Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The personal service of the salesman- Mr Middleton [Richard] His technical.knowledge and advice made me feel safe. Also texted seem to wirk well together
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... See more
Company replied
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financi... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time we have dealt with Sinclair…
First time we have dealt with Sinclair Cars and would definitely return. Friendly staff with good knowledge and a great product.
April 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Gwyn,
We really appreciate your lovely feedback. It’s fantastic to hear that your first experience with Sinclair Cars was a positive one, and we look forward to welcoming you back in the future!
Kind regards, Sinclair Group
Sinclair VW Cardiff
Sinclair are always helpful and extremely knowledgeable. This is the sixth VW I've bought from them and I would not go anywhere else.
April 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Andrew,
Thank you for your continued loyalty and for sharing such positive feedback about Sinclair VW Cardiff.
Kind regards, Sinclair Group
Simon Clay was extremely helpful and…
Simon Clay was extremely helpful and explained all aspects of buying a new VW T-Cross car. I was offered a test drive and Mr Clay made sure I understood each stage involved in the purchase and financing. He went through all the various controls and features of the car which was extremely useful.He was always available if I had a query and kept me informed about the progress and delivery of the car. Excellent service. Thank you.
March 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mrs Anne Powell,
It’s wonderful to hear how helpful Simon Clay was in guiding you through your new car purchase.
Kind regards, Sinclair Group
We have bought a few cars from Sinclair…
We have bought a few cars from Sinclair group now and this time still did not disappoint! Rhys at Cardiff VW was superb and even hand delivered a little gift from a well known previous owner which was an outstanding gesture. We chose to go back to VW due to previous sales with both Cardiff and Bridgend branches being very easy and the great level of customer service provided. I’m sure we will be back for an upgrade! Thank you
March 28, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Matt,
Thank you for your loyalty and kind words. We’re delighted Rhys and the team provided another excellent experience.
Kind regards, Sinclair Group
Good experience buying new car
Helpful advice and support in buying a new car. From test driving the car, I was able to pick it up 3 days later and everything was dealt with smoothly. Many thanks for making it easy!
April 6, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi JK,
Thank you for taking the time to share your positive experience — we’re thrilled everything went smoothly for you.
Kind regards, Sinclair Group
Wayne at Sinclair is amazing
Wayne at Sinclair is amazing. I have been dealing with him for many years.
April 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Christine,
Thank you for your kind words — we’re thrilled Wayne has continually provided you with excellent service.
Kind regards, Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mark,
Thank you for your fantastic feedback! We’re so pleased Nick and Amy looked after you so well.
Kind regards, Sinclair Group
Sinclair is the perfect choice if you…
Sinclair is the perfect choice if you want to buy new or used car
April 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Jonathan,
Thank you for your kind comments — we’re so happy you found the perfect car with us!
Kind regards, Sinclair Group
Brilliant professional service from…
Brilliant professional service from Martina Petrova.
The whole process of buying the car was explained carefully and in easily understandable terms.
We met with Martina on 3 separate occasions and each was a pleasure!
Many thanks Martina.
March 23, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Beverley,
Thank you for your wonderful feedback! We're delighted to hear that Martina provided such a professional and enjoyable experience throughout your car-buying journey. Ensuring clarity and making the process seamless is what we strive for, and we’re so pleased she made a great impression. We’ll be sure to pass on your kind words—she’ll be thrilled! Wishing you many happy miles in your new car!
Kind Regards
Sinclair Group
Excellent customer service from Babs
Excellent customer service from Babs, made us feel comfortable and relaxed
March 23, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Angela,
Thank you for your kind words! We're so pleased to hear that Babs made your experience comfortable and relaxed. Providing excellent customer service is our priority, and we’ll be sure to pass on your feedback. If you ever need anything, we’re here to help!
Kind Regards
Sinclair Group
The staff and a great car
The staff and a great car
Martina was our main point of contact who was superb. Her customer service was excellent, her product knowledge exemplary and her attention to detail could not have been better. During her short holiday period her colleagues Luke and Rhys more than covered her absence by equally superb service. I cannot leave out your female receptionist ( who unfortunately I have forgotten her name) . As the first point of contact she was warm and welcoming. She had an engaging sense of humour and made sure we were comfortable and had drinks prior to meeting your sales team
The car is a dream to drive. Like all electric cars it is more expensive than the petrol and diesel rivals but my short experience ( only 3days of ownership ) makes paying extra worthwhile
March 22, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Lewis,
Thank you so much for your wonderful feedback! We're delighted to hear that Martina, along with Luke, Rhys, and our receptionist, provided such excellent service throughout your experience. It’s fantastic to know that their knowledge, attention to detail, and warm approach made your visit special. We’ll be sure to pass on your kind words to the whole team! We're also thrilled that you're enjoying your new electric car—wishing you many happy miles ahead! If you ever need anything, we're always here to help.
Kind Regards
Sinclair Group
Wayne was absolutely brilliant and so…
Wayne was absolutely brilliant and so helpful. Very quick and effective sale. Would definitely come to Sinclair again in future if I were to get another car!
5* all round! :)
March 6, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Chelsea,
Thank you for your fantastic review! We're so pleased to hear that Wayne provided you with brilliant service and made the process quick and easy. We truly appreciate your kind words and your 5-star rating! If you ever decide to get another car, we'd love to welcome you back to Sinclair. Enjoy your new car! 🚗😊
Kind Regards
Sinclair Group
Excellent service
Excellent service, and car arrived earlier than expected. Paul in sales was great.
March 13, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Ian,
Thank you for your kind words! We're delighted to hear that you had an excellent experience and that your car arrived ahead of schedule. We'll be sure to pass your compliments on to Paul—he'll be thrilled to hear them. If there's anything else we can do for you, please don't hesitate to reach out
Kind Regards
Sinclair Group
Exelent service babs our sales person…
Exelent service babs our sales person was more than helpful in fact he was The best we’ve ever had thank you babs mrs Fulthorpe
March 8, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Mrs & Mr Fulthorpe,
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a great experience with Babs. We truly appreciate your kind words, and we’ll be sure to pass them along to him. It means a lot to us to know that he provided the best service you’ve ever had!
If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to seeing you again in the future.
Kind Regards
Sinclair Group
Great purchasing experience!
Wayne has been super helpful throughout the process of purchasing a new vehicle. He’s been proactive in contacting me and knowledgable in answering all my questions!
March 1, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Cameron,
Thank you for your kind words! We're thrilled to hear that Wayne provided such great support throughout your car-buying journey. We'll be sure to pass along your feedback to him. Enjoy your new vehicle!
Kind Regards
Sinclair Group
All-round excellence
My wife and I have bought a number of VW cars from Sinclair (Cardiff). We particularly note the personal care we have always received. I would like to mention our sales executive, Simon Clay, whose care and personal attention made the whole purchase so very easy. The quality of the car (VW Touareg) is without question and it is a perfect vehicle for towing our touring caravan. Care, attention and the personal approach, the key features of our experience overall.
February 23, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Tim,
Thank you for your kind words and for your continued trust in Sinclair Cardiff. We’re delighted to hear that you’ve consistently received excellent service, and we truly appreciate your loyalty. A special thanks for mentioning Simon Clay—he’ll be thrilled to know that his care and personal attention made your purchase experience so seamless. Enjoy your VW Touareg—it’s a fantastic choice, especially for towing your caravan! We look forward to welcoming you again in the future.
Kind Regards
Sinclair Group
Babs, my sales person, was excellent
Babs, my sales person, was excellent! Ensuring I had all the info I needed to make the correct choice for me. The sales service was quick, simple and an enjoyable experience. Thanks Babs.
February 16, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Afternoon Dr Griffiths,
Babs will be so happy to hear this! We’re glad she was able to help you make the right choice. Thank you for sharing your positive experience!
Kind Regards
Sinclair Group
This is my 4th purchase at the Cardiff…
This is my 4th purchase at the Cardiff branch again, not the best experience. Vehicle was not handed over by the person dealing with my order they were in a meeting. New insurance paperwork that I was told would have been completed but not. The gentleman and then over the vehicle Promised to send me paperwork on the service packages, but this did not happen. Even all gifts such as flowers, not a big thing, but would’ve been nice as I know of a dealerships in the brand do this. I would just like to say, I have had much better experiences ordering from the Newport branch and the Swansea branch. The delay in the service paperwork has meant I have now gone over a month so they now want to charge me hundred pound more. Not the best experience for you spending over £40,000.
Having had conversations with Sinclair Cardiff. They have dealt with my position and rectified the situation. Thank you for listening. Review has been upgraded.
January 16, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Brian,
We are disappointed to learn that you were unhappy with your experience. If you could email us onvwcardiff@sinclairgroup.co.uk we’ll ensure we get a senior member of the team to look into this as soon as possible.
Many thanks
Sinclair Group
Fantastic service from Wayne.We…
Fantastic service from Wayne.We received regular updates on progress of our car. Wayne went through everything about the car.He set everything up for us.He phoned us the next day to make sure we were happy with everything. We would definitely give a 10 out 10 for our experience
February 16, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Good Morning Kim,
Thank you so much for your wonderful feedback! We're delighted to hear that Wayne provided such excellent service and kept you well-informed throughout the process. It's great to know he went the extra mile to ensure everything was set up and followed up the next day to make sure you were happy. We truly appreciate your 10/10 rating and look forward to welcoming you back in the future!
Kind Regards
Sinclair Group
Great customer service
Rhys made me feel like I was your only customer.
Many thanks!
February 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Robert,
Thank you so much for your kind words! We're glad to hear Rhys made you feel valued. We always aim to give our customers that personal touch, and it’s great to know it made a difference for you!
Kind Regards
Sinclair Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.