Shoe Envy Reviews 355

good shopping experience but the customer service should be much better. but overall recommend!

Very good collection and prompt delivery. Will use again. Thanks

Good quality products, would buy again

Nice one.... Thanks so much

Absolutely delighted with my new boots I brought from shoe envy! Great customer service skills had a query and they dealt with it so quickly and efficiently will highly recommend them to friends and family.

Swift, excellent service. Well packaged on arrival too

Thanks

FIRST CLASS, EXCELLENT SERVICE WOULD RECOMMEND TO ANYONE. FRIENDLY, HELPFUL AND OUTSTANDING STAFF

thanks SHOE ENVY for nothing

whilst the actual shopping experience and delivery were without problems, I had to return my boots and 2 months later have no sign of a refund. I cannot access the website and the telephone cannot be connected. BYEBYE £74.

Wrong size boots sent, returned but no refund made. Telephone line doesn't connect and website down. No way of getting my money back :(

Returned a pair of Fly boots to you, and you emailed to say you had refunded my money in February but I have still not received my refund. You have not responded to any phone calls or emails. Where is my money?? Very unhappy customer

I bought a pair of Fly boots, returned in February as didn't fit, no refund received, no response to my email, phone number no longer works and website is down. Where's my refund?!

I bought boots, the money was taken and I after a month i haven't received goods. On their website it shows as 'ceased trading' and this is now in the hands of PayPal's dispute process.

Good price (much better than QVC) and free P & P. Arrived within 3 working days. My second pair of Emus from Shoe Envy and could be tempted by more!

Bought boots, not to my liking, looked completely different to the picture on website.
Sent boots back on the 25 February 2012 still awaiting refund!!!!!!!!

I ordered two pairs of emu boots and they arrived very promptly. One pair was not suitable so I requested a return code which I received the following day. On 14 Feb 2012 I returned the unsuitable pair with a request for an exchange. No problem or so I thought. when checking to see when the exchange of boots would be issued my husband noted that e site had ceased trading. Almost one month late and the boots/refund have not arrived. I now intend to Make a claim to the administrators AND complain to trading standards. Luckily I work for BIS so I have plenty of contacts with the trading authorities..

The first order I made never arrived. After one month of trying to contact the company through phone and email I eventually managed to speak to somebody who organised a new delivery which arrived the next day. However the boots did not fit and I then began the painstaking job of trying to return them. Again no replies to any emails or phone messages, in fact eventually the phone message at Shoe Envy was "Sorry we cannot take your call" and all to get a returns number required for the returned package!!
I have now posted the boots without a returns number so goodness knows what will happen!! I can imagine having a horrendous job trying to get a refund. It goes without saying that the money was taken from my bank account as soon as the first order was made.
Rubbish!! Absolutely no way I would ever use this company again.

My sister had recommended Shoe-envy. She said the delivery was quick and the boots were good quality. I ordered a pair of Fly boots and as promised, the boots arrived quickly. However, the right boot is not up to standard and I wanted to return them. I have tried to contact Shoe-envy following the instructions on the delivery note but the phones are never answered. I have emailed and heard nothing. I have since read other reviews and it would seem that many other people have had the same experience and even when they have returned their items with the RMA code, their money has not been returned. I am extremely disappointed and will continue to pursue the company. I can not afford to lose £79.