Shepley Heating and Plumbing Reviews 440

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the service provided, often highlighting prompt responses and timely appointments. Many people appreciate the knowledgeable and polite staff, who are described as thorough and tidy, ensuring a pleasant experience from start to finish. The company is frequently recommended for boiler repairs, new installations, and annual servicing, with many customers expressing their intent to use them again. However, some customers also noted issues with perceived exaggerated labor hours for certain jobs and a lack of transparency regarding chemical treatments. A few other people also felt that the company did not adequately address certain technical concerns, which led to a loss of trust and a decision to seek services elsewhere.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the high level of work, efficiency,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, politeness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more

Rated 5 out of 5 stars

Having Shepley Heating and Plumbing to both service our Boiler annually and respond to all our other plumbing requirements we may need over time is very good. We have used this company for over 20 ye... See more


Company details

  1. Boiler and Heating Service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

440 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Boiler service - very straight foward

The on line booking systems was very easy to use as was the on-line payment system. Good communications before the service. The engineer was very personal and quickly got on with the service. It was encouraging that he checked the boiler and the 2 hot water cylinders as part of the service. Report detailing what was cover in the service was sent by email the next day along with the invoice. Overall we were happy with the service and will use them again.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Having Shepley Heating and Plumbing to…

Having Shepley Heating and Plumbing to both service our Boiler annually and respond to all our other plumbing requirements we may need over time is very good. We have used this company for over 20 years and they always try to work with you to meet your needs in a timely manor.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go…

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business.
We can highly recommend them.
Thank you all at Shepley.
David & Sharon.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Shepleys …

Excellent service and I like the fact that Shepleys remind me that a service is due on the boiler. Thoroughly recommend them. Always a considerate and trustworthy company. Thanks

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service

Had our boiler serviced today by Robert. He was thorough, polite and tidied up after he finished. Have used them a few times now and would highly recommend.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, efficient

Simple online booking process, email confirmation and reminder. Turn up when they say they will. Complete the work quickly and cleanup after themselves. Hard to beat.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Oil boiler service

Prompt appointment for a boiler service. Excellent job and engineer happy to talk through updates to the system. Would have no hesitation in recommending! Thank you.

September 30, 2025
Unprompted review

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