Great product! Currently using a MAG2SIM in Cuba with no issue. Excellent support. I’ll highly recommend to friends and family
Company replied
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See what reviewers are saying
Ordered parts can be followed through your personal page on the SIMore site, the status changes from ordered to delivered, as soon as the part is posted. Tracking shows no info. Customer service does... See more
Company replied
DualSIM@home for 107,40€ with iphone 12Pro: 1st. parcel never arrived, for resend I have to pay 10€ extra, then 8 days later I have to drive to customs and pay additonal 20€ tax extra. Installation w... See more
Company replied
BEWARE, company located outside EU regulations, buyers are not safe. Bought an adapter which was stated is compatible with my phone. Technically its compatible, but physically doesnt fit at all becaus... See more
2.7
Poor
478 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great product
Great product! Currently using a MAG2SIM in Cuba with no issue. Excellent support. I’ll highly recommend to friends and family
January 29, 2026
Unprompted review
Reply from Simore
Dear Sir,
Thank you for taking the time to leave us a review.
We sincerely appreciate your feedback.
We’re delighted to hear that you’re happy using your MAG2SIM device with your iPhone.
Your satisfaction means a lot to us.
Best regards,
SIMore Team
Speed X-Four for iPhone is garbage
Speed X-Four never worked on my iPhone 6 plus, iPhone 13 and iPhone 15 plus. Once I insert any SIMs using the cable, my iPhones stopped working as a phone. No reception at all no matter what I do to solve the problem. Simore customer service only repeats the same reply, which never helps me get the cable work. Speed X-Four I bought turned out to be expensive garbage.
July 31, 2024
Unprompted review
Reply from Simore
Dear Sir,
We have requested your order details and name in order to assist you, but we have not received any response.
Unfortunately, without this information, we are unable to identify you as a customer or confirm where the device was purchased.
We would be pleased to investigate your case and provide you with a solution.
To do so, please kindly share your order number or purchase details.
Your satisfaction is important to us, and we look forward to resolving this matter once we can clearly identify your purchase.
Best regards,
SIMore Team
Received not compatible or not working item.
I ordered the Speed-XI-Four SIM adapter, but it turned out to be incompatible with — or simply not working on — my iPhone 13 Pro Max. The “Mobile Services” option does not appear after inserting the adapter into the SIM slot, as shown in the instructional video.
After multiple chats with Simore customer service and providing five different photos demonstrating that I followed all instructions correctly, they suggested I return the item to Switzerland at a shipping cost of $69 — which is more than I paid for the product. Naturally, I will not pay more for postage than the item itself. They then suggested I send the electronic item as standard letter mail, which constitutes postal fraud under U.S. law.
This violates U.S. consumer protection laws, specifically the Federal Trade Commission Act, which prohibits deceptive practices in commerce. Furthermore, misrepresenting package contents for shipping purposes violates U.S. Customs and Border Protection regulations and the Mail Fraud Statute (18 U.S.C. § 1341).
The merchant has refused to provide proper support or a shipping label to replace the non-functioning item, as required under U.S. law. I will dispute this transaction and report the company to U.S. Customs and Border Protection and the Federal Trade Commission.
Do not deal with them. They keep lying, saying that I claimed the device is working, while I clearly mentioned that it was my eSIM, not their device. I highly suggest avoiding this company.
March 19, 2025
Unprompted review
Reply from Simore
Dear Sir,
Please be assured that every device is carefully tested prior to shipment to ensure our customers receive a fully functional and working product.
On March 30th, you mentioned that you saw "SIM-4" displayed on your screen, which confirms that the device was properly recognized by your iPhone and functioning at that time.
For this reason, we are quite surprised to hear that the device is no longer working.
To proceed with a full verification, we kindly ask you to return the adapter to us for inspection.
We've provided a return autorisation number together with the return address.
Once received, our technical team will thoroughly check your device and get back to you as soon as possible with further information.
As already explained, we will cover the cost of shipping the replacement or repaired unit back to you.
We remain at your disposal for any other information.
Best regards, SIMore Team
Reply from Simore
Dear Sir,
We sincerely appreciate your feedback.
It's great to know that you're happy with your DualSIM@Home-3 device for iPhone.
Best regards,
SIMore Team
Parts received after 2 weeks
Ordered parts can be followed through your personal page on the SIMore site, the status changes from ordered to delivered, as soon as the part is posted. Tracking shows no info. Customer service does not respond on mail and is unreachable by phone. After posting a review in Trustpilot I was finally contacted by SIMore. Package has been on its way for 14 days, before arriving at my place, I first had to pay an additional 12 euros for customs, because Switzerland is outside EU. Part is working okay, but the customer contact and shipment speed is far below zero.
February 27, 2025
Unprompted review
Reply from Simore
Dear Sir,
We sincerely apologize for the inconvenience you are experiencing with tracking your order.
We are very surprised by your review knowing our customer service has replied to all your tracking request as fast as possible.
Find below your correspondance with our support:
(Client - 3 mars 2025 11:17:10) On February 27th I have ordered a cable, according to the status the order is complete. I have recieven ontving and also the tracking number shows no information. When can I expert my order?
(SIMore - 4 mars 2025 16:11:00) To answer your request, please find below your tracking information.
https://service.post.ch/ekp-web/ui/list/detail/AC8oBfwM-DvVQEyRREVmg6xNjKLiT3k1AzHjQD3GceItwJ_a06YJ0Q?lang=en
you will receive it to your address in the next following days.
We remain at your disposal for any other information
(SIMore - 4 mars 2025 17:45:05) We have just received your Trustpilot review.
Since your order has already been shipped, could you kindly update your feedback?
Your tracking details were emailed to you yesterday.
Also, please note that a "Complete" status in your account indicates that your item has been dispatched.
We remain at your disposal for any other information
(Client - 6 mars 2025 11:08:42) I will update the Trustpilot review once I have received my order and it is in good condition, package has not moved from Zurich since Tuesday and cannot be tracked in The Netherlands at this moment. Although you define an order as completed once shippped, I consider an order to be completed when the customer receives the package and is satisfied with the delivery. Let’s wait for that. Regards Barry
Nevertheless, we are pleased to hear that your DualSIM adapter is well working with your iPhone 13 and that you are satisfied with your product
Best regards,
SImore team
Governments are Banning SIMore products & Simore is doing Noting
Its with reference to SIMore comment, on Jan 9, 2025, that if Governement has banned 3G devices like SIMore, then what can we do ?
So Just few questions:
1: Did you come to know , after I have informed you about the ban on 3G devices from Governments ?
2: If U knew it earlier, why you did not tell customers before, I cannot find any such warning on your website ?
3: And are you sure , device is not working because of 3G ban in Australia ? or U just believed my analysis ?
4: If it's really because of 3G ban , what are you doing now ? are you upgrading network & product ? or just waiting for SIMore to die down internationally being a legacy product ?
5: Have you put any warning on your website, that customer's from 3G ban areas like Australia etc should not buy this product ?
6: It should be product owner's resposibility to upgrade product with changes, else atleast warn users that owner will not upgrade product in future.
January 27, 2025
Unprompted review
Reply from Simore
Dear Sir,
First and foremost, we want to correct any misinformation: SIMore products are NOT banned by any government.
The issue you are experiencing is directly related to the phased shutdown of 3G networks in Australia, a transition that affects all 3G-reliant devices, including but not limited to our products.
We deeply regret any inconvenience this has caused and understand how frustrating this can be.
As telecommunication networks in several countries—including Australia, Singapore, and Japan—are being upgraded to 4G and 5G, the discontinuation of 3G services is beyond our control.
All our products come with clear technical specifications, including details on network bands and frequency requirements. This information is displayed on our website so customers can make informed decisions about compatibility based on their region’s infrastructure.
While we are not responsible for changes in telecommunication regulations or the shutdown of legacy networks by service providers, we are committed to helping our customers navigate these challenges. If you have any further questions, we would be happy to guide you.
Thank you for your understanding.
Best regards,
SIMore Team
Please don't buy the Speed ZX-Four Nano…
Please don't buy the Speed ZX-Four Nano SIM.
The product are connected via
FPC (flexible printed circuit, the white color part) which are easily damaged once you fold the cable.
Please everyone aware that, if you phone is not taken out. then it maybe a good choice.
The staff never warn me about this and offer a 10 dollars discount to repurchase again. It should be 10 dollars price to get a new one instead.
Now I am going to learn how to solder to broken part of the cable so as to save money
November 22, 2023
Unprompted review
Reply from Simore
Dear Sir,
We’re sorry to hear about the issue you’ve experienced with the adapter after two years of use.
While we strive to design our products for durability, flexible printed circuits (FPCs) require careful handling.
However, we’re pleased that the adapter has served you well over the past two years.
Our team’s offer of a discount for a replacement aims to provide a cost-effective solution for customers with out-of-warranty products.
We regret that your experience hasn’t been entirely positive and appreciate the opportunity to address your concerns.
Your satisfaction remains important to us, and we are here to help.
Best regards, SIMore Team
Good for frequent traveller but the app…
Good for frequent traveller but the app simhome doesnot work on android. it keeps on closing and the user have to open it see if he has missed a call or received a sms.
As per reply I have checked the app version and OS version, they both are fully updated. but still closing after some time.
Update:
App is still not running in background. I have tried on another Android phone but it closes automatically after sometime.
October 9, 2024
Unprompted review
Reply from Simore
Dear Sir,
Please make sure you use the latest App version of SIMHome for Android that has just been released.
Best regards, SIMore team
Dear sir,
Why don't you simply contact our support on your account.
make sure your device firmware is updated.
Best regards, SIMore team
never seen worse support
never seen worse support. never buying here again.
September 30, 2024
Unprompted review
Reply from Simore
Dear Sir,
We are sorry that you are not satisfy by our support.
Best regards, SIMore Team
Your best Mobile Travel Companion
The MAG2SIM enhances your iPhone's capabilities, transforming it into a dual-SIM smartphone with 4G internet access. If you're a frequent traveler or need the flexibility of using two SIM cards, this device could be a valuable addition to your tech travel arsenal!
MAG2SIM securely attaches to your IPHONE via magsafe. And connects reliably via Bluetooth 4.1. You only need to download the SIMPlus app on the AppStore.
July 15, 2024
Unprompted review
Reply from Simore
Dear Sir
Thank you very much for your review.
We are pleased to hear that you are satisfied with your MAG2SIM device.
Best regards, SIMore Team
SWISS MASTERPIECE.
It was great because of the device ( four Sim adapter) which can be easily placed in the mobile handset and it works flawlessly.
July 3, 2024
Unprompted review
Reply from Simore
Dear Sir
Thank you very much for your review.
We are happy to hear that you are satisfied with your Four SIM adapter.
Best regards, SIMore Team
I am using simore e-clip with my…
I am using simore e-clip with my iPhone. Only calls and messages work. 4g internet is not working at all.
Also your support is not replying to my emails.
Ticket is on hold
May 14, 2024
Unprompted review
Reply from Simore
Dear Sir,
We are sorry about your review.
Before writing a review, please contact our support through your account that will be please to help you.
Best regards SIMore team
Still didn't get my order.
Still didn't get my order from November. 4 months later, today is March.
As the delivery didn't work a first time, they want me now to send a letter with my informations and 10€.
What is that for a service? Why all this discussion?
I'm asking now for a refund. Let see what I have to do again for this...
March 4, 2024
Unprompted review
Reply from Simore
Dear Sir,
We are really surprised are sorry to receive your review.
As already discussed with our team, your order has been shipped out on November 27th and you received your tracking information by email same day.
Your tracking shows that Deutchpost postman tried to deliver your package at your address but no-one was there and he couldn't get your signature at reception.
Then the postman left a notice in your letter box to inform you to pick up the package at the station directly.
The problem is that your never picked up your package and after 21 days passed it has been return back to us.
Note that the return back to us is not free of charge and has a cost.
The 10€ re-expedition fees we ask is to cover the return shipping costs as well as the costs of collecting, unpacking, manually control the device, repacking and the second shipment fees of the items.
Thanks for your understanding
Best regards, SIMore Team
Simore Team
Simore Team, i have brought dual sim adapter zx twin nano sim for Redmi note 10. But, when I insert inside my sim card (slot in left side of mobile) the strip get folded since I don't have top sim slot and the dual sim adapter is design for top sim slot. I use it for a year but later it stop detecting sim. Might be due to folding of strip. Hence, this time I order another dual sim adapter x-twin nano sim for Redmi note 10. Hope this time I will not be disappointed by bending of the strip.
March 2, 2024
Unprompted review
Works perfectly
I bought the dual sim adapter for my iphone 11, and it works perfectly well. My only complaint is that I can’t activate both sims simultaneously, I can only activate one sim at a time.
November 21, 2022
Unprompted review
Reply from Simore
Dear Madam, Sir
Thank you very much for your review.
We are happy to hear that you are satisfied with your SIMore adapter and our customer service.
Note that if you need all SIM to be active at the same time, we would recommend our Active adapter.
Best regards, SIMore Team
I just bought a simore e clips and my…
I just bought a simore e clips and my problem is i cant run ussd codes. And also the network often slow. Is that how it is or i need some settings done?.
August 20, 2023
Unprompted review
Reply from Simore
Dear Sir,
For any technical question about your device, please directly contact our customer's support by opening a ticket through your account on our site or by phone to +41 79 582 60 62.
Our team will answer all your requests shortly.
Best regards, SIMore Team
I recently had a connection issue with…
I recently had a connection issue with my SIMORE E-Clips Triple SIM Adapter + WI-FI Router. All of a sudden it stopped receiving phone calls and messages on one of my numbers. I called customer service. They promptly answered and diagnosed my issue over the phone. They quickly and efficiently solved my issue over the phone. They provided me excellent customer service. One more happy customer.
August 14, 2023
Unprompted review
Reply from Simore
Dear Sir,
Thank you very much for your review.
We are happy to hear that you are satisfied with your SIMore E-Clips Adapter and our customer service.
Best regards, SIMore Team
Hello,
Hello,
it work's very good but it cant do calls and internet data in the same SIM so would you please help,
and I tried to reset the device according to the guidelines and it doesn't work.
May 7, 2023
Unprompted review
Reply from Simore
Dear Sir,
We are sorry that you are facing an issue.
We invite you to contact our support by email or by phone to +41 79 582 60 62 to help you to set up your device.
Best regards SIMore Team
I bought this device eclip box to use…
I bought this device eclip box to use for android phone, connection is ok but it support only 3g service, why so that. Secondly, simplus app is not available on playstore. Only old 2019 version apk file is available on net.
Kindly update it and make sure to be available on play store for android devices.
June 10, 2023
Unprompted review
Reply from Simore
Dear Sir,
Our new SIMPlus App update for Apple has just been released and the App for Android is now available.
We invite you to download the new App version on Google PayStore.
Thanks
Ordered a dual sim
Ordered a dual sim, supposedly shipped from Switzerland but actually shipped from China. Supposed to arrive in 15 days maximum arrived in over 35 days and I was already out of the country. Customer service of course was no help at all, and totally unaccommodating. Best to avoid if possible.
I read your reply.the dual sim as it did not arrive on time in the 15 days you promised. It took 35 seems you often have this problem It was not held up in customs at all according to post Israel it was held up on your end. I asked to return it unopened as I could not use it. You refused !! Instead of trying to satisfy the customer you are arguing and being inconsiderate. I will chalk this up as a learning experience. Next time I will read the reviews carefully first!!!
January 2, 2023
Unprompted review
Reply from Simore
Dear Sir,
We are based in Switzerland and we confirm you that all orders are shipped from Switzerland. Please double check your shipping label to find that it has been shipped from Switzerland. Concerning delivery time, you shipment has been hold by customs in Israel for two weeks. Reason why you had a delay with your delivery. We are really sorry for that, but thanks to understand that we can not be responsible for customs procedure delay in Israel. Best regards SIMore Team
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