Sheilas' WheelsReviews 

32,735
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 11,928 reviews, reviewers overwhelmingly had a great experience with this company, often finding the prices to be very competitive and offering good value for money. Customers consistently praise the website and online portal for being easy to use, navigate, and straightforward, making the process of obtaining insurance simple and quick. Many people appreciate the efficiency of the service, noting that policies can be set up quickly and documents are readily available online. However, some reviewers expressed dissatisfaction with the inability to easily amend details online and reported issues with email attachments for documents. A few other people also felt that the company's handling of claims or policy renewals was problematic, with some feeling they were offered unfair terms.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding competitive and reasonable quotes for... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the application process was... See more

Website

Customers consistently note positive experiences with the website, finding it easy to navigate and use for... See more

Service

Users describe positive interactions with service, highlighting the ease and speed of obtaining insurance... See more

Value for money

Reviewers highlight positive aspects of value for money, often finding good prices for home insurance and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another company decided not to auto renew this year and my policy expired at midnight last night .So I looked at Sheila’s wheels and saved myself £140 over the year for exactly the same level of cover... See more

Company replied

Rated 5 out of 5 stars

I am hearing-impaired so speaking to an agent (especially if the agent has an accent) over a poor telecomm connection, is a nightmare. Configuring my car insurance with Sheila's Wheels was all online... See more

Company replied

Rated 5 out of 5 stars

I do very little driving these days so I was looking for the cheapest insurance which turned out to be Sheila's Wheels. Obtaining the insurance was easy and straightforward, hopefully you can remain t... See more

Company replied

Rated 5 out of 5 stars

After the trouble I've had with my current insurer and on online comparison sites your site process was easy and straightforward. Cheaper as well. Thank you I'm well pleased with the service

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

We’ve been around since 2005, and a lot has changed since then, we not only insure your car but also your home and holidays. Did you know kids who permanently live with you go free on all our travel policies? Up to the age of 22 if they’re in fulltime education! Oh, and our biggest kept secret it that we insure men on all our insurance products, and always have done!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(32,735)

10,844 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Price and whats covered in car insuance

Very easy to set up my car insurance, everything was set up very quickly with all paperworks send via email.
The price was excellent compared to my own renewal from previous company and well cheaper than other companies.

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review!

Rated 2 out of 5 stars

Very poor communication initially.

The problem is that I was offered a very good rate after requesting a quote to start motor insurance with them. All went well and I was then asked to pay an initial amount of 76.00 which is pending on my bank account at the moment. I later received two conflicting emails. The last one saying I would be charged £76 on my first renewal date then returning to normal monthly payments.They said nothing about my already paying them 76.00. When you contact them online you just get the incomprehensible bots not controlled by upgraded and up-to-date AI. It then takes you to an agent who later told me she was handling multiple calls at the same time. The last customer care agent was very courteous over the telephone but all this took 90 minutes to resolve. I nearly told them to forget it but this would no doubt take at least another 90 mins of time I cannot afford to go through. Because I am on a very small budget thus is annoying at the least but entirely worrying in the first instant. I do believe that once my policy goes live the Portal will he best way to have contact.

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for sharing your experience. We apologise for the confusion.

We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.

Sheilas' Wheels

Rated 5 out of 5 stars

Sheila’s Wheels

Sheila’s Wheels are very easy to deal with & offer very good value for money, I have insured my car over many years with them now & never have any hassle or trouble.

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We appreciate the review!

Rated 5 out of 5 stars

I got help quick service and good help…

I got help quick service and good help from them best and cheap insurance company hope to get cheap insurance next year I would say out of 100 if give them 99 for cheap insurance company

June 29, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the kind review!

Rated 5 out of 5 stars

The whole process was very easy the…

The whole process was very easy the quote was almost half what my previous insurer quoted even though I had been with them for a good 9 years

June 25, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for taking the time to leave us a review!

Rated 1 out of 5 stars

I have not received any documents

I have not received any documents. Please call me 07961 820793

June 13, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We're sorry to hear this Helen. Please send your review and policy information to us at trustpilot.feedback@esure.com, and we can assist you. We would suggest removing your mobile number from the review for your security, this can be done by logging into your Trustpilot account and editing. Thank you for the feedback.

Rated 5 out of 5 stars

Great

Easy to use, quick quote and reasonable!

June 23, 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for taking the time to leave us a review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look