Shepley Heating and Plumbing Reviews 439

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the prompt response times and the efficiency with which services are carried out, often noting that appointments are kept and work is completed quickly and tidily. However, some customers also noted issues with exaggerated labor hours and felt that the company was not interested in their honest feedback. A few other people also felt that the company dropped them as clients, impacting their boiler parts guarantee and raising concerns about the proper installation and servicing of their boilers, including missing flue pipe brackets and clogged systems.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Response time

Consumers find response time to be positive. Many reviewers praise the quick response to issues, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more

Rated 5 out of 5 stars

Robert is very customer focused, from booking to doing the service on my boiler & gas fire nothing was too much trouble, very professional pleasent, & reliable & knowledgeable, I highly recommend t... See more


Company details

  1. Boiler and Heating Service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

439 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Faultless Service

These days I'm afraid I seem to take indifferent service for granted, cynical I know But...
So it was a real tonic to deal with Shepley Heating who provided a first rate service at a reasonable cost.
Couldn't fault them in any area.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

New gas boiler

We recently had Shepley Heating & Plumbing supply and fit a new gas boiler, and the whole experience was really impressive.

The engineer arrived on time, was extremely polite and friendly from the moment he walked in, and took the time to explain everything clearly. He worked really hard throughout, keeping us updated on progress without any unnecessary delays.

What stood out was how clean he left everything, you’d hardly know he’d been working in the house. No mess, no fuss, and the boiler area was spotless when he finished.

The new boiler is running perfectly. Great workmanship, great communication, and a genuinely professional approach.

We wouldn’t hesitate to use them again or recommend them to friends and family.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Robert arrived spot on time. Was very pleasant and polite. I had a couple of questions for him about our boiler which he answered knowledgably and clearly. He did a very thorough service on the boiler which wasn't pleasant for him as it was extremely sooty. He left everything clean and tidy. Great job.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Shepley Heating & Plumbing are very professional and have good customers communication skills.

I can highly recommend them for boiler repairs and new installations.
They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After several visits it was proven to be a fault with the PCB for which there where no spares. A new boiler was installed a few weeks later in early February. A time ideally that should be focused on boiler repairs. The installation was more than just a replacement but with good planning and great execution the result is excellent.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and reliable

Had our annual boiler service today with Shepley Ltd. Very professional and thorough, no mess left behind. Truly trustworthy and fairly priced. Highly recommended!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Super professional

Always on time - never late. Super professional- always clean and tidy - never any issues 😀 booking system is fantastic

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Always receive great service.

Always receive great service.
From talking to their office to help sort my problem to the friendly team member that arrives and fixes our problem they continue to be a service provider second to none

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Had a small problem with the boiler

Had a small problem with the boiler. They booked us in quickly, Rob attended on time and fixed it.
Great service and very efficient. Nice people to deal with, Great to know they've got your back when the temperature is -2 outside!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Robert is very customer focused

Robert is very customer focused, from booking to doing the service on my boiler & gas fire nothing was too much trouble, very professional pleasent, & reliable & knowledgeable, I highly recommend this company. Thank you shepley. Keep on doing what you do. Looking after your customers.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great plumber, very personable and reassuring

Robert was great with our boiler service. He was very pleasant and personable to deal with and was really clear with everything. We felt reassured with the work carried out and will definitely be going with Shepley again in the future!

January 8, 2026
Unprompted review

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