Shepley Heating and Plumbing Reviews 

445
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, prompt, and efficient, often highlighting same-day or quick job completion. Many reviewers appreciate the staff's politeness, knowledge, and thoroughness, noting that they go above and beyond to ensure satisfaction and leave work areas neat and tidy. The company is highly recommended for boiler repairs and installations, with many people being long-term customers who trust their reliable service. However, some customers also noted issues with communication and concerns regarding billing for time spent on-site. A few other people also felt that the company's work did not always meet expectations regarding thoroughness, and some concerns were raised about specific installation details.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the amazing, fantastic, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more


Company details

  1. Boiler and Heating Service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.


Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(445)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shower repair

Our electric shower stopped working over Christmas. Great to get an appointment without too much delay over the holiday period and even better that it was fixable rather than needing a replacement: always great to find someone competent to facilitate a repair rather than offering an upsell.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

5/5, would recommend

Really great company, serviced my boiler - friendly, professional, and less expansive than I'd seen other firms advertising. Highly recommend.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Rob once again arrived in time. Working in his usual clean way, my boiler was serviced within the hour.
It's a pleasure to look forward to his annual visit. See you next year Rob.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Another successful visit from Derrick…

Another successful visit from Derrick Shepley, to correct pressure drop in our heating system during very cold weather. Over the years we have had great service and system enhancements from Rob and Carl too.
A pleasure doing business with them.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support

We have had our boiler service for the last 11 years with no problems at all. This is all due to the exceptional Worcester Bosch boiler and excellent support from Robert and his father. Prompt and reliable.

Always a great team!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

These guys are simply brilliant

These guys are simply brilliant. Always have them do our annual boiler and gas fire checks. Very friendly service and very genuine people who always give a fair price. Can't fault them and they will go out of their way to help when they can, especially with loyal customers, something sadly missing from today's world. Can't praise these guys enough.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and friendly

Great service and friendly, knowledgeable and helpful. We had a full 'major' service booked but having checked the boiler and parts Robert recommended a less expensive 'normal' service would be more appropriate and a major one wasn't needed for the time being. Appreciate the honesty! He also helped with some additional issues while on the job. Great service and highly recommended

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Shepley Heating was recommended to us…

Shepley Heating was recommended to us when our last boiler service company went out of business. We have just had our second boiler service with Robert and have again found him to be very knowledgeable, thorough and a pleasure to work with. He did an excellent job.
Thank you very much.

October 24, 2024
Unprompted review

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