I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
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Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
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Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saved £126, very happy!
Was a little skeptical about ordering after reading the negative reviews but happy to say I cannot fault them. Placed my order on Saturday the 20th & it was delivered today (Tuesday 24th).
The bags are gorgeous & I saved an extra 20% on top of the sale price so I got 2 bags for £102 saving £126! Very pleased
September 24, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Alison, thank you so much for taking the time to share your experience! We're absolutely thrilled to hear that your order arrived quickly and that you’re loving your gorgeous new bags and what a fantastic saving too! 🎉
We understand your initial hesitation, so it means a lot that you gave us a chance. Your kind words and trust truly make a difference. Enjoy your beautiful bags, and we hope to welcome you back again soon! Regards, Team Shoeaholics.
Do not order from here
One star is too much. Worst service I have ever received. I placed my order two weeks ago today, it has still not been dispatched. I have over 15 emails in which I have been pursuing my order, asking for updates or requesting them to cancel my order (I’ve asked multiple times) and every single time they evade my question and assure me I will receive an update. On the 6th September I was told I’d receive tracking details within 24-48 hours, I still haven’t. I have explained that this is a birthday gift and literally begged for my order to be cancelled so I can make the purchase elsewhere, they refuse.
Yesterday I was told my order had been sourced and packed and was waiting for FedEx, this was also a lie as when I then pursued an update today I was informed that they were waiting to hear from the store and that I’d receive an update within 24-48 hours.
Honestly, so stressful and completely atrocious service. No phone number to call and I have asked multiple times to speak to a member of management, they don’t even acknowledge it, they just ignore the question.
September 17, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Jade, thank you for taking the time to leave us a review, even though we are truly sorry it's under such circumstances. I sincerely apologize for the delay and inconvenience caused, and I can understand how disappointing this has been, especially with your order meant as a birthday gift.
Please know that our customer service team has just emailed you and is working hard to resolve this, and we appreciate your patience while we do so. We truly value your feedback and thank you for bringing this to our attention. Regards, Team Shoeaholics.
Reply from Shoeaholics.com
Hi Diane, Thank you so much for your lovely review. We’re so glad you found the perfect pair at a great price. Enjoy your new shoes, we hope they make every step feel fabulous! Regards, Team Shoeaholics.
It was a previous order.as a result I…
It was a previous order.as a result I do not order as often with shoeaholics.As you were not interested 😒 in rectifying the situation.And why would you you are only interested in sales not customer satisfaction!!!
September 8, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Pauline,
Thank you for your feedback, and we're truly sorry to hear about your experience.
Upon reviewing your ticket, we’d like to clarify that once an order is placed, we’re unable to make changes or cancellations due to the speed at which our warehouse processes orders. That said, we did raise a cancellation request on your behalf, clearly noting that it was not guaranteed. We also offered a free return option, but we understand you chose to pay for the return.
Your return has since been received, and a full refund has been processed. We’ve done our best to assist at every step, and if you still need support, our Customer Service team is here to help.
Regards,
Team Shoeaholics.
Great boots
Great boots. Great price. Arrived within allotted time! Deffo buy from these guys again!
September 6, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Jo, Great boots, great price, we love to hear it! Thanks for the kind words and for choosing us. We’ll be ready whenever you’re back for your next find! Regards Team Shoeaholics.
Carvela boots
Purchased a pair of Carvela boots a few days ago and they arrived today. I bought them for way less than the full retail price and they exceeded my expectations. They are in perfect condition and arrived in the Carvela box with neatly wrapped tissue paper. Delivery was completed 3 days after purchase and delivery was free with my order. Will be using Shoeaholics again.
September 5, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Kitty, thank you for your kind words! We’re glad that your Carvela boots arrived promptly and in perfect condition. Scoring a great bargain and enjoying a smooth delivery experience is what we aim for. We truly appreciate your support. Regards, Team Shoeaholics.
Great product and ordered was delivered…
Great product and ordered was delivered promptly. Only fault I can find is the shoe is quite narrow, therefore it can be uncomfortable to wear if you have wide feet.
September 1, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Steph,
Thank you so much for your kind review!
I am glad to hear that your order arrived promptly and that you're happy with the product overall. We appreciate your feedback on the fit, it’s helpful for customers with wider feet and will be taken into consideration.
Thanks again for shopping with us, and we hope to welcome you back soon!
Regards,
Team Shoaholics.
Do Not Purchase From Shoeaholics
If there were stars with a minus on them I would click on the lowest rating. Since 14 August I have been attempting to resolve an issue of a non delivered parcel. The Customer Service Support is shameful, despicable, embarrassing and after some 35 emails back and forth - one of which instructed me to ask neighbours is they had the parcel - I solved the issue myself - all along on their very own web site in plain sight in black and white text it stated the parcel cud not be delivered and was summarily returned to sender - the CSteam never even investigated or they would have seen this on their own web site. I have written up 8xA4 sheets in an affort to investigate the issue and not one apology has ever been forthcoming- DO NOT USE SHOEAHOLICS - I am awaiting recompense/compensation for all they’ve put me thru so watch this space
August 31, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Janice, Thank you for taking the time to share your experience. we're truly sorry for the inconvenience you've faced. We understand how challenging it must have been to manage this situation on your own, especially after making multiple attempts to reach out. Your feedback is very important to us, and we take it seriously. Please share the requested details so we can look into this further and ensure a member of our team reaches out to you via email shortly. Regards, Team Shoeaholics.
Reply from Shoeaholics.com
Hi Fiona, really appreciate your kind words! It’s great to hear you’re pleased with everything. We love making our customers happy, and your review made our day! Regards, Team Shoeaholics.
I must have got lucky judging by these…
I must have got lucky judging by these terrifying reviews. Just received my trainers 2 days after purchase. Exactly as pictured, in a beautiful box and early! The trainers are Stunning & I'd most definitely shop again 🥰 Perfect experience
August 23, 2025
Unprompted review
Reply from Shoeaholics.com
HI RiRi, Thank you so much for your wonderful review! We're absolutely thrilled to hear that your trainers arrived quickly, beautifully packaged, and exactly as pictured. It’s fantastic to know they exceeded your expectations. Stunning is exactly what we aim for!
We understand that reviews can sometimes be worrying, so we're especially grateful you gave us a chance. Your perfect experience means the world to us, and we can't wait to welcome you back for your next order 🥰 Regards, Team Shoeholics
Do not order from Shoeaholics
Even one star is to much. I ordered a pair of trainers in May . I got a message from Evri saying they had been delivered and signed for at 10.30 at night. They had delivered to somewhere else not on my new estate. I have emailed Shoeaholics and Evri they still won’t except that I have not got them. I have sent them pictures of my front door and I must of spoken to 20 people they keep shutting the case and won’t refund money or deliver the trainers to me. Absolutely disgusting behaviour from Shoeaholics but also Evri.
May 30, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Ennesia,
Thank you for your review and we're really sorry to hear about your experience. I can confirm we've received your email and our team is currently looking into this. We'll be in touch with you very soon. Thank you for your patience.
Team Shoeaholics
Reply from Shoeaholics.com
Hello there, thank you for leaving this review. We truly appreciate you reaching out to share your thoughts about the experience. Kind regards, Team Shoeaholics
Reply from Shoeaholics.com
Hello there, Thanks for the lovely feedback, and we're thrilled the delivery was super speedy too. Kind regards, Team Shoeaholics
Missing item and customer service is…
Missing item and customer service is slow not reliable and definitely not knowledgeable. No idea where is my order although I paid for next day delivery
July 30, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Sue,
Thank you for leaving us a review. I'm sorry to hear about your experience. I have requested further information from you so I can assist you further.
We look forward to hearing from you
Team Shoeaholics
Incorrect size sent
Incorrect size sent, paid delivery and now they want photographic proof that they are the incorrect size, even though they are going to be returned and I will have to pay for that!
July 11, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Suzanne, thank you for your review. We're sorry to hear about the experience with your order, and we appreciate you bringing it to our attention.
Asking for photographic proof helps our team investigate the issue further and ensure it doesn’t happen again. Please be assured that if an incorrect item was sent, we will absolutely look into returning your order for free. I have requested further information to look into this for you.
Team Shoeaholics
Perfect order
Perfect order. On time product packaged well and delivered on time.
July 9, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Debbie,
Thank you so much for your amazing review! We're thrilled to hear your order arrived on time and in perfect condition. We hope you love your purchase and look forward to seeing you again soon!
Team Shoeaholics
Missing order-refund refused.
I ordered a bag, card holder & trainers. The parcel was delivered today without the trainers. Customer Service have told me that they have checked the order & as the packaging was not damaged there is nothing they can do - no trainers, no refund! I sent photos of the packaging & the two items received. There is no way that a pair of size 6 trainers would have fitted in as well!
Added 13/7/2025
Company refused to refund monies for trainers never received & insist that they were in the parcel with the other items. The conclusion from that is that they are accusing me of fraud. I will never order from them again & will be returning the two items received.
As you can see by the picture beside my name there is no room in packaging for a pair of trainers - usually despatched in a shoe box.
July 9, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Judith,
Thank you for taking the time to review us. I am sorry to know about your experience. We have raised this with the concerned team, and we will be in touch via email to advise further.
Team Shoeaholics
I received an empty box!!
I received an empty box!!! I paid for next day delivery and in fact received no shoes and empty box, customer service assured me that they sent it and shoes was in box🤦♀️🤦♀️🤦♀️
July 8, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Elite, we're so sorry to hear about this. This is not the experience we want for our customers. Please share the requested details so that a member of our team can reach out to you via email. Kind regards, Team Shoeaholics.
Total rubbish
Total rubbish, the handbag I bought for my partners birthday looked nothing like the picture on site. They also charged me £1.95 to return it avoid.
June 30, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Brendan, we are sorry to hear about this. Please respond to the requested information for us to review this further. Kind regards, Team Shoeaholics
I wore the slides once and the parts…
I wore the slides once and the parts were pulling off from the sole of the slides.
June 23, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Damilola, we are sorry to hear about this. Please respond to the requested information for us to review this further. Kind regards, Team Shoeaholics.
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