Shopdirect Reviews 

Bad customer service, calls getting cut off by advisors, never return calls and emails, ricidulous rule about allocating payments to particular items otherwise ridiculous interest gets added. Phone to make arrangements and they don't stick to them, not the slightest but interested in helping customers, even when having difficulties, a credit limit is given to which you can't go over, but they will slap interest on and allow your limit to be breached, extremely unhappy with this company.

On the whole, my experience has been very good. However, the Customer Service side of the operation is no longer fit for purpose. The 'advisors' are often incoherent and unable in the main to handle enquiries competently. Calls are cut off or a promise to call back with a resolution doesn't materialise. When will organisations realise that frontline services can make or break their reputation. Pay peanuts and see what you get.

Very bad experience with very.com and Shop Direct.. their customer service is very rude and arrogant. Their complaints department are so unprofessional and biased.
They withdrew my credit facility and closed it after weeks with no clear reason!!. They damaged my credit history very badly. I complained and they said they will solve it within 5 working days but the decision after 2 months (!!) was stupidly stating that they just have the right to do so and defended their staff again!! The final insult was to offer me £15 as compensation!!! Never seen such desperate people in my life!!!

Those guys are useless!!! And a complete ripp off!!!! I had insured my phone with very.co.uk
Send my phone for back panel repair...had it returned with no charge plug so couldn't be used or charged. Then I asked to be repaired properly so send it back..they messed about for 3 months then returned me it with broken back panel and without the part that's essential (change plug) plus the cheeky buggers had me to pay 40£ first time and then asked me for 65£ even tho was their fault they didn't fit that part ima first place. Then they asked me to pay 10£ to be send...when I received it back panel was BROKEN!!! Can't get my head around it .. how is that possible!?!?

If you could summarize stubbornness and incompetence in one brand: Shop Direct

Unfortunately I had to deal with these clowns in a instance where they failed to send me a reminder and my account was less than a week in arrears. I am like a "Lannister" and I always pay my debts in time.

Upon receiving a reminder that I missed a payment I went online straight away and paid the "huge" debt of less than £9.00!

I didn't think anything out of it until the next month, when I found out that my credit score dropped over 30 points because SHOP DIRECT had reported me.

I contacted Shop Direct and politely asked for them to rectify this information as the only reason I had not paid is that I have not received any message / reminder of this payment.

I had pointed out that on the previous months, I had received a text message two or three days before the payment was due.

None of the robotic unsympathetic agents who dealt with my complaint could be bothered to act and solve this simple issue. They kept putting the blame on me claiming that since I received a statement on the 27/12 I should have reminded myself that my payment was due on the 14/01.

They then suggested me to complain to the Financial Ombudsman.
I will indeed go to the Ombudsman as they have not followed the FCA guidelines:

“Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale."

I will update this review once I get the ombudsman answer on this case.

I bought a phone + insurance from very.co.uk. My phone was accident damaged. I claimed this to SDFC. When courier collected my phone I could not imagine that the situation would be so bad. I am trying to get back my phone for already 3 weeks from the insurer ( shop direct finance company ltd). They are all the time come up with a variety of reasons why I can not even get a phone. The latest version is that they have delivered, but they don't know to whom they delivered.
It is something incomprehensible how it can work. They lost or stolen my phone and no one is guilty.
Very unprofessional employees and company.

Experience Company?
Suggest with regards to other persons reviews, this company needs to be seriously investigated.
Hard to track the correct departments to explain.
Posted mail no reply and this company it seems takes data protection not that serious.

This company should investigated for its trading legality. I am shocked that this company is allowed to trade due to the tens if not hundreds of thousands of complaints and issues connected with this company. I have had customer service agents put incorrect dates on accounts to intentionally do harm to my credit rating and have issued charges relating to in correct agreements, this is due to complaints raised about individuals in the company's such as Very.co.uk. I will be avoiding these associated company's at all costs. It is not ethical or in my eyes legal, the running of these company's and feel disgusted that these company's are viewed so badly but are still allowed to trade!!

Unacceptable customer service,promises broken,damaging my credit file when I don't owe any money, account b cleared over one month ago, no call backs from people.

Totally unprofessional company, beggars belief how they keep customers

Do not use this company sent my phone for repair no volume and then received bill for damaged screen appalling customer service

Ordered a phone in February of this year, became faulty sent it back was repaired by Sony, weeks after the phone just stopped working wouldn’t even switch on, sent it back yet again, I didn’t want a second repair I wanted the money credited back in my account I must of rang 30 times saying the same thing, still sent it to Sony, had a letter through this morning billing me for repairs, do not order from this company very bad customer service, 1 star is far too good.

i sent my phone in for repair on the battery. i'm now being told the screen is broke and after sending photos back and forth. i can cleanly see they have lifted the screen and they want £166 to fix it and they have not mentioned the original problem with the battery. i'm lost for words in what to do. they now have my phone for ransom with extra damage. fix it for £166 (the screen) or return it for £10 with extra damage. arrrghh i wish i had never used this company. i'm so stressed out.

It's a shame I have to give them 1 star. This company is the most unprofessional one line company. My brother in law has been dealing with them as he purchased the product and they would not talk to me. He wouldn't use this company and listening to the problems he has had on the phone with the company they should be closed down. They ordered a bedside cupboard and shelves for my 2 sons for there Birthday After i assembled the complete unit the top shelf had the grooves cut the wrong way. He called Shop Direct and they said I had assembled incorrectly. After weeks of calls and photos to the company they told me to take down and re-pack. They wouldnt send out just the one top shelf. After more calls we gave up. As I customer they do not I have the interests of the customer a in mind. Once they have your money if there is a fault...good luck because like me you will have to make do. Hand on heart please do not use this cowboy company.

Absolutely appalling customer service. Requested to close this account on numerous occasions back in sept/oct 2016 only to find over 6 months later this account is still open!! Phone calls = waste of time, emails = waste of time, facebook and twitter, again a waste of time. Are these people completely thick??? Close the bloody account!

Do not order from shop direct, I ordered the Mickey air freshener and some refills at $22, that was November 11 2016. It is now January 11, 2 months later and still nothing. I've tried emailing them several times but you got it no response TOTAL SCAM!!!!!

I ordered 2 multi piece Disney paintings at the end of November 2016 & was told it would take 14-24 days to receive painting... These were to be a Christmas gift & still as January 9 , 2017 , no painting... Credit card was charged ... I've written numerous times to customer service, but NO response... I'm very disappointed & am planning on doing a charge back to the credit card company .. very upset

Sadly i have ro give them 1 star they deserve 0 Tried to place an order through Very.com for a take three finance to have the order declined despite being well under my credit line! I have never defaulted payments with them before so I don't understand why they have done this. I phoned up to complain just to be fed some BS about internal security and they couldn't go into details so I had the obnoxious woman cancel all my shop direct accounts. Do yourselves a favour and AVOID THEM AT ALL COSTS of your need to spread the cost put it on a credit card and pay it off within the interest free period.

Sub contract repairs to ecomaster who are Cowboys! I will be taking this further since there is a wide range of evidence I am not the only one who has suffered at the hands of ecomaster!
The doors of my cabinets would not close (from new) and they blamed moisture content in my home - blaming me when in fact I don't even have a tumble dryer let alone moisture content! What is more is the Cowboys did a shoddy repair and pretended it was a manufacturing problem before reporting the opposite to very - disgusted!

On 6/1/15 I purchased a 5 door wardrobe from woolworths.

Delivery took a month and a half; well beyond the date stated on the website. As I have since learnt that they sell products that are out of stock.

I paid £100 extra for furniture assembly. Which is not done on delivery but by a different company, the delivery company is also a seperate company (useful to note as you have to sometimes make 3 phone calls a day as the companies don't liase with each other).
So the man from ecomaster came to assemble the wardrobe after it finally arrived, took one look in the box and said its missing parts and apparently this happens all of the time. He would order new parts.

A month later they tell me that they ordered the parts two weeks after I requestef them, the parts were out of stock, now instead of Shopdirect automatically reordering the parts when they come in stock YOU have to keep phoning up to order parts!

Ecomaster phoned me to say they had the parts, took a day of work, that was a lie; they didn't. The bloke came round unpacked the wardrobe for the fun of it and left it up against my wall, pretty dangerous can no longer have my goddaughter around because of it!

Phoned up ecomaster to complain they called me a liar, shopdirect laughed at me and one person kissed her teeth at me.
Got an email last week saying the parts were impossible to get. The email had no contact details. Customer service hung up on me three times. 4 call backs so far missed. A week later no refund arranged. ArrowXL won't collect the item as its unpacked, shopdirect went repackage it and shopdirect won't give me my money back. My online product review has been deleted and I have been blocked on Twitter and facebook.

Next week is the three month anniversary of the worst purchase of my life and they still have my money.

There's a reason woolworths went bust. Keep it off the high street!

Hope they enjoy the trading standards investigation.

Posted a letter 1st class with a complaint about there company isme and there has been no response! Two weeks later no response! Not happy 500 laptop not working!!