Shopdirect Reviews 

Extremely concerned the fact that at both agent level and senior customer service manager level, they are not clued up on General Data Protection Regulations, nor do they have a procedure for subject access requests.
How are they controlling my information and why am I going through this difficulty in order for me to access MY personal information - ICO are definitely going to get a complaint.

Appalling customer service received, would not recommend them to anyone and will be logging a complaint with trading standards and the ombudsman.

Littlewoods. This seems to be the only way to talk to a customer excellence person. So fingers crossed....Having had numerous attempts to rectify the mistake on my account, I am asking you for your intervention, on statement number 63 july2018 ,I purchased a lazy spa item number 6UH7Q4F I paid for the lazy spa as you can see from my statements, I've always paid more than the minimum required, on April 2019 statement I was charged again for the same lazy spa! I haven't had two lazy spas. This has made me I'll with worry and frustration because nobody was prepared to listen or help me sort this error out, in fact your staff were rude and uncaring. Please can you help me sort this mistake out. I am not sleeping at night, it is such a simple error that anybody can see if they would take the time to look.

I am waiting for a PPI refund which should have been sent within 14 days of the 20th March. I am now told that I should receive the check by the 27th May. What has gone from 14 days now looks like being 68 days. I have sent 8 emails since the 5th May to a guy by the name of Nick Mcbrien at Shop Direct and not one response. Absolutely disgusted with their customer service. Considering reporting them to the FCA

Shop direct sent me a ppi cheque for £3000 i paid it in and it has bounced because they have put the wrong account number on their printed cheques!! Now telling me up to 28 day wait for a replacment after waiting 30 days for the 1st cheque
Awful customer service don't make any effort seem to think that its ok for this to happen when it really isn't. I am now expected to wait 3 days for a phone call back from their finance team.

A fraudulent account was set up at a property I own by tenants. The surname was misspelled, but Shop direct still issued a credit account. I got the police involved but Shop direct were so unhelpful to them that they said shop direct were unwilling to give them the evidence/information they required to pursue a case. My Experian rating has been ruined and having read other members experiences here I feel I'm in for the long haul.

I haven't experienced rude staff, just a brick wall when it comes to trying to sort out the problem.

Edit: In the end the debt was written off as fraud by Shop direct, but it took four months and a further six months to correct my credit score.

I tried to make full payment online on the last day of a buy it now pay 12 months later, there website froze & wouldn’t collect the payment, I called the day after to pay it & was told I need to pay an extra £260, I tried to explain, they were rude and put the phone down on me twice, I’m heavily pregnant and can do without the stress, they have even added interest on this extra amount while they have been looking into the complaint I have made about it which has taken them 8 weeks because there is a back log of complaints (what a surprise) very poor customer service, they have now written there final response letter which came yesterday, it hasn’t addressed some of the issues I complained about, & today they were on the phone asking for payment, once I have taken this to the ombudsman I will be closing my account, conniving & scheming business!!!

Customer service should be better for such a big company , very poor

Back in November 2018, I ordered a bed frame and bedroom furniture set from very which never got delivered as it was not at the picking point on the day from the delivery company. After being told I would get a call back to rearrange I never received a call. After multiple calls to very, they eventually processed a refund for the items never delivered after me chasing and them not understanding why I’d like my money back. As we paid direct rather than through the credit account. I subsequently had to order items with another company.

Unfortunately for me, after the refund was processed, very then put my credit account into arrears to the amount of the refund for the items I never received and took an increased direct debit the following month.

After eventually getting through to an adviser that wanted to help jan 2019. I was told a cheque refund would be sent taking 14 working days, this was late and did not arrive in time before moving house. Again my credit account was put back into arrears ‘due to incorrect adjustments on the account’. I was then told they would process a refund into my account which never happened. And that the arrears has been taken off.

After chasing again and promised calls back, I had to go direct to my bank to have the direct debit refunded (over £300 is a lot of money to be out of pocket for months) I then got a call back and told that they had been unable to process a direct refund and that they needed to process a cheque. Of which I told them I’d gone direct to the back and that I needed them To make sure my direct debit amount was set correctly and not be defaulted into arrears again, of which I was assured would be correct on March’s 2019’s statement. This has still not been done and the account has been put back into arrears for the full amount of the incorrect amount taken back in December 2018.

So I called the complaints department to find my complaint had been closed even though the adviser was aware the only way to resolve the complaint was to make sure my direct debit amount was correct as I was already dissatisfied with the refund efforts. Been promised a call back.. again!

Through all of this I am heavily pregnant and the stress is highly unnecessary for something to be resolved so easily. I have never asked for compensation. My view is the lack of customer service and the accounts payable department need looking at closely and processes need to be improved.

The only thing I have asked was that this would have been resolved before my baby arrives which looks highly unlikely! Safe to say i will never use this company again.

Mother bought me a laptop and took out insurance. When I sent the laptop for repair they sent it back a week later with no note in the same condition. No note....my mother called to be told a bunch of excuses.

DONT insure your products with them and avoid little woods if you can

Sent back bike I got from shopdirect to be asked to transfer the payment for the bike to buy now pay later that's not right I sent back the bike and still waiting for update for complaint

If I could give Zero or negative stars I would.

This company and its underlings (Littlewoods) are a perfect example of how not to run a modern company.

3 washing machines delivered DESTROYED, no remorse from Littlewoods or their poorly run delivery company Arrow XL. I have been waiting 4weeks for a functional washing machine. Promised a new one but certain dates, no joy delivered a week later and broken upon arrival.

I have complained right up to Shop Direct level with no "Sorry" and a offensive offer on £15 for my "Inconvenience". I have spent over £40.00 in laundry costs to make sure my disabled partner get clean washing.

Littlewoods and Arrow XL all promise to check my item before it leaves their respective warehouses. All lies. Every washing machine looks like a sledgehammer has been put through it.

My latest Washing machine was promised as 24hr delivery.... I'm 5 days waiting.

Please if your reading this before deciding to become a shop direct/Littlewoods/very.co.uk or any of their poor brands.

STAY AWAY for your sanity.

I was told my account was cleared off with a final payment of £800. 2 call recordings with 2 different people saying yes tbis is cleared your account is closed. 2 weeks later I get another letter saying I owe £900! they operate under 2 different companies and don't explain to each other what has been paid. I went through the financial ombudsmen service and they said they don't have any records from shop direct of the phone calls. Been going on for a year and I've had to pay the final £900 today

Finance to get you in a mess! The products and services they offer are fine, the credit aspect is where the problem occurs. Remember the credit and the products are operated by two separate Shop Direct companies. If customers were the focus of Shop Direct, why does the online account not show you the balance outstanding, for example if I pay today what do I owe? It doesn't show you, the statements are confusing and erroneous. The customer services is generally poor, although has improved recently, they ignore questions they cannot answer and you must check everything including charges and interest as they do not get it right. The computer systems they use must be outdated, unless the errors are deliberate? Avoid these people, use a credit card instead and pay less direct with retailer, and understand what you have to pay and when!

I can honestly say they have been. Great with me. TV was damaged out the box, but I set it up before switching on. They did not have to give me a new one but they did. I spoke with a guy in South Africa called Neil. I even got £15 for my hassle. Thanks to Neil Smith a genuine guy, who was a great asset to very

They ruin your excellent credit rating! Be careful! They cancel your direct debit after 6 months without letting you know. I was a customer for many years, I didn’t use my account for a long while but assumed direct debit was still in place. I was horrified to find a late marker on my excellent credit file. When I contacted Very CEO they simply stated you didn’t setup a new direct debit. Apparently it’s in their terms and conditions and they do send out letters. I asked for copies of letters but they failed to send me copies.
See their response:
Dear Miss Abraham

We do not keep copies of the letters. These are sent automatically which has been documented on our records.

Yours sincerely

Gillian Wignall
Executive Complaint Handler

I am now going through a financial Ombudsman Service. HIGHLY UNPROFESSIONAL, UNETHICAL COMPANY

Where do I start with this company? Without doubt the worst company I've ever had dealings with. Customer service is a joke. Absolute contempt for customers, rude and incompetent staff. It is obviously a culture at Shop Direct because not all of their staff can be having a bad day every time you call. I won't bore you with my story but be warned, they think nothing of wrecking your credit rating and will do nothing to help if you have problems with products or their service

Fraudulent account set up in my name, being past from pillar to post. I have not spoken to any member of the Shop Direct team that knows how to deal with this situation. Terrible service, It seems to me they are so desperate for someone to pay they will not remove my details until they have found the real culprit. In the mean time my credit rating is in the firing line.

I ordered a Silentnight mattress topper from this retailer. The topper had a very strong 'chemical like' odour, and a yellow stain on one side. It appeared 'grubby'. I ordered a replacement and returned the first one as faulty. However, the replacement, Hotel Collection, 4 cm plush mattress topper was even worse. It arrived in a transparent case, which, fortunately I did not unzip. The item was infested with bed bugs. I am absolutely horrified that this could happen. Apparently the item was 'probably' returned by a previous customer, and not checked thoroughly by the supplier! My home could quite easily have been infested with these disgusting bugs, and I will never shop with Very again. The topper has been removed from the Shop Direct websites now, along with my review for that item. Please be extremely wary of purchasing these items from this seller! Disgusting. Very's customer service response was pretty appalling too.

I worked at Shop Direct as a cleaner and I loved it.
I will never forget my time there.