Shoe Envy Reviews 

I bought a pair of Emu boots, by far the cheapest online and the service is terrific. Excellent service and will buy again

easy to use site , good service

Shoes arrived on time in good condition and exactly as I ordered! What more can I say (haven't had a chance to wear the shoes yet!)

i purchased some fly boots from shoe envy ltd. They arrived promptly, so far so good.

However, they did not fit. I tried and tried and tried to contact show envy ltd, after several emails and goodness knows how many phone calls i finally got a returns number from them over the phone, even though they claimed to of already emailed it too me.

So i sent the boots back to them via the printed returns label, and suprise suprise they claim to have not recieved the boots. After nearly 50 attempts to contact them via phone i finally got an email saying to send them prrof of postage. So i sent the receipt to them recorded delivery, and the post office say no one was availible to sign.

I took a copy the reciept before sending it.

So the company claim not to have recieved the boots, other people have had the same experience, i now left without the boots and out of pocket.

This company is a joke.

Can not get through via phone, emails are not being answered, suspect comapny has gone bust ? Not suprised with this appaulling level of service.

I bought a pair of boots at a very reasonable price and they were dispatched quickly, however I have been unable to contact the company to request a return number (needed before sending the item back).

I have emailed them twice and called on numerous occasions. I left 2 messages on the answer machine, then when I called again a message told me the voicemail inbox was full and now when I tried to call again today, the number was unavailable.

I would not use this company again; I will write to them tomorrow and intend to report them to Trading Standards if I do not receive a response.

Their delivery is fairly fast, and the mail tracker was useful. However I want to return my purchase, and I'm finding it extremely hard to get in touch! I have sent three emails to the three different addresses provided and still no reply! When trying to call them, I'm just greeted with an automated messages informing me my call cant be connected.

I ordered from Shoe-envy before and paid for next day delivery and everything was fine and I was pleased with the Boots I received. However this time has been a nightmare. I chose standard delivery this time and I received a dispatch notice the next day, but the tracking link to royal mail was broken and I had not recieved my tracking code. It has been over a week since the dispatch note was sent and the shoes have not arrived. I have sent four e-mails and phoned countless times. All of their telephone numbers even the ones I found on the BT directory are not connecting. I eventually found a mobile number connected to the company, which went straight through to the answer machine. I actually went as far as to phone another shop near Shoe-envy to make sure they hadn't shut down. I have not had a single reply and still have not recieved my shoes. If I do not recieve any reply by tomorrow I will begin a dispute with pay pal.


I have now started a dispute with Shoe-envy via pay pal. I really suggest not using shoe-envy, there is something very dodgy going on here, I don't know why sometimes they're great and sometimes they're terrible, but considering how terrible they can be when things go wrong I wouldn't chance it and if you do use them, go with pay pal so at least you can dispute the transaction.

Excellent reliability,fast delivery. I'm very satisfied

love these boots, was going to buy leather uggs, but these are just as warm, just as comfy and a quarter of the price, definately but this brand again

Great prices, fast delivery, totally recommend buying from shoe-envy.

Ordered Fly boots on Monday, had email saying they'd been dispatched on Tuesday and that I should check the status with Royal Mail. Royal Mail website didn't acknowledge ref number, saying that boots hadn't been handed over to them. I phoned RM and they confirmed what website said - no item. I have tried phoning Shoe Envy but only get answer phone, so emailed yesterday and still haven't heard anything. Am starting to get seriously worried I have been conned out of £75.

Very Quick and efficient service boots arrived as advised, in good condition. Very comfortable. Thanks

Good customer service

No problems, item was delivered quickly

fantastic service at a great price

Am £140 down as returned 2 pairs of boots, no refund issued and company no longer exist!!!!!!!!

I returned items three weeks ago and they sent an email stating that they have refunded my account but it has been over two weeks and still no refund. Dont use this shop its a scam

I'm very disappointed by Shoe Envy's customer service. I ordered a pair of Ash boots on the 16th January 2012 and they didn't fit me soI returned the item the next day in perfect condition. To this date I still haven't been refunded my money. I have called numerous times but I just get an answerphone message.

very bad refund service,
after returning boots I got email confirming money refund and it has been 2 weeks later still no sign of money.