Simplydoorhandles Reviews 

Fantastic customer service - would highly recommend and will purchase from them again! Bought 2 lots of exterior door furnishings from here, husband turned up not realising it was online / trade but staff were extremely helpful and served him, discussing required products and taking time to talk through items required. The day before our doors were fitted we realised the door knobs were too wide, and travelled back with items in original packaging hoping they could help us. The lady who I spoke to was extremely helpful, no quibble regarding exchanging anything, a refund or credit note was offered but as we needed new handle the lady took time to check what was a suitable alternative and what was in stick.
Brilliant service, would recommend everyone to try them rather than going straight to the gigger named stores. Thanks again, you were super helpful!

Ordered multiple cupboard door handles. Paper work says correct size but completely wrong size delivered. No response to emails.

As others have said would give 0 stars if possible.

If I could give minus stars I would. poor quality door handles, terrible customer service. tried to get away with not refunding me my delivery cost initially (as other people have written in their reviews) I managed to get them to send that. then they refused to refund my return postage when there was clearly issues with their product! Scammers, I shouldn’t have given them the benefit of the doubt. SHOP AT YOUR OWN RISK!! However they want to spin their response there were inconsistencies in the product and it want as advertise, BUYER BE WARNED don’t be left with regrets like me and many others who didn’t take bad reviews to heart.

"Nickel" door handles peeling off. Never seen this before. Reply from customer service: "we don't guarantee the finish of any handles".

Poor quality product. Bad customer service.
After only 2 years of fair use and gentle clean, the handles we bought from Simply Door Handles started peeling off.
When contacted, customer service doesn't mind selling poor quality products.
Avoid!

The problem with this company seems to be returns/refunds. I sent back my order as it was not suitable. It was, thankfully, returned by recorded delivery. It took me over a month, many emails and threats of legal action before I was refunded. Excuses included Covid 19, could not find the returned goods and then finally finding the goods back on the sale counter!
It may be ok to use this company but only if you are positive you will not need to return anything.

The hardware that was delivered was excellent, however there were several items missing, not of great value, hinges and latches, but all the same I like things to match I contacted the company, they replied and said they were waiting for their warehouse to get back to them. In the end I had to purchase missing items from another source. would not bother using this company again.

I ordered online the hardware came two days later in perfect condition I needed some advise and found the staff very knowledgeable and helpful will definitely recommend and use again.

Order took longer than expected to arrive, one door latch faulty (£3:99) amongst large order, after sales terrible, sent photos as proof they would not replace such a cheap item, in the end purchases from screwfix. Would NOT recommend using company.

Shocking “take your business elsewhere” response when I have already part ordered items.

I was a trade customer and have spent over £1000. I’m shocked to have had an email from a director Lindsay Gumersell, asking me to take my business elsewhere. Why, because I asked for technical support before placing an order. Simply Door Handles have closed its phone and sales team because of CV and ask you to place your order online only (yet other similar companies staff work from home) and telephone support is available.

Judging from other negative reviews it’s clear to see the issue lies with the “I don’t care attitude from its directors”.

I WILL now pursue and get a refund of my part order. Directors with such an attitude to customer service do not deserve business from anyone expecting a basic level of technical customer service.

You have to expect a basic level of sales and technical support when purchasing such items. God help you if you make a mistake when ordering as there is no sales or technical support.

Website advertises items as 'In Stock' 2 days later I receive an email to say they only have 6/7 items in stock. I reply for this to be dispatched - no response. Further chasing of this I then get told that now only 3 in stock until 27/01. Why are you advertising items as 'In stock' when this is not the case?
When confronted via email. no response.
5 days later, no items from order has been dispatched or delivered.
BRILLIANT CUSTOMER SERVICE!

Having bought some handles for my kitchen cupboards 12 months ago, I needed to add a couple more but I also needed some additional screws having lost some from the first order. I emailed the team and within a couple of days my new handles and a bag of extra screws turned up. Price, communication, and delivery have been first class and I will be back.

Awful customer service, l ordered online and the money was taking straight away from my account. l had to chase the order up as they had no record of it!!!! Unfortunately the 25 door handles didn't fit and l returned them a month ago. Despite weekly emails l still haven't received my refund. I cannot recommend them awful customer service

I ordered a number of items from Simply Door Handles which arrived later than expected so I no longer required them, I contacted them straight away to arrange a return.
I returned the goods via Royal Mail special delivery which required a signature at the other end as I had a gut feeling things were going to be complicated with this company and I wasn't wrong.
Parcel returned and signed for on the 21/10/20 and I am still waiting for a refund, contacted them on the 28/10/20 for an update on my refund and got a reply on the 29/10/20 from a Marcus "We are behind on returns and refunds at the moment but are trying extremely hard to keep within the 14 working days’ time frame allocated for this procedure. Please bear with us just a little while longer and we will have your refund done for you", which I totally get with the current climate.
I today 4/11/20 received a further email from Marcus "Do you have a delivery/tracking number I can have to see when the item was delivered back to us as we cannot locate your returned package. If I know the date it arrived then it will give me a better chance of finding it", which is somewhat strange as I thought my refund was being processed. Thankfully I paid a little extra for the signature at the other end and have been able to provide both signature & name of the staff member at Simply Door Handles, needles to say I've had no reply.

I would just like to thank simply door handles for the fabulous handles I received they are just perfect arrived quick and were package well,Lindsay and the team just wonderful would definitely recommend

Recently purchased a a pair of beautiful glass handles. I found they had a very good selection at a very good price. I would highly recommend this company I received my goods in the time specified they were well packaged and I am delighted with them.

I bought a number of handles from simply door handles recently and found the whole experience to be excellent. The prices of the handles were better than I could find anywhere else, and the website was easy to use.

The handles themselves arrived very quickly, and were all individually packaged.

I would definitely recommend buying your handles from this company.

Great value with great service

We ordered some items on 30/09/20 and received an email stating 2/3 working days delivery plus a few more for COVID. It’s now 22/10 yet we have heard nothing despite leaving phone messages and emails. I have only given one star rating because I had no option to leave zero stars.
Shocking service!

We placed an order on the 29th of September. Order says 2-3 days with a few extra because of Covid. 2 weeks later and still nothing! £120 gone and no answer to emails or phone! AVOID!

Terrible customer service. I’ve been trying to get a refund from this company for a faulty handle they sent me which I ordered beginning of August to no avail. Their customer service is diabolical. You can’t speak to anyone on the phone and when you email it takes weeks for them to answer. Their reply then revolves around asking some basic question on how the handle was fitted with no indication of how to get a replacement or refund. The last communication I got from them was from a guy called Marcus on the 9th sept and I’ve heard nothing since. So 2 months later I’m still left with a door I can’t use properly because of the faulty handle they have sold me.

Well I’ve decided I’m not going to waste anymore of my time chasing and get a refund via my bank. Do not waste your time or money purchasing from them!