Shelden Healthcare Reviews 

495
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more

Rated 1 out of 5 stars

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more

Rated 5 out of 5 stars

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more

Company replied

Rated 4 out of 5 stars

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store

Written by the company

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(495)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Profiling bed for my mum

I ordered a profiling bed for my mum. It was delivered quickly. The delivery man set it up and explained use; he was polite and friendly. The bed works well - very happy with the service and bed.

October 24, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Excellent service

Excellent service.

October 18, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, great delivery had a call from driver the day before to confirm time etc. Very pleased

October 10, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Once we got past the first person in…

Once we got past the first person in customer service (he was dreadful) the rest was fantastic.. communication brilliant, fast delivery, helpful, really great, just need to bypass the first person we spoke to in customer services

October 16, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Satisfied customer

This company could not have tried harder to make it easier for me to be satisfied with their service.
Everything was made so simple.

October 5, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

He was very professional easy to get on…

He was very professional easy to get on with very company orientated had time to listen to my questions and put my mind at rest with how to use the equipment. Very knowledgeable. Would recommend you . Thank you all for your help and support.

September 28, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 4 out of 5 stars

Pluses and minuses

Delivery and installation were handled very well with excellent communication along the way. My one big complaint is that the existence of extra charges for long-distance delivery was hidden in the small print and not up-front either.

September 25, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Very satisfying

September 18, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Order was delivered quickly

Order was delivered quickly. Exactly what I wanted with absolutely no problem.

September 8, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Great service from Shelden Healthcare

Great service from Shelden Healthcare, Danielle was extremely knowledgable and set up the new bed quickly explaining everything to us, really impressed with the service - thank you

August 31, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Excellent

Fast, professional, responsive.

August 31, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Above and beyond ... very happy

They delivered quicker than expected. Unfortunately the hoist had a fault which I reported immediately. They contacted the driver and diverted her to collect a new machine, unpacked, tested and delivered that same day. Definitely above and beyond .... very happy.

August 24, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

What a brilliant company!

Called asking for some advice, received some brilliant information from the lady on the phone (didn't catch her name) and found that I was looking for the wrong thing entirely. It's refreshing to speak with a company who isn't just after money but actually cares about their potential customers and will take the time to speak to someone even though unfortunately, I did not have the money to purchase straight away.
I will be back as soon as i have the fund together to purchase through them.

My advice to anyone, if you are looking for a genuine company who focuses on actual customer service and not just taking your money come to this company, i had phoned multiple before and it was so pushy and just trying to close the sale whereas i actually felt valued and treated like a person and not just money.

Thank you Shelden, i will be back very soon.

August 30, 2023
Unprompted review
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 5 out of 5 stars

Quick delivery service

Quick delivery service. No complaints whatsoever.

August 16, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 4 out of 5 stars

Unfortunately I had to contact customer…

Unfortunately I had to contact customer care with regards to delivery of the item ordered/purchased however the issue was dealt with promptly and the product excellent.

August 8, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Rated 4 out of 5 stars

Great product

Great product, well packed and easy to set up and use. The only downside was the email giving delivery date never arrived so it turned up unexpectedly and I was out.

August 9, 2023
Shelden Healthcare logo

Reply from Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.
I will ensure that this doesn't happen again to any of our customers.

Kind regards,
Charlotte
Shelden Healthcare

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look