Shepley Heating and Plumbing Reviews 

445
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, prompt, and efficient, often highlighting same-day or quick job completion. Many reviewers appreciate the staff's politeness, knowledge, and thoroughness, noting that they go above and beyond to ensure satisfaction and leave work areas neat and tidy. The company is highly recommended for boiler repairs and installations, with many people being long-term customers who trust their reliable service. However, some customers also noted issues with communication and concerns regarding billing for time spent on-site. A few other people also felt that the company's work did not always meet expectations regarding thoroughness, and some concerns were raised about specific installation details.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the amazing, fantastic, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Boiler and Heating Service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(445)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent as ever

I have been using Shepley for a number of years now and they are brilliant, they are courteous, knowledgable and honest. I recommend highly.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service again

Great service again, always friendly and efficient. When you book with them you know they will be there on time and get the job done.
Would def recommend and I will certainly be using them again.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Out standing business very efficient

Out standing business very efficient Robert is really good at what he does Very pleased once again a great experience with this company
Service performed again in 2026
Once again outstanding
Thanks

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service with no nonsense!

Shepley previously serviced my boiler and were very good so when it went wrong and i had no hot water or heating I called them first to see if they could help. Not being priority (neither elderly or with children) I wasn’t expecting a same day response but not only did they come out that afternoon but arrived exactly on time! They fixed the boiler despite it not being obvious what the issue was (had no issues since) and the charge was very reasonable. I would definitely recommend them.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

First call for heating or hot water issues

Very easy company to deal with and most importantly they know their stuff. Had a couple of issue with our boiler after moving into a new property and despite the winter weather they have now got it working properly again. It took a couple of visits as it's outside but they always ensured that we didn't lose heating or hot water.
One of those visits they serviced the boiler too as it needed it because the last service didn't appear to have been done properly.
We can totally recommend them and will continue to use them whenever we need them. Thanks.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
Went the extra mile to help in an emergency, despite being already extremely busy.

Thank you, it was much appreciated

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Another year, another service due and painlessly completed once again by Shepley. Excellent quality of work by friendly competent engineer (Rob, I think). No qualms whatsoever recommending this company who price their goods and servicing very competitively.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service - on time, friendly and well priced

Booked the annual boiler service via the online App/website, which was extremely easy to use, I received an immediate notification plus a reminder 24 hrs prior to the visit.
Turned up as per the allotted time slot, extremely friendly, completed the service and provided some really useful advice. All in all excellent service and 100% recommended.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Prompt response to initial enquiry re a non-urgent but annoying problem. Plumber arrived at stated time and worked efficiently to make necessary repairs. Bill reasonable for the job.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

On time, friendly, professional, reliable. Have used them multiple times and wouldn't go anywhere else.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Few minutes

A simple (for the plumber!) issue sorted within a few minutes. Great local service. Good advice too.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

boiler service

Booked a boiler service before Christmas. Had a reminder from Rob who turned up on time and carried out the work. Great service. I would definitely recommend.
Thanks

January 7, 2025
Unprompted review

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