Shepley Heating and Plumbing Reviews 

445
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, prompt, and efficient, often highlighting same-day or quick job completion. Many reviewers appreciate the staff's politeness, knowledge, and thoroughness, noting that they go above and beyond to ensure satisfaction and leave work areas neat and tidy. The company is highly recommended for boiler repairs and installations, with many people being long-term customers who trust their reliable service. However, some customers also noted issues with communication and concerns regarding billing for time spent on-site. A few other people also felt that the company's work did not always meet expectations regarding thoroughness, and some concerns were raised about specific installation details.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the amazing, fantastic, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Boiler and Heating Service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(445)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Thoroughly recommend Shepleys …

Excellent service and I like the fact that Shepleys remind me that a service is due on the boiler. Thoroughly recommend them. Always a considerate and trustworthy company. Thanks

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service

Had our boiler serviced today by Robert. He was thorough, polite and tidied up after he finished. Have used them a few times now and would highly recommend.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, efficient

Simple online booking process, email confirmation and reminder. Turn up when they say they will. Complete the work quickly and cleanup after themselves. Hard to beat.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Oil boiler service

Prompt appointment for a boiler service. Excellent job and engineer happy to talk through updates to the system. Would have no hesitation in recommending! Thank you.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Robert yet again completed our boiler service at a very decent price. What a lovely professional guy.

Would thoroughly recommend this company

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

We have had our boiler serviced by…

We have had our boiler serviced by Shepley for many many years now, they are always polite, punctual, and very thorough, we have never had to call them back to correct any work that they have carried out.
We would happily recommend their services to anyone who needs a competent reliable boiler service company, you won't be dissaponted with their services.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Yearly service to our boiler

As ever service to our boiler completed on time and with efficiency and politeness by the engineer who carried it out. Cannot recommend too highly

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Shepley are brilliant

Shepley are brilliant. Great communication as ever, and having fitted my new downstairs loo and sink, I am so very pleased with the result. Shelpley are THE family firm and just brilliant to deal with. Highly recommended.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

First time we have used Shepley Heating…

First time we have used Shepley Heating to do the annual service our oil fired boiler. We were very pleased with the service and would recommend them to anyone wanting to use their services. We look forward to seeing them in 12 months time.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

High standard quick service

Phone answered quickly.
Easy to book a convenient time.
Boiler serviced professionally and area left tidy.
Arrived with the part for the other job and fixed this with ease.
Felt safe with the plumber in the house.
Good advice given.
Will use them again.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Respectful Engineer

Engineer arrived as planned. Respected my property on entry. Quickly diagnosed and resolved central heating issue. Very satisfied with the visit and the Company's service.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with professionalism of…

Very impressed with professionalism of the work carried out including replacing gas pipe so promptly. Shepley Heating team kept us informed and provided clear documentation of each task carried out. Didn't ask for any deposit or payment until several days after the work was completed, which in itself is a testament to the confidence they have in their profession.

April 22, 2025
Unprompted review

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