Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more
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See what reviewers are saying
Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more
Company replied
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more
Company replied
Company details
Written by the company
We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.
Contact info
Unit 1c the Wharf, CV23 0PR, Stretton under Fosse, United Kingdom
- 0800 014 8672
- customercare@shelden-healthcare.co.uk
- www.shelden-healthcare.co.uk
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Reply from Shelden Healthcare
Great delivery and assembly service on…
Great delivery and assembly service on time and as promissed.

Reply from Shelden Healthcare
Great company
Great company my order of an Air Mattress was delivered next day. The online chat advisers provided excellent advice. All in all very happy with my first order using Shelden Healthcare.

Reply from Shelden Healthcare

Reply from Shelden Healthcare
Great service again
Great service again. My third order placed with Shelden. Help and guidance received purchasing a hoist for my Nan.
Quick response and delivery was made on a day that I picked to suit us.
Thank you again for another smooth process

Reply from Shelden Healthcare
The item you are referring to has not…
The item you are referring to has not been received yet. The delivery date was changed by yourselves so I have no idea if your product is any good or not. I am not very happy with the service so far.

Reply from Shelden Healthcare
Communication skills need some improvement 9
I was pleased with the help I received in trying to identify a suitable style of chair to fit our circumstances. Having received and tried it, it was clear it could meet our needs so I telephoned to arrange return. I was not impressed by the gentleman's manner on the phone or that he gave me incorrect information about my rights to return the item. Hez did phone back later to correct his error but his over firm insistence originally was upsetting. Five days from despatch of the chair back to Shelden I have not received even an acknowledgement or a timeframe for
a refund. I feel a quick email response to confirm receipt and guidance as to how a refund will be processed is important as not all your customers have digital banking.

Reply from Shelden Healthcare

Reply from Shelden Healthcare
Delivery and set up was very…
Delivery and set up was very professional and operative very polite and professional

Reply from Shelden Healthcare
Efficient and knowledgeable staff to…
Efficient and knowledgeable staff to help with the purchase and a prompt delivery with great advance notice from a very pleasant and helpful driver.

Reply from Shelden Healthcare
Delivered on time by very helpful…
Delivered on time by very helpful engineer. Good value for money.

Reply from Shelden Healthcare
Fabulously easy ordering process and…
Fabulously easy ordering process and swift, friendly delivery.

Reply from Shelden Healthcare
Fantastic fast service
Fantastic fast service. Great communication on the day. The gentleman who put the bed together was fantastic, polite and friendly. Couldn't have asked for a better service. The bed itself is sturdy and well worth the money. Just what was needed.

Reply from Shelden Healthcare
The mattress ordered is very…
The mattress ordered is very comfortable and delivered on time

Reply from Shelden Healthcare
Bed arrived on time and was assembled…
Bed arrived on time and was assembled very efficiently by Steve, who was also very helpful.

Reply from Shelden Healthcare
Excellent service
The price was good. The customer service ladies were really helpful and informative. They arranged a delivery day with us and said the delivery driver/engineer would contact us one hour before he arrived. The driver contacted us and arrived exactly on time. He assembled the bed and explained exactly how it worked and answered any questions. We were delighted with the whole experience.

Reply from Shelden Healthcare
Tha product is very good the postage…
Tha product is very good the postage was a little slow but on the whole worth the wait

Reply from Shelden Healthcare
Helpful advice
Helpful advice. Order executed correctly. Delivered on time. Delivery driven very helpful.

Reply from Shelden Healthcare
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