. Obtaining the insurance was easy and straightforward, hopefully you can remain t... See more

Company replied

Rated 5 out of 5 stars

After the trouble I've had with my current insurer and on online comparison sites your site process was easy and straightforward. Cheaper as well. Thank you I'm well pleased with the service

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

We’ve been around since 2005, and a lot has changed since then, we not only insure your car but also your home and holidays. Did you know kids who permanently live with you go free on all our travel policies? Up to the age of 22 if they’re in fulltime education! Oh, and our biggest kept secret it that we insure men on all our insurance products, and always have done!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(32,735)

10,844 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far So good

I have taken out insurance with Sheila’s wheels and the experience of booking it was fine but it doesn’t come in until the middle of next month so I am unable to say much more.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Value for money. The only company I know that actually retains there customers. I got a better car insurance quote all the time. Policy is tailored to my needs. Brilliant service.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Switched to Sheila's Wheels on Friday…

Switched to Sheila's Wheels on Friday after buying a new car and my previous insurance company trying to bump the price right up. Was reasonably priced and quick and easy process to set up, haven't had any further dealings with them so can't comment on anything else other than the reasonable cost for decent cover and easy to set up online through moneysupermarket

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

Setting up a policy online

Very easy to set up my car insurance on line and over £100 cheaper than my quote from my current company. Obviously I would prefer not to use the policy so I can’t review that part but so far so good!

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the kind review.

Rated 1 out of 5 stars

Constant draining from toilet into bowl…

Constant draining from toilet into bowl is not a home emergency, engineer visits morning and then says will get part in 2 days, then company sends message as case resolved, then had to chat online then call 2 different numbers to get get details that draining of water into proper channel is not home emergency, what a waste of time, money and cunning reply needed another 2 hrs on phone to find this reason not specified in the policy

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We are very sorry to hear about the frustrating experience you had with the toilet repair.

We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team.

Sheilas' Wheels

Rated 5 out of 5 stars

It was easy to process my quote.

It was easy to process my quote and see at a glance what advantage there is to use the Company. The price was competitive and the transaction was completed very quickly.

June 22, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review Marian.

Rated 5 out of 5 stars

Used a comparison site and came top

Used a comparison site to get quotes for bike insurance. Shiela’s Wheels came in with the best price including extras. Went to their website and easy to read T&C ‘s / purchased insurance and emailed to open account and read my documents. Great service;)

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

Easy use online

Easy use online

Price comparison site - slightly cheaper but had more key elements

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review.

Rated 1 out of 5 stars

"System doesn't allow it"

Attempted to change my policy to now include contents after moving into a property, was told on virtual chat that I cannot have the level of contents I was requesting on my current cover. Asked to be upgraded to the core policy which hits the limit. Can't do it due to "the system".

Was forced to cancel buildings insurance, then when attempting to get new core policy was told I cannot as my email is in use already.

Virtual chat again and was told as the policy is for a different address I cannot use my same email as it clashes on their system. Even though both policies (one which is now cancelled) are for the same address and should be on the same single account for me and my email.

"System won't allow it", "this frustrates our customers as well as us" so said the rep on the chat. It's your system. Make it allow it.

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We are sorry to hear about the frustrating experience you've had while trying to update your policy Kieran.

We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this feedback with the relevant team

Sheilas' Wheels

Rated 1 out of 5 stars

Do not choose them ! Every company is good until you need help.

I had an issue so I called for advise helpline. They convince me to make a claim - when I said I do not want to make a claim. But they said don’t worry it’s just a report - I end up with the claim and paying extra £300 for nothing . Do not choose this company. Now I am trying to complain but even with my call recordings when I was saying I do not want to claim they still claim it’s my fault . Anyone any advise where I can find help with insurance scamming me ?

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We're very sorry to hear about this experience.

We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team

Sheilas' Wheels

Rated 5 out of 5 stars

Quick

Quick, efficient, professional and affordable

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look