Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more
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Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more
Company replied
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more
Company replied
Company details
Written by the company
We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.
Contact info
Unit 1c the Wharf, CV23 0PR, Stretton under Fosse, United Kingdom
- 0800 014 8672
- customercare@shelden-healthcare.co.uk
- www.shelden-healthcare.co.uk
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Hasn’t replied to negative reviews
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Profiling bed for my mum
I ordered a profiling bed for my mum. It was delivered quickly. The delivery man set it up and explained use; he was polite and friendly. The bed works well - very happy with the service and bed.

Reply from Shelden Healthcare
Ease of ordering
Ease of ordering, great delivery had a call from driver the day before to confirm time etc. Very pleased

Reply from Shelden Healthcare
Once we got past the first person in…
Once we got past the first person in customer service (he was dreadful) the rest was fantastic.. communication brilliant, fast delivery, helpful, really great, just need to bypass the first person we spoke to in customer services

Reply from Shelden Healthcare
Satisfied customer
This company could not have tried harder to make it easier for me to be satisfied with their service.
Everything was made so simple.

Reply from Shelden Healthcare
He was very professional easy to get on…
He was very professional easy to get on with very company orientated had time to listen to my questions and put my mind at rest with how to use the equipment. Very knowledgeable. Would recommend you . Thank you all for your help and support.

Reply from Shelden Healthcare
Pluses and minuses
Delivery and installation were handled very well with excellent communication along the way. My one big complaint is that the existence of extra charges for long-distance delivery was hidden in the small print and not up-front either.

Reply from Shelden Healthcare
Order was delivered quickly
Order was delivered quickly. Exactly what I wanted with absolutely no problem.

Reply from Shelden Healthcare
Great service from Shelden Healthcare
Great service from Shelden Healthcare, Danielle was extremely knowledgable and set up the new bed quickly explaining everything to us, really impressed with the service - thank you

Reply from Shelden Healthcare
Above and beyond ... very happy
They delivered quicker than expected. Unfortunately the hoist had a fault which I reported immediately. They contacted the driver and diverted her to collect a new machine, unpacked, tested and delivered that same day. Definitely above and beyond .... very happy.

Reply from Shelden Healthcare
What a brilliant company!
Called asking for some advice, received some brilliant information from the lady on the phone (didn't catch her name) and found that I was looking for the wrong thing entirely. It's refreshing to speak with a company who isn't just after money but actually cares about their potential customers and will take the time to speak to someone even though unfortunately, I did not have the money to purchase straight away.
I will be back as soon as i have the fund together to purchase through them.
My advice to anyone, if you are looking for a genuine company who focuses on actual customer service and not just taking your money come to this company, i had phoned multiple before and it was so pushy and just trying to close the sale whereas i actually felt valued and treated like a person and not just money.
Thank you Shelden, i will be back very soon.

Reply from Shelden Healthcare

Reply from Shelden Healthcare
Unfortunately I had to contact customer…
Unfortunately I had to contact customer care with regards to delivery of the item ordered/purchased however the issue was dealt with promptly and the product excellent.

Reply from Shelden Healthcare
Great product
Great product, well packed and easy to set up and use. The only downside was the email giving delivery date never arrived so it turned up unexpectedly and I was out.

Reply from Shelden Healthcare
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