Shinjiru Offshore Hosting Reviews 

255
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent customer service and prompt responses received. Many appreciate the quick and helpful support, often resolving issues rapidly through live chat or ticket systems. Reviewers consistently mention the reliability and instant assistance provided. However, some customers noted significant issues with service reliability and website performance, including prolonged downtime and slow processes. People also reported difficulties accessing their accounts and a decline in response times. A few encountered unhelpful support interactions, and concerns were raised about resource usage or problematic content on hosted domains.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent... See more

Service

Users describe ambiguous interactions with service, with some customers praising the highly secure hosting... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Website

Customers consistently note negative experiences with website functionality, with many reporting their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've never had an Issue with Shinjuru and always found them to be polite and helpful. I would have gone to 5 stars but lately they've dropped off a little on their responses on Microsoft Teams. They u... See more

Company replied

Rated 4 out of 5 stars

Never had any issues with them and they've always responded pretty quickly to my messages. I've never used anyone else so I can't really compare them. Saying that, this is the first time I've waited 1... See more

Rated 5 out of 5 stars

I had a server issue with a dedicated server. I got on live support with a very friendly person named Feeqz. My issue was fixed in minutes. I have never had quicker support and I have 4 servers wit... See more

Rated 5 out of 5 stars

Shinjiru always helped me in live chat and fix my hosting issues. Always recommend this hosting.


Company details

  1. Web Hosting Company

Information provided by various external sources

Shinjiru makes it our mission to protect privacy, a fundamental human right. We have been providing offshore web hosting and anonymous web hosting services since year 2000. We are one of the most experienced offshore web hosting companies in the world with 8 offshore locations, own Anti-DDoS Attack network, thousands of dedicated servers, IP addresses, ICANN appointed .com domain registrar and in-house technical support working 24/7 to monitor all your web services. We provision, protect and secure your offshore web hosting needs. We have offshore VPS hosting, private email hosting, bitcoin hosting and all the tools you need to secure your identity. Sign up your web services with Shinjiru today!


Contact info

3.2

Average

TrustScore 3 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(255)

36 reviews in the last 12 months

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Rated 4 out of 5 stars

I rarely write reviews of company's as…

I rarely write reviews of company's as most are fruitless.. But I will also write about this one. I finally got my website up on Shinjiru, as always there are always issues when just starting.. I had a few instances in last 2 weeks when my webmaster, uploaded my site to go live. A few issues occurred as we proceeded. I contacted the support group via Skype as not expecting much, from dealing with so many other company's, this was a surprise.. and a good one. They answered in a very reasonable amount of time, just a few minutes.. Showed then the issues (3 of them throughout the week) and every time they fixed, and explained to me what I need to do, or they just fixed the issues for me and then explained what happened and the fix when I asked them to.

i have had 3 business websites in the past.. 3 on different services and i was not to impressed by the others.. I bit the bullet and signed up with Shinjiru, and to tell you the truth, I am happy I did..

As I was looking for a offshore NON DMCA hosting.. i am not sure just how that part will be as of yet, shall see in the near future I am sure... so can't comment on that yet...

But, their overall sales department, while I was signing up, and the follow up support has been quite amazing over all.. I did have an issue with the support once.. in the evening, as they did not respond well nor did they try to help with an issue i had that to me was urgent.. as their support on Skype ends at 7pm local time here. So I can tell you as with all company's it will be hit and miss with caring support people.. That was the only 1 issue of concern I had.. But before and every contact I had since.. Has been more than I can ask..

I will can not give a 5 due to that 1 instance, and the fact that I have yet to see their DMCA Ignore promise work yet.. I will update this review after that. But can can honestly say that they (Singapore) division has been outstanding in virtually every way so far. i don't think you would be disappointed with their hosting. Give them a serious look and thought for sure.

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. They have quick response and did my work fine. Always recommend everyone ! Professional customer support !!

December 28, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY THEY WILL TAKE YOU…

AVOID THIS COMPANY THEY WILL TAKE YOU MONEY AND GIVE YOU NOTHING
November 28th, 2021
Very slow old servers and terrible support and scammers. The agents will lie to you to get you to spend your money with this company and transfer your servers and domains. Strongbold domain privacy is a scam, you pay extra money for nothing and this company will sell out your domains and your personal information to third parties for money. Support will lie to you but can never do what they say and only works 9:00-6:00 but they say they are 24/7.

November 29, 2021
Unprompted review
Shinjiru Offshore Hosting logo

Reply from Shinjiru Offshore Hosting

Hello,

We believe this review was written in regards to your domain suspension. Do note that your domain was suspended by registrar, and not us. Your domain was flagged as a rogue pharma domain by registry in which a valid pharma domain license is required in order to retain the domain name.

Our abuse department notified you accordingly and gave you 24 hours to respond accordingly in order to transfer out the domain. We only received a reply from your end 9 days after the notification was sent. As it was a mistake on your end for not checking your mail, registrar went ahead and suspended your domain.

It is also up to the discretion of registry if they would allow the domain to be transferred out or not. Seeing as you only responded AFTER the domain was suspended, registry locked the domain and did not allow the domain to be transferred out.

Hence, the accusations in the review you have posted is totally untrue as we have support teams working 24/7 managing our ticketing platform and the many positive reviews on our platform says otherwise as well.

Furthermore, you neither have any active hosting plans with us nor was your domain even a Strongbolt domain. We also do not sell nor give out any of our clients’ information to any third parties as our clients’ privacy is our number one priority. Therefore, this is yet again, a false accusation on your end.

Rated 5 out of 5 stars

4 clients now, +2 years with Shinjuru, very happy!

I have been using Shinjuru for 2 years now and it is now where I host all my clients. Secure, fast bulletproof offshore dedicated hosting with great support. Tickets are answered within 1 day and Skype chat within minutes during business hours.

Thank you for all the help and wish you the best with the company!

October 27, 2021
Unprompted review
Rated 3 out of 5 stars

Good Work Guys

they are the best, they reply in minutes and help you with what ever you need, get the problem solved before you know it, Great Job

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Shinjiru.com customer review

I've just setup an hosting account with Shinjiru.com. The prices they offer for their packages are very good.
Their online support it is AMAZING!! They setup everything on the server very fast and they are very nice and friendly.
Thank you guys!

September 3, 2021
Unprompted review
Rated 1 out of 5 stars

Ignoring Copyright/DMCA Notice

Update 2022: Notice all the users leaving reviews only have 1 review on theIR account and it's ONLY for this site? That should already tell you something, SCAM!

Update 2: This company still hasn't removed it and for what a couple bucks? What a joke. I created this originally. The laws where you are state the person who created the original works is the legal owner to the works. You have 7 days before I file against your company for failing to comply. Furthermore, you tried to get this review taken down and you failed because it is true. Do your job. Simple. I have a lawyer where your company resides. Good luck.

Update: The company asked for my info and still did not remove the said content. If this review is still up it means that they have not done anything. If they're ignoring this I can imagine how the support is for their customers. Replying to emails and tickets should be top priority. Still think it's a good company? I'll update my review accordingly.

I got sick of your company not taking action. Therefore, I've filed a Google DMCA against the infringing site which means it will impact the website SEO. Which means it will likely affect sites using the same IP address from your hosting. Which means people shouldn't buy your hosting and take the risk of getting that IP. Which means it might be a good idea to remove that content now to avoid this? Also, I've already reported the content to Paypal too. Which means customers won't be able to buy from this person anymore, which means they won't have a reason to use your hosting services. Which means you will be out of a customer. I don't know how your company handles Copyright, but in North America, it's taken seriously. All you had to do was take down the content. It's that simple.

August 23, 2021

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