I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
Company replied
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
Company replied
Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't receive my order
UPDATE . After writing this review shoeaholics emailed me to sort this issue out and i finally received a refund . I still dont understand why this wasnt done when i reported the missing parcel however its sorted now and ive amended my low rating
Didn't receive my order . Courier said they'd left it on the door step however when I came home it was no where to be seen . Shoeaholics basically told me it had been delivered and that was it ! Down 80 quid and will never shop with them again
February 18, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Diane,
We are sorry to know that this has happened. We have highlighted this to the relevant team to review and advise further via email.
Kind regards,
Team Shoeaholics.
The handbag I purchased as a birthday…
The handbag I purchased as a birthday gift was gorgeous, amazing price too. Excellent service thank you. Recipient was delighted .
February 1, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Jackie,
Thank you for your lovely feedback! We’re delighted to hear that the handbag made such a wonderful birthday gift. It’s fantastic to know the recipient loved it. We truly appreciate your support!
Kind regards,
Team Shoeaholics.
Love Shoeholics always get thee best…
Love Shoeholics always get thee best prices !!
March 12, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Eileen,
Thank you so much for your wonderful review!
We’re delighted to hear that you love shopping with Shoeaholics and that you always find the best prices. Your support means a lot to us!
We look forward to welcoming you back again soon.
Regards,
Team Shoeaholics
Stylish comfortable boots
Fast delivery. I love these boots I also have them in burgundy they are stylish, wear day or evening and so comfortable from the first wear
January 23, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Pkpkpkp,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that you love your boots — and that they’re stylish, versatile, and comfortable from the very first wear. It’s amazing to know you’re enjoying them in both colors!
We truly appreciate your support and hope you continue to enjoy your Kurt Geiger collection.
Regards,
Team Kurt Geiger
Absolutely appalling customer service…
Absolutely appalling customer service and an incredibly frustrating experience from start to finish.
My parcel was marked as delivered and supposedly “thrown over the fence” — yet it was never delivered to my address. My fiancé was home at the time, and I have two security cameras (including a Ring doorbell) that cover the entire front of my property. I reviewed all footage from the stated delivery window and there was absolutely no delivery attempt made. No courier approached the house, no parcel was left, nothing.
I provided clear video evidence from both cameras, along with a photo showing full coverage of my property. Despite this, I have received little to no meaningful response.
To make matters worse, I then received an email stating that the issue had been “resolved” — when in reality I have not even received a proper reply addressing the evidence I submitted, nor have I received a refund. The matter is absolutely not resolved.
The lack of communication has been shocking. I’ve had to chase repeatedly and escalate the issue just to try to get someone to take this seriously.
I am beyond disappointed and incredibly angry at how this has been handled. If this is how genuine delivery disputes are treated — even when supported by clear video evidence — I would strongly advise others to think twice before ordering.
I will not be shopping here again.
February 6, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Kimberley,
We’re truly sorry to read about your experience and completely understand how frustrating and upsetting this situation must be.
Please be assured that we have now forwarded your case, along with the details you’ve shared, to our dedicated team for further review. We appreciate you taking the time to provide evidence and explain what happened — this will be carefully looked into.
You can expect to receive an update via email as soon as possible once the team has completed their investigation.
Thank you for bringing this to our attention.
Kind Regards,
Team Kurt Geiger.
temperamental website. Gorgeous Shoes
The website is a little temperamental but the bargains are worth the frustration
February 24, 2026
Unprompted review
Reply from Shoeaholics.com
Hello there,
Thank you for your feedback! We’re glad to hear you’re enjoying the bargains, even if the website can be a little temperamental at times. We apologize for the inconvenience. We truly appreciate your patience and support, and we hope you continue to find pieces you love!
Kind regards,
Team Shoeaholics.
Reply from Shoeaholics.com
Hello Mary,
Thank you for your feedback! We’re delighted to hear that your order arrived promptly. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Shoeaholics.
Avoid
I ordered a pair of boots, but the wrong size was sent. I have emailed several times and have not received any response. There is no contact number available, which makes it extremely difficult to resolve this issue.
I paid for next-day delivery and would like a refund for that service, as well as a full refund without any return charges, since this was not my mistake.
Please advise on how this will be resolved. The lack of communication is very disappointing.
**Update 1/3/25 still no response after automated email??? ***
February 11, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Bianca,
We are sorry to hear about this. We would like the opportunity to look into this matter further for you. Please share the requested details so that a member of our team can reach out to you via email for further advice.
Kind regards,
Team Shoeaholics.
Amazing customer service, quick delivery
This is a great company, brilliant prices and so much to choose from
January 23, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Yvonne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoy our selection and find our prices brilliant. Your support means a lot to us, and we hope you continue to enjoy shopping with us!
Kind regards,
Team Shoeaholics.
Just love everything I have purchased…
Just love everything I have purchased so much prices are so good and having the option to pay with Klarna is even better
February 2, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Donna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your purchases and enjoy the value we offer. It’s great to know that having the option to pay with Klarna makes shopping even easier for you. We truly appreciate your support!
Kind regards,
Team Shoeaholics.
Excellent experience
From start to delivery I was kept informed. Would highly recommend the products, love them, made more pleasant by good communication throughout
January 15, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Deborah,
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the products and that clear communication made your experience even more pleasant. Your recommendation means a lot to us, and we truly appreciate your support!
Kind regards,
Team Shoeaholics.
Great company and especially when there…
Great company and especially when there is a sale on, my go to place for quality at a great price.
January 22, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Customerkim sheppard,
Thank you so much for your wonderful review! We’re delighted to be your go-to for quality and great value — especially during sale season 😊
We truly appreciate your support and can’t wait to welcome you back for your next find!
Team Shoeaholics
all excellent
all excellent, great deals , fast delivery, brilliant company
February 15, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Jane,
Thank you so much for your amazing feedback! We’re thrilled to hear you’re happy with the great deals, fast delivery, and overall experience.
Your support means a lot to us — we look forward to welcoming you back again soon!
Team Shoeaholics
Fast delivery and sent well packaged
Fast delivery and sent well packaged. Hat is stunning and first time I wore it was commented on. The trainers are perfect and one pair is a replacement I love them that much.
January 23, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Sharon,
Thank you for the wonderful review!
We’re so pleased to hear your order arrived quickly and beautifully packaged. It’s great to know the hat made such an impression and that you love the trainers so much you came back for another pair! We truly appreciate your support and hope you continue to enjoy your Kurt Geiger pieces.
Team Shoeaholics
Couldn’t fault them
Couldn’t fault them. Ordered Wednesday 4/2; arrived Friday 6/2 exactly as described. For great, service great. Was worried because I read reviews after my order but thankfully all good.
February 8, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Helen
Thank you so much for your wonderful feedback!
We’re thrilled to hear that everything went smoothly with your order and that you’re happy with both the service and the product. We truly appreciate your trust and support, especially after reading reviews. It means a lot to us that you had a great experience! We look forward to serving you again soon.
Thanks again,
Team Shoeaholics
Can never shop with shoeaholics anymore
I ordered for 4 items worth £212 on 26/11/2025. I received text message from EVRI on the 30/11/25 that my parcel will be delivered that day btw 18:30 -19:30. I waited for my doorbell to ring until 20:00hours, no one rang the bell or knock my door. When I was going through my mails the following day at work, i saw EVRI's email at 20:26 on 30/12/25 that my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door. I requested for support to investigate where my order was with clear pictures that shows MATALAN packaging instead of SHOEAHOLICS. I checked with neighbors and everywhere around for the delivery but all to no avail. To my disappointment, Shoeaholics staff only responded stating "they can choose to deliver anywhere since I did not give any delivery instruction so they cannot help me". That was how I lost £212 to Shoeaholics and EVRI. They are so heartless! I'm still yet to recover from the shock and pain and flashbacks caused by them. it's unbelievable! I trust them so much but not anymore!
November 30, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Lynda, thank you for leaving this review. We are truly sorry to hear about your experience. Please know that we've shared the details with the appropriate team, and they should be in touch with you via email soon.
Kind regards,
Team Shoeaholics.
Great selection at discounted prices
Great selection at discounted prices, will definitely use this company again
January 2, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Julie,
Thank you so much for your kind feedback! We’re delighted to hear you enjoyed our selection and found great value in our discounted prices. We look forward to welcoming you back again soon 😊
Regards,
Team Shoeaholics.
Avoid at all costs
Avoid at all costs. Shop elsewhere.
17 days since my first review and no contact from customer services.
Months since I ordered the £70 and nothing arrived. Apparently it was my fault. Avoid totally, I feel like I’ve been scammed and gas lighted with ‘customer services will get in touch’
December 2, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Ted,
We’re very sorry to hear about your experience and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Hassle free from point of ordering to…
Hassle free from point of ordering to delivery - great service.
January 17, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Clare,
Thank you for your wonderful review! We’re so pleased to hear everything was hassle free from ordering through to delivery. Providing great service is always our goal, and it’s lovely to know we met your expectations.
Regards,
Team Shoeaholics
I would definitely recommend…
I would definitely recommend shoeaholics to anyone. I have purchased a number of shoe's & boots from here & the delivery is always good (well packaged & on time) & Always have the best price compared to other sites.
January 1, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Susan,
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your purchases, our delivery service, and our prices. Your recommendation means a lot to us, and we truly appreciate your continued support.
Regards,
Team Shoeaholics
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.