Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
Company replied
Company details
About Simyo
Written by the company
Simyo is al 36x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond februari 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 35 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An absolute scam !!! €116,68 for 786 MB !!!
An absolute scam. They billed me €116,68 for 786MB I used above my current plan. Yes, that's megabytes, not gigabytes!
They seem to charge €0.15 per 1MB for data overage, and they don't cap your usage by default. To enable the capping, you need to pay €0.50 per month for a very basic functionality.
I'm eligible to KPN Compleet which would have given me 20GB instead of 10GB, but that was never activated by them, because their system is not detecting that I'm eligible. Talked to their customer support and besides "Try again", they were of no help.
In short, it's a scam. It's designed to make you endure these super high charges (I wonder if that's their main revenue stream)
!!! €116,68 for 786 MB !!! What world are these people living in.
I'm looking forward to the end of my contract so I can switch to another provider.
July 31, 2025
Unprompted review
Reply from Simyo
Hi Ilyas,
Thank you for your message. We are sorry to hear about your negative experience.
We always send two warning text messages if your internet bundle is (almost) finished. One when 80% of your internet bundle has been used and one when the internet bundle is 100% used. The last message informs you about the rate of € €0.15 per MB. It also lets you know that you can decide to add an extra bundle or to turn off the mobile data on your phone to avoid costs outside the bundle. Have you seen these messages? We block your SIM card as soon as you have incurred high costs within a short period of time to prevent the costs from running even higher.
We would like to view the subscription with regard to the costs outside your bundle and Simyo Compleet. Could you e-mail us to webcare@simyo.nl with a reference to this review? We would love to help you further.
Greetings,
Simyo Webcare
Not privacy minded
Weird that you can anonymously buy a simcard in a store, but for an e-sim they want all your personal data.
August 2, 2025
Unprompted review
Reply from Simyo
Hi Patrick,
Thank you for your review.
We are an online provider. This means that you can only place an order via our website. We do not sell SIM cards in stores. :)
Kind regards,
Simyo Webcare
Reply from Simyo
Hi Laith,
Thank you for your review. We would love to help, but we need a little bit more context. Can you send us an email at webcare@simyo.nl? Thank you?
Kind regards,
Simyo Webcare
Reply from Simyo
Hi,
What a great compliment, thank you so much! :)
Kind regards,
Simyo Webcare
Terrible company
Terrible company. Whilst disputing an interest payment when Simyo only attempted the payment once and speaking directly to their customer support team they preceded to double the fee.
Outrageous practises and no trust in this business. Avoid.
July 15, 2025
Unprompted review
Reply from Simyo
Hi Cam,
I'm sorry to hear about your negative experience with Simyo. I'm sure there was some kind of error that happened here. Especially because you contacted our customer service. I want to ask you to contact us at webcare@simyo.nl, so we can resolve this issue.
Kind regards,
Simyo Webcare
Worst internet provider ever…
Worst internet provider ever experienced! They charge for every little thing and way too much. No warnings, just more and more money.
July 14, 2025
Unprompted review
Reply from Simyo
Hi Vivian,
I'm sorry to hear you had a bad experience with us. I want to invite you to contact us about your issue, because we might be able to help. Thank you!
Kind regards,
Simyo Webcare
Scammers more than service providers
The key is that Simyo’s focus is to maximise revenue, not to optimize customer satisfaction.
Simyo attracts customers by offering competitive packages with limited data access within EU and no allocation outside EU. Exceeding the limits will lead to exorbitant charges, like 500 Euro in 8 minutes data usage at the airport in a non-EU country, 2,000 Euro for usage outside package of a few GB in data within EU.
This is in no relation to any actual cost made (10GB within package is charged 2 Euro, excess charge for 10GB is more than 1,000 Euro).
The result is a very unreliable provider, a company you basically do not want to deal with as it makes you feel they are after finding ways to “get” you.
July 13, 2025
Unprompted review
Reply from Simyo
Hi Rien,
Thank you for taking the time to share your experience with Simyo. We’re truly sorry to hear about the difficulties you encountered with our data packages and charges. Our intention is never to cause frustration or make our customers feel uncomfortable, but rather to provide clear and competitive options.
We understand how unexpected charges, especially when traveling outside the EU, can be alarming. We strive to be transparent about our data limits and fees, and we encourage customers to review the terms carefully before using data abroad. That said, we value your feedback and will take it into account as we continuously work to improve our services and communication.
If you’d like, please reach out to our customer service team directly so we can assist you further and see if there’s a way to resolve your concerns.
Kind regards,
Simyo Webcare
very limited and every little thing costs extra cost.
I’m really not happy with Simyo. Everything feels very limited and almost every little thing seems to come with an extra cost. One of the most frustrating things is that the moment I cross the border into Germany or Belgium, my mobile data stops working completely. I immediately receive a message saying I need to pay extra to use data, which was a huge disappointment.
I genuinely believed that Simyo would work throughout EU Zone 1 without issues, as most providers offer this by default. Unfortunately, now I realize that going for the cheaper option wasn’t worth it in the long run. As soon as my contract ends, I’ll definitely be switching to another provider
June 25, 2025
Unprompted review
Reply from Simyo
Hi Ramon,
Sorry to hear you're not happy with Simyo, that's definitely not the experience we want to provide.
Regarding your mobile data abroad: within the EU, you should normally be able to use your bundle just like you would at home, without any extra charges. If you're receiving a message about additional costs the moment you cross the border, you might have run out of data on your normal bundle. I would be happy to look into it for you to know for sure what happened.
Feel free to reach out to us at webcare@simyo.nl, and we’ll gladly help you sort it out.
Kind regards,
Simyo Webcare
SIMYO IS A SCAM!!!!…
They offer one things and then later charge you a lot more,I have paid 320 euros for 2 numbers because of Internet,then they canceled my number and told that I still need to pay additional money for terminating the contract!!!!They promised to call me back but never called,that's how the customer service works!!!SIMYO IS A SCAM!!!!
July 1, 2025
Unprompted review
Reply from Simyo
Hi Artem,
Thank you for your review. I'm sorry to hear about your bad experience with us. I can understand that this had been a frustrating situation especially when you never received a promised call back from our customer service. If you have any questions regarding your situation, I would like to invite you to contact us again at webcare@simyo.nl. Thank you.
Kind regards,
Simyo Webcare
Extremely unhappy with the internet
Extremely unhappy with the internet.
I wish to cacel my contract.
June 25, 2025
Unprompted review
Reply from Simyo
Hi Ranjan,
Thank you for your review. I'm sorry to hear you are unsatisfied with the internet of your subscription. If you want you can contact us at webcare@simyo.nl, so we can see if we can provide a solution for your problem or help you with the cancelation. Thank you!
Kind regards,
Simyo Webcare
Issues but I have been helped eventually
What a scam! I deactivated my subscription and then got a 111 euros fee with no explanation.
Customer serivce was responsive but many workers did not speak English. After some days I finally could find someone who could help and cancel the bill, thanks!
June 18, 2025
Unprompted review
Reply from Simyo
Hi,
Thank you for your review. I'm very sorry to hear about your experience with the unforseen costs and (lack of) customer service you received.
I would gladly help with this issue if you can send a direct email to webcare@simyo.nl. Thank you!
Kind regards,
Simyo Webcare
Request rejected for no reason
I did all the steps and paid and I did not receive my e-sim login details. I received a no reply email saying my request is rejected without any valid explanation!!
June 10, 2025
Unprompted review
Reply from Simyo
Hi Kaoutar,
I'm sorry to hear about your situation. It must be very frustrating to have paid but receive an email with a rejection, without a clear explaination.
Can you please reach out to us at webcare@simyo.nl? I would like to look into this for you and see why the subscription was canceled.
Thank you!
Kind regards,
Simyo Webcare
Van start to finish Great
Van start to finish, een hele goede ervaring gehad. Helemaal goed was de esim.
June 2, 2025
Unprompted review
Reply from Simyo
Hoi Owly,
Bedankt voor je review. Wat fijn om te horen dat je een goede ervaring hebt gehad met ons. Daar doen we het voor!
Groetjes,
Simyo Webcare
Reply from Simyo
Hi Kin,
Thank you for your review! :)
Kind regards,
Simyo Webcare
Thought I could use my e-sim right away…
Thought I could use my e-sim right away but I have to wait 2 working days for its arrival. I would have liked that information before bying.....
May 29, 2025
Unprompted review
Reply from Simyo
Hi Elle,
Thank you for your feedback!
I'm a bit connfused by your review. The eSIM is a digital simcard, so I'm not sure what you mean by having to wait for its arrival. I would like to look into your case if you would send us an e-mail at webcare@simyo.nl. Thank you!
Kind regards,
Simyo Webcare
outside of bundle criminal price level
Everything is in place to let you pay if you go outside your bundels - excessive pricing outside of bundle.
Customer service afterwards not great.
May 28, 2025
Unprompted review
Reply from Simyo
Hi Sander,
Thank you for your feedback.
We’re sorry to hear that you experienced unexpected out-of-bundle charges and that our customer service didn’t meet your expectations. At Simyo, we try to help customers avoid high costs by sending warning messages and offering tools like a data stop (dataplafond).
As for your experience with our support team, we’d like to make that right. Please reach out to us via webcare@simyo.nl, and we’ll be happy to take another look at your case to see how we can help.
Kind regards,
Simyo Webcare
Roaming charges are insane
Roaming charges are insane, the subscription might be cheap but a single mistake will make you pay the same cost as If you have a first class internet provider.(1) the rate limiting doesn't work for roaming even if you set it on the app. (Dataplafond inscarbed
is set to 0.50 Euro)
In my case, roaming was active while I arrived to a country outside of EU, the phone automatically connects to the network and uses 12 Megabytes of Data which totals to 60 Euros.
It is better to sign for a provider that protects you from this charges, even Lyca Mobile provides this mechanism to protect you from unintentional charges.
(1) I have this issue happens twice this years causing a charge of 120 Euros, which would usually get me a nice subscription from top tier provider
May 22, 2025
Unprompted review
Reply from Simyo
Hi Zouhair,
Thank you for sharing your experience. We understand how frustrating it is to receive unexpected roaming charges especially when you’ve set a data cap in the app.
You are correct that the €0.50 data cap (dataplafond) applies only within the EU. In countries outside the EU, roaming charges are not covered by this cap, and unfortunately, even small amounts of background data usage can result in high costs. This information is also outlined in our data cap terms and conditions on our website.
We're sorry to hear that this happened and even more so that it occurred more than once. We’re always working to improve our safeguards, and your feedback is very helpful.
If you’d like us to take another look at your specific situation, please contact our customer service. We’d be happy to help you further and see what we can do.
Kind regards,
Simyo Webcare
Don't use this provider
Don't use this provider. They sent me messages in a different language to tell me I had gone over my plan. My bill came to €140 and when I cancelled I need to pay for another 30 days so my total is €186. Total scam Miya is better 💯
May 20, 2025
Unprompted review
Reply from Simyo
Hi Evelyn,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with us wasn’t positive. We understand that receiving notifications in a language you're not comfortable with can be frustrating. As a Dutch provider, our communication is primarily in Dutch, but your feedback is valuable and we will definitely take it into account as we continue to improve our service.
Regarding the final invoice: Simyo has a one-month notice period, which means that a final payment is often due after cancellation. We understand that this can come as a surprise, especially if you're not familiar with this policy, and we regret any confusion this may have caused.
If there's anything you'd like to discuss further, or if you have any questions, please don’t hesitate to reach out. We’re happy to help.
Kind regards,
Simyo Webcare
very easy to switch
May 16, 2025
Unprompted review
Reply from Simyo
Hi Mark,
Happy to hear the switch was easy! Thank you for your feedback.
Kind regards,
Simyo Webcare
Horrible service
Horrible service
Keep sending invoices for a service that was deactivated more than a year ago
Forced us to pay a full more year, even after leaving the country
After the contract finished, we had to pay a deactivation fee which was never explained when signing the contract in the first place
A company that only care about the money and have bad principles
May 1, 2025
Unprompted review
Reply from Simyo
Hi Steen,
Thank you for your review. I'm sorry to hear you are not pleased with our service. I want to ask you to send us an email at webcare@simyo.nl because i cant see any further information about your account and the information on the subscription. I would like to see how we can help.
Kind Regards,
Simyo Webcare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.