Shiply Reviews 

73,609
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for offering competitive pricing, making it very easy to find reasonable quotes for transporting bulky items safely. People deeply appreciate the simple, straightforward booking process and the polite couriers who always handle items with utmost care and high professionalism. However, some people mentioned occasional delays in arrival times or communication that sometimes required extra prompting from the customer's side during delivery. A few reviewers also noted unexpected challenges regarding scheduling difficulties or coordination issues with specific transport providers during the house move.

What people talk about most

Service

Consumers find service to be a great experience, praising the prompt and clear communication throughout the... See more

Delivery service

Reviewers express strong satisfaction regarding the delivery service, frequently highlighting punctual... See more

Staff

People report positive experiences with staff, frequently highlighting great communication, punctuality, and... See more

Price

Customers had positive experiences with price, frequently highlighting competitive quotes and exceptional... See more

User experience

Clients share positive opinions on user experience, highlighting that the platform is very easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication , blanket covered and strapped in heavy tall bookshelves . Arrived on time and took care of my items . Also helped me by carrying heavy bookshelves to the first floor and to my liv... See more

Rated 5 out of 5 stars

I got a lot of quotes with various prices from lots of companies. I chose one I had used before. They happened to be the lowest and fairest price. One thing I would suggest that you read through the... See more

Rated 5 out of 5 stars

I used Shipley (first time user) to return a bathroom vanity unit. I found the process easy, I messaged back and forth with the driver to clarify a couple of points which was really helpful. I had a c... See more

Rated 5 out of 5 stars

Quick responses, liked the review process and ratings. Had a great experience with our shipper with special attention to detail and fast service. You pay a fee for their services (Shiply) but I'd do... See more


Company details

  1. Shipping Company

Written by the company

Get multiple quotes from couriers & transport firms already making similar trips. Free Service, Save Time & Money - Courier Quotes Online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(73,609)

5,457 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent sevice

Communication was great and all items were delivered and he also sent a photo from outside delivery address which was fabulous

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! The drivers were super friendly and very careful with my carved wooden table. They brought it safely and unloaded it right into my living room without any issues. Highly recommended!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

24hr 'prior to delivery' accurate location of driver updates

This company's major plus is their excellent communications, very well informed throughout, including live updates of the delivery locations from 24hrs before actual delivery.
Very well equipped too, good range of collection vehicles and trailers to suit all requirements.
Very pleased with the whole service, and will definitely use them again.

September 22, 2026
Unprompted review
Rated 4 out of 5 stars

Very good

Very good - just a little delayed on pick up but then went beyond expectations in helping move furniture into top floor flat!

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely no nonsense

Absolutely no nonsense, excellent service with great communication and exceptional value for money. I highly recommend Shiply and will use the company again.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

I received quotes promptly

I received quotes promptly. Once I had chosen a removal company the untrue clear and communication good.
Removers arrived on time to uplift the items (although they were very grumpy). The guys who delivered the items however were very friendly and helpful!

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Faultless service

I use Shiply frequently and by far this was the best experience from start to finish. Calm and professional interaction, kept me informed, delivered on time and bonus, they were polite and helpful.

September 11, 2026
Unprompted review
Rated 4 out of 5 stars

Very good choice of delivery options

Very good choice of delivery options - the one I chose was excellent.
However it was rather a shock to immediately be presented with additional insurance persuasion of £400.
I did not take it, but some may succome unfortunately.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy and very happy

Really easy and very happy with the driver booked, he made the shipment easy, was on time and my car was delivered with the upmost care. Would use again without hesitation.

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

We had a horrible experience with this…

We had a horrible experience with this company. Avoid at all costs if you want a smooth moving day. They caused us unbelievable stress. They promised to arrive at 4 pm on the moving day, however they arrived at 7:30 pm. John sent us 2 men who have b een working since 5 am and drove 3 hours to get to us. They were extremely exhausted and kept moaning. They said that John lied to them about the size of the job and didn't want to finish the job. We had to ask the buyers of our house to allow us to move the rest of our stuff next morning. We finished that day at 11 pm and had to pay the full quote to them. John then sent us another team next morning and we had to pay them again. So we paid double the quote and moved on 2 days. They caused us unnecessary stress, paid double and we were legally in breach of contract because of them.

September 18, 2026
Unprompted review
Shiply logo

Reply from Shiply

I’m very sorry to hear about the stress caused on your moving day and that the service did not meet expectations.

We’ve requested more information so we can identify the booking and look into what happened with the transport provider. We take feedback like this seriously and will review the details once received.

Kind regards,
Anne

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