Bought a Defender 90 from Aberystwyth, very easy to deal with. Salesman Sannan Morgan was very efficient, easy to speak with, kept in touch without being pushy and was polite at all times.
Company replied
Location
Switch locationFfordd Parc y Llyn, SY23 3TL Llanbadarn Fawr, Cymru, GB
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I travelled from London to Wales for the third time for a new car, Sannan Morgan who is an outstanding salesman. He never lets me down. The service in London is completely different to the experience... See more
Company replied
had great exsperince me and my dad purchased 2 cars from ali will be recomending him to my family
Company replied
We recently bought a Landrover Defender from Sinclair Aberystwyth. Oliver Ankin our salesperson was very helpful, knowledgeable and courteous (but not 'pushy') he was also Welsh speaking which always... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Aberystwyth
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Ffordd Parc y Llyn, SY23 3TL, Llanbadarn Fawr, Cymru, United Kingdom
4.5
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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My Exsperience was very poor
My Exsperience was very poor
I would not bye another vehicle from Sinclair aberystwyth
The sales person James was great with updates and through the sale but very very poor standards from valeting to the whole purchasing Exsperience with time lines
The vehicle was delivered 3 tines to be turned away for miss all over the car and paint damage along with sill clips missing. Even for the 4tg tine today being turned away by myself clips broken on the silks and still dirty miss behind door handles when spending that kind off money I would expect excellence through out the whole process but this was far from the case
The sales manager agreed that the valeting was appoling and still he sent the vehicle back to me today knowing the problems before hand for me to send it back to him yet again
My personal anion is that I would never bye another vehicle from this franchise
I was about to purchase a second vehicle for my wife but we will look else where as I’m not going through that process again
I could sit here writing an essay but I feel it would be fruitless
I will leave a review on your website to stop other people making the same mistake I did
Regards
Gary
June 2, 2024
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Hi Gary, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around, so have passed the review across to the Senior Management team at Aberystwyth, who will be in touch shortly to try and work towards a resolution. If you would prefer to reach out to us (at your earliest convenience of course) please contact 01970 624841 or email salesmanager@landrover-aberystwyth.co.uk. Thank you, Sinclair Land Rover Aberystwyth.
Sinclair Aberystwyth
Purchased a Range Rover Sport from the Aberystwyth dealership. I live in Shropshire and I have experienced very poor service from local JLR dealerships in the area when purchasing vehicles in past so decided to look elsewhere. The service I received from Sinclairs Aberystwyth was nothing but professional. Angela the sales executive and Sannan the sales manager made the whole experience pleasant and nothing was too much trouble. The only negative was when I first called the dealership I was told the sales team were all busy and someone would ring back but they didn’t, I made a second call later in the day and all was ok from then on. I always give a second chance but if it had happened a second time then my business would have gone elsewhere.
May 23, 2024
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Hi Mr Hardy-Pritchard, we're happy you found our staff to be so supportive during your experience here at Sinclair Land Rover Aberystwyth. We strive for 100% satisfaction, so have taken all of your comments on board and will investigate the telephone call back failure. Feel free to reach out to us if you need anything.
Best wishes
Sinclair Land Rover Aberystwyth
Mixed
Very engaged, helpful and quick to respond pre sale but once sale agreed very disappointing response time and lead to confusion with where process was up to since having delivering car impossible to get hold of sales personal and no call back even after messages left
May 1, 2024
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Thank you for taking the time to leave us feedback Gemma. We're obviously disappointed to read your comments about post-sale contact and would welcome the opportunity to discuss it further, so have requested additional information from you. We look forward to hearing back from you at your earliest convenience.
James sorted all my requirements with…
James sorted all my requirements with no fuss
Delivered the vehicle with no fuss
Couldn’t of been any better
April 29, 2024
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Thank you for taking the time out to leave us this great review Adam. We'll make sure James receives the recognition he deserves for the 5-star service.
Best wishes
Sinclair Land Rover Aberystwyth
Buying experience
Sale team were spot on, very pleasant and professional, no problems at all.
March 21, 2024
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Thank you for the great review Mike! We're delighted to hear you had nothing less than 5-star service at Sinclair Land Rover Aberystwyth, and we'll make sure the sales team get the recognition they deserve.
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Thanks for taking the time to leave us this 5-star review. We're delighted to hear you received excellent customer service and will make sure Angela gets the recognition she deserves!
Always Ask for 165 points check list before buying vechicle !!
Be careful when buying used vechicle from this branch ! Always Ask for 165 points LR check list before purchase "APPROVED" CAR
March 31, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
We're disappointed to see this 1-star review and have requested further information from you, so we can get the Management Team at Sinclair Land Rover Aberystwyth to investigate further and follow up with any issues you have experienced.
VERY DISAPPOINTED
Took my car here a week ago was told it needed more work still waiting for call back tp arrange also left messages spoke to them and email them Never Get a Reply.
April 4, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
We're disappointed to hear about your experience and have requested further contact details from you, so we can get the Management Team at Sinclair Land Rover Aberystwyth to contact you immediately and arrange your booking for follow up work.
Fantastic customer service
Fantastic customer service, were extremely helpful and I got my new car delivered in a very quick time.
A super smooth service from start to finish 5*
March 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Thank you for taking the time out to write this fantastic 5-star review Amanda. Great to hear you had a super smooth service with us. We'll make sure the Sinclair Land Rover Aberystwyth team get the recognition they deserve. We look forward to seeing you again soon :)
Excellent attitude and really helpful…
Excellent attitude and really helpful with the whole process.
March 21, 2024
Reply from Sinclair Group - Sinclair Land Rover Aberystwyth
Thank you for the excellent review, we really appreciate it! We look forward to welcoming you back to the business again soon. Kind regards Sinclair Land Rover Aberystwyth
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