Shelden Healthcare Reviews 

495
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more

Rated 1 out of 5 stars

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more

Rated 5 out of 5 stars

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more

Company replied

Rated 4 out of 5 stars

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store

Written by the company

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

495 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(495)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service, brilliant bed so far .
Very pleased.

March 21, 2024
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Great company

Great company my order of an Air Mattress was delivered next day. The online chat advisers provided excellent advice. All in all very happy with my first order using Shelden Healthcare.

February 27, 2024
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Straight forward ordering

Straight forward ordering. Exceptionally fast delivery

March 5, 2024
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Great service again

Great service again. My third order placed with Shelden. Help and guidance received purchasing a hoist for my Nan.
Quick response and delivery was made on a day that I picked to suit us.
Thank you again for another smooth process

February 12, 2024
Unprompted review
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 1 out of 5 stars

The item you are referring to has not…

The item you are referring to has not been received yet. The delivery date was changed by yourselves so I have no idea if your product is any good or not. I am not very happy with the service so far.

February 12, 2024
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Reply from Shelden Healthcare

Good afternoon,

Your item is booked for delivery Wednesday, you were made aware of this and accepted the new delivery date.
We are also delivering within the 14 business days as stated on the website, we will be delivering on day 12 so we are not outside of the given delivery time that was chosen by you at the point of sale.

Leaving a 1 star review is incredibly unfair and detrimental to a business when we have not broken our agreed delivery terms and notified you by text and emails throughout. Unfortunately, sometimes issue do occur causing delays, when in this case, there is no delay as it is still within the selected delivery time stated on our website "Free Economy Pallet Delivery (up to 14 business days)".

Thank you
Charlotte
Commercial Manager.

Rated 3 out of 5 stars

Communication skills need some improvement 9

I was pleased with the help I received in trying to identify a suitable style of chair to fit our circumstances. Having received and tried it, it was clear it could meet our needs so I telephoned to arrange return. I was not impressed by the gentleman's manner on the phone or that he gave me incorrect information about my rights to return the item. Hez did phone back later to correct his error but his over firm insistence originally was upsetting. Five days from despatch of the chair back to Shelden I have not received even an acknowledgement or a timeframe for
a refund. I feel a quick email response to confirm receipt and guidance as to how a refund will be processed is important as not all your customers have digital banking.

February 2, 2024
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Reply from Shelden Healthcare

Good afternoon,

A refund was issued the day we received the item back, a copy of this was sent via email that day.
Please check your junk and spam folder.

Thank you.
Charlotte
Commercial Manager

Rated 5 out of 5 stars

Delivery and set up was very…

Delivery and set up was very professional and operative very polite and professional

February 12, 2024
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Efficient and knowledgeable staff to…

Efficient and knowledgeable staff to help with the purchase and a prompt delivery with great advance notice from a very pleasant and helpful driver.

January 15, 2024
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Delivered on time by very helpful…

Delivered on time by very helpful engineer. Good value for money.

December 18, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Great experience.

January 8, 2024
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Fantastic fast service

Fantastic fast service. Great communication on the day. The gentleman who put the bed together was fantastic, polite and friendly. Couldn't have asked for a better service. The bed itself is sturdy and well worth the money. Just what was needed.

January 8, 2024
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

The mattress ordered is very…

The mattress ordered is very comfortable and delivered on time

January 8, 2024
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Bed arrived on time and was assembled…

Bed arrived on time and was assembled very efficiently by Steve, who was also very helpful.

December 20, 2023
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Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Excellent service

The price was good. The customer service ladies were really helpful and informative. They arranged a delivery day with us and said the delivery driver/engineer would contact us one hour before he arrived. The driver contacted us and arrived exactly on time. He assembled the bed and explained exactly how it worked and answered any questions. We were delighted with the whole experience.

November 14, 2023
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Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Helpful advice

Helpful advice. Order executed correctly. Delivered on time. Delivery driven very helpful.

November 6, 2023
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Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

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