Purchasing my car was surprisingly fast and effortless, and that was entirely thanks to Wayne. He was helpful from start to finish, answered everything clearly and made the whole experience feel comfo... See more
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Excellent experience with Wayne: he patiently talked me through the purchasing process, offered a very reasonable sum for trade-in, and we were driving away in our new car within 1 week of first viewi... See more
Fantastic service following previous experience with an ex colleague no longer in branch. Babs ali was a star and offered very kind and supportive guideance. I recommend him following my service.
Our sales person Rhys was extremely helpful and was able to source a new t-roc which had all the options on my list of wants so I was very happy. There were a couple of aftersale queries which were al... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service from Wayne
Purchasing my car was surprisingly fast and effortless, and that was entirely thanks to Wayne. He was helpful from start to finish, answered everything clearly and made the whole experience feel comfortable. Really appreciated.
June 29, 2026
Excellent experience with Wayne
Excellent experience with Wayne: he patiently talked me through the purchasing process, offered a very reasonable sum for trade-in, and we were driving away in our new car within 1 week of first viewing it. Highly recommended.
June 21, 2026
Fantastic service | Babs Ali
Fantastic service following previous experience with an ex colleague no longer in branch. Babs ali was a star and offered very kind and supportive guideance. I recommend him following my service.
June 21, 2026
Helpful and efficient service
June 12, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! Our team is dedicated to providing a top service and we're thrilled to hear that your approved car was well-prepared for you. We hope you continue to enjoy your new ride!
Kind regards,
Sinclair Group.
Martina/Tracy make it pleasure to…
Martina/Tracy make it pleasure to conduct business at sinclars /cardiff
May 26, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words! We are thrilled to have made your experience at Cardiff Volkswagen a pleasure. Martina and Tracy will be delighted to hear your feedback. We look forward to providing you with exceptional service again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide excellent service without being pushy. We are thrilled that our salesman was able to make your experience easy. We appreciate your business!
Kind regards,
Sinclair Group
Very good
The people at Volkswagen Cardiff were very helpful during the purchase of my new car.
May 31, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words! We love helping our customers find their perfect car and we're glad to hear we did just that for you at Volkswagen Cardiff. Enjoy your new car!
Kind regards,
Sinclair Group
Sinclair Cardiff for quality cars & service.
Sinclair Cardiff has a good selection of new & used cars. Sales personnel & service reception personnel are friendly, knowledgeable & efficient.
Martina P. is an excellent sales person - helpful & ready to answer questions about VW cars & finance.
Tracey at general reception is efficient at contacting Sinclair staff in & around the showroom.
May 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the glowing review, Martina and Tracey are shining examples of our excellent sales and service teams. We are thrilled to hear that you had a positive experience at Sinclair Volkswagen Cardiff and we look forward to serving you again in the future.
Kind regards,
Sinclair Group
Great service great salesman great car.
May 23, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the kind words and positive feedback! It's always our pleasure to provide excellent service and help our customers find their perfect car. We're glad to hear you had a great experience with our salesman. Happy driving with your new car!
Kind regards,
Sinclair Group
Great service from start to end
Great service from start to end, made the entire process of exchanging my car painless, well done to Nic Lancastle and the Sinclair group…
May 31, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Nick Lancastle and our team at Sinclair Group. Making the car exchanging process painless is what we strive for. We appreciate your business and hope to work with you again in the future.
Kind regards,
Sinclair Group
Great service!
May 15, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind feedback! We are thrilled to hear you enjoyed our service. Our team works hard to provide the best experience for our customers. We appreciate your support and look forward to serving you again!
Kind regards,
Sinclair Group
Great service keeping me up to date…
Great service keeping me up to date with the progress of my golf. Friendly service from babs.
May 20, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We're thrilled to hear that we could provide you with great service and keep you updated on the progress of your golf. Babs is an integral part of our team and we're so happy he was able to provide you with friendly service.
Kind regards,
Sinclair Group
Excellent staff and good deal
May 9, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi G Byrne,
Thank you for your review. We’re pleased to hear you were happy with the staff and the deal at our Cardiff site. Your feedback is appreciated.
Kind regards,
Sinclair Group
Very pleasant and efficient service.
May 4, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi William,
Thank you for your feedback. We’re glad you found the service pleasant and efficient at our Cardiff centre.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Jane,
Thank you for your review. We’re glad you were happy with the service provided at our Cardiff retailer and appreciate you taking the time to share your feedback.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Dorothea,
Thank you for your lovely feedback. We’re pleased to hear you found the team helpful and friendly and that you’re enjoying your Polo.
Kind regards,
Sinclair Group
5 ***** service
From first entering the show room nothing was too much for Wayne (Sinclair VW Cardiff) to source the car we wanted ie colour and Spec then keeping us updated in the time frame which was a lot quicker than we expected 😊
April 4, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi,
Thank you for the fantastic feedback. We’re delighted Wayne was able to help source the perfect car for you and keep you updated throughout the process. We hope you enjoy your new Volkswagen.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Rachel,
Thank you for your continued support and kind feedback. We’re delighted to hear you received excellent customer service once again at Sinclair Volkswagen Cardiff.
Kind regards,
Sinclair Group
Great experience upgrading my vw to a…
Great experience upgrading my vw to a bigger one. Babs in Cardiff is very good at what he does👌
April 30, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Marika,
Thank you for your lovely feedback. We’re delighted Babs made upgrading your Volkswagen such a positive experience for you at Sinclair Volkswagen Cardiff.
Kind regards,
Sinclair Group
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