Simplydoorhandles Reviews 

Ordered 2 matching exterior door handles for double doors. Firstly only one arrived. Emailed to point this out at which point another was dispatched. Unfortunately now this has arrived, it isn't the same size and so cannot be used.

Have emailed a couple of times with no response from the company. The phone line just says to email customer care but whats the point if emails are mot responded to? I can understand it may take a day or two to revert but it should not take longer than that.

Almost 3 weeks on from my order date, I’m left without one of the items I ordered.

Terrible Communication and Customer service lacking. Placed an order for items that were in stock on the website. I ordered in plenty of time to allow for slow delivery due to disruption around covid-19. I received a phone call advising that the items were actually out of stock, but telling me that they were available in another finish. I accepted these in the same size, but did not receive any further communication, and had to chase the company (six days later) by email to find out whether my order had been confirmed and/or despatched. We were now waiting for these items, so that doors could be fitted to integrated appliances in the kitchen. I received no response to the email, but the parcel from Simply door handles arrived three days later, (having apparently been despatched after I had queried where it was), with the incorrect items enclosed. They were the wrong size and unsuitable for their intended use. The delivery note had the correct size on it, but there had been no communication as to why they had decided to send the wrong items. Everyone makes mistakes, no issues there, but the measure of a good company is how these are dealt with. Communicating with the customer would be a start? Poor service here, I will not use them again, and will not recommend. If an item is out of stock, is it too difficult to show it as such on the website. This company still have my money, have done since 17th August and I do not have any goods to show for it.

I wrote a very poor review on Trust pilot but it was based on my own mistake ringing the wrong company. A member of Simplydoorhandles traced my Email address and sorted the problem quickly and with politeness and charm. Grace under pressure. Well done
John Bernard

Firstly, I would like to say my initial service was fine. The door handle took a bit longer to arrive (but I put this down to COVID) and when it did I was impressed with the quality of the product. Unfortunately, I had purchased the wrong handle for my door. I contacted the company to see what lock I would require and also regarding returns, just in case. They responded with the lock information, nothing else. After checking with my workman, it would not be an easy job to change the lock to reluctantly I had to return the lock. I emailed them Friday morning informing them that I would be returning the item as instructed on the website and was there anything else I needed to do. I heard nothing back, so the following day I sent it back following the instructions on the website. Monday afternoon, I received and email saying they had moved and their new address with a goods return form!!! I told them I sent it and they advised to contact Hermes as they knew their local courier and I may intervene in time. I did contact Hermes and thankfully it hadn’t reached the depot so they said they would get a new label printed on it with the correct address. I let the customer service know this. I heard nothing for a couple of days so I contacted them to check to see if they had received the item. The lady mentioned she was working from home so she couldn’t check and the warehouse was closed until tomorrow so she would let me know. I have heard nothing since!!! I have emailed multiple times but communication went from great to non existent. As a result I do not know if the item was received (Hermes do have proof of delivery) and if I will get a refund. This is my last ditch attempt to get some kind of response over a week later. Terrible customer service and although the products are nice I will never recommend or purchase from them again.

Exceptional service, products came fast, very good quality. More than happy to recommend this company to others, will definitely be a returning customer.

Fantastic range of products, extremely helpful and responsive staff who were quick to deal with any issues and concerns , the products were very High quality and I would 100% recommend

Would just like to say thank you so much to Simplydoorhandles. Their help & advise was extremely beneficial to our choice of handles .. Their staff went over and above to help us make the right choice.. Thank you so much we will highly recommend your products & services in the future.
Regards
Mrs Russell
Lancashire

I have never written a trust pilot review. Generally after my persistent nature I get things resolved but this company is appalling for resolving issues.

I have £80 worth of ironmongery sat at home that I would like to return (at not cost to myself) as the delay in shipping meant I had to repurchase everything elsewhere for a job. We tried cancelling the order but they shipped it.

This wasn’t my first order and I had previously recommended this company to other trades people. Wish I hadn’t.

The items are good but the customer service is actually non existent, the telephone number isn’t in use right now. And emails are so sporadic you can’t resolve an issue. Given my telephone numerous times to resolve quickly but they seem unwilling to actually speak to you.

I am absolutely delighted with my door handles 😊 Lindsay could not have been more helpful. Will definately recommend to my friends.

Very impressed with the service and the great selection of door handles, timely delivery and great customer service!

5 star service, great price and I would highly recommend this company. They supplied me with new door handles for my entire house.

We’re really pleased with the service received on multiple orders in the past few months, as other suppliers struggled to get stock this company appear to have it on the shelf, as most of our orders were received next day by courier, well packaged and high quality door furniture with vast range of products 5 ⭐️

Could not recommend enough. Amazing company, orders are always spot on and great customer service

Avoid this company like the plague. Ordered handles, 2 weeks went past and no dispatch notification or tracking information received. Tried to contact them on various occasions without luck. Had to raise a payment dispute via PayPal. Honestly folks go elsewhere as it’s not worth it

Really good service, fast delivery. Overall would highly recommend!

Extremely good service throughout the buying process, received all my goods and beyond happy with the result. Would highly recommended

I placed an order after calling to see if the company was trading ,the message advised warehouse is still operating, I placed my order 13-06-2020 , to day after leaving voicemails and sending emails I have still not received my goods emailed the customer care email supplied no response and not supplied the goods . no call back for voicemail left .........

Ordered a few items, these arrived a little late but not too bad. However we decided to return one of the items as we didn't need it. The item has been delivered as it was send by special delivery. NO refund has been received and NO answers to my emails.