Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i... See more
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The personal service of the salesman- Mr Middleton [Richard] His technical.knowledge and advice made me feel safe. Also texted seem to wirk well together
Wayne connor the salesman was very helpfull polite not pushy and guided me through the process and keeping me in touch with the progress of buying the car
Wayne our sales consultant was fantastic .He was friendly, patient with myself and my husband .As we were undecided on which car to choose .He showed us different models and explained all the feature... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Wharf Road, CF10 4BB, Cardiff, United Kingdom
- 029 2049 2100
4.8
Excellent
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nic was a pleasure to deal with
Nic was a pleasure to deal with, was a little disappointed that I wasn’t given a VW key ring!!!
March 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words, we're glad Nic provided you with an exceptional experience. We apologise for the missing key ring, please stop by our store and we'll make it right! We appreciate your support.
Kind regards,
Sinclair Group.
Sinclair Cardiff…
On entering the showroom,from speaking to Reception,Sales,and Service I was greeted with a smile, and all questions answered and dealt with, with a smile.
March 10, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear about your positive experience at our retailer! Our team takes great pride in providing exceptional service with a smile. Thank you for choosing us and we look forward to welcoming you back!
Kind regards,
Sinclair Group.
Buying a used car
It was a very easy process to buy my used car. The customer service was very good also.
March 20, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the positive feedback! We strive to make the car buying experience as seamless and enjoyable as possible for all of our customers. We're glad you had a great experience and we hope to see you again in the future!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your feedback Martin! We appreciate your enthusiasm and are happy to provide excellent service. Thank you for your support!
Kind regards,
Sinclair Group.
Sales and service both excellent
Our sales person Rhys was extremely helpful and was able to source a new t-roc which had all the options on my list of wants so I was very happy. There were a couple of aftersale queries which were all sorted easily by Rhys. This is my 3rd car from Sinclair VW Cardiff and next time I want to change my car I'll be back there. Servicing is always excellent and staff helpful. Ewan deserves a special mention for sorting out new tyres of my brand of choice to get my car through it's MOT last November.
March 19, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave a review! We're glad that Rhys was able to provide exceptional service and that you enjoyed your car buying experience at Sinclair VW Cardiff. Our goal is always to ensure that our customers are satisfied and happy with their purchases. We look forward to seeing you again for your next car change and providing the same level of excellent service. Thank you for choosing us for your vehicle needs!
Kind regards,
Sinclair Group.
Kept me informed all along the way
March 14, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your positive review! It was our pleasure to keep you informed throughout your experience with us. We strive to provide excellent communication and customer service at all times.
Kind regards,
Sinclair Group.
I have given a 5 star rating to…
I have given a 5 star rating to Sinclair VW Cardiff because the help that was provided at the time I discussed my purchase and during the subsequent process was first class. This applies to the service itself and the speed of response to my queries during the period up to and after delivery of the car.
March 11, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your amazing feedback and for giving us a 5 star rating! We are thrilled to hear that you had a first class experience with our team at Sinclair VW Cardiff. Our goal is to provide exceptional service and we are happy to have met your expectations. Thank you for choosing us and for your continuous support. We look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Helpful & welcoming atmosphere
As a frequent returning customer, the process was made easy by dealing with a familiar sales person.
March 8, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your continued loyalty! It brings us joy to know that our familiar sales person has made your experience easier. We value your business and hope to see you again soon!
Kind regards,
Sinclair Group.
From my first appointment to collecting…
From my first appointment to collecting my new vehicle the whole experience was welcoming, friendly and professional.
Babs was amazing
Overall first class service.
March 1, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for taking the time to leave us a review! We're thrilled to hear that your experience with us was welcoming, friendly, and professional. We'll be sure to pass on your compliments to Babs. Thank you for choosing us!
Kind regards,
Sinclair Group.
Great team
Great team
Grant/Amy/Paul/Harry
Right product, quickly, good p/ex response
Top notch
February 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your positive feedback! We are thrilled to hear that our team of Grant, Amy, Paul, and Harry provided top-notch service and helped you find the perfect product quickly. We appreciate your business and hope to see you again soon!
Kind regards,
Sinclair Group.
Excellent customer care and service.
February 27, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! We strive to provide top-notch customer care and service to all of our clients. It's always a pleasure to know we've exceeded your expectations. We appreciate your support.
Kind regards,
Sinclair Group.
Excellent communication
Excellent communication, very informative and helpful.
You have the best receptionist always very hospitable!
February 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for your kind words! Our team values clear communication and providing helpful information. We're thrilled to hear that our receptionist was able to provide you with a warm and hospitable experience. We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Paul Clough
February 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your review, Paul! We are thrilled to hear that you had a positive experience with us. Our team works hard to ensure all of our customers are satisfied. We look forward to serving you again soon.
Kind regards,
Sinclair Group.
Car is fab but lacked in customer…
Car is fab but lacked in customer services been with VW 20 years same dealership buying cars but this time round wasn’t plain sailing. Communication wise only
September 11, 2025
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We're glad to hear that you love your new car! We apologise for any issues with our customer service and communication during this purchase. We value your loyalty and will work to improve in the future. Thank you for your feedback.
Kind regards,
Sinclair Group.
Great customer service when buying our…
Great customer service when buying our Tiguan we are so happy! The process was so quick and easy, Wayne was brilliant
February 22, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear you had a positive experience while purchasing your Tiguan! Thank you for choosing us and for the kind words about our customer service and Wayne. We strive to make your experience quick and easy every time.
Kind regards,
Sinclair Group.
Poor experience
I have been a VW Sinclair customer for many years, having bought multiple Golfs. Although this seemed a straightforward purchase, and was given reassurances from the garage, I have had the most horrendous time with VW Finance. I traded in my old Golf to the garage but VW Finance and the garage seemed not to communicate well at all. VW Finance twice attempted to take out the settlement amount from my account (over £10K) for the old car, and continually send letters and emails saying I haven't paid the settlement amount on the old car.
It's made buying a car from Sinclair an awful customer experience, thinking you can leave something simple in another's hands, but having to chase things yourself on behalf of a lack of communication between Sinclair and VW Finance. Be very wary of VW Finance.
February 12, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Hi Andrew,
Firstly, thank you for your loyalty over the years. We apologise for the inconvenience caused by VW Finance on this occasion and rest assured, we will work closely with them to improve communication and ensure a smoother process in the future. Your feedback is valuable to us and only helps us to future proof our customer loyalty. Please reach out to us in Cardiff as we'd welcome the opportunity to put things right and reinstate your trust with the Sinclair Group.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
We are thrilled to hear that you had a great experience with our service and that we were able to assist you in a helpful manner. Thank you for choosing our business!
Kind regards,
Sinclair Group.
Great care and attention
Great care and attention
Buying a new car after a horrendous accident to my old one was made an enjoyable experience given the care attention I was afforded. I couldn’t be more grateful to the Cardiff team.
January 31, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for sharing your experience! We are so glad to hear that our team was able to make your car buying process enjoyable and provided you with the care and attention you deserve. We are grateful to have been able to assist you and hope your new car brings you many happy memories. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
The experience of buy a car was very…
The experience of buy a car was very relaxed and the sales team went above and beyond.
January 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you for the fantastic review! We are so glad to hear that you had a relaxed experience and that our sales team went above and beyond for you. It's our goal to provide top-notch service to all of our customers. We look forward to helping you with any of your future car needs.
Many thanks,
Sinclair Volkswagen.
This is the second time I have been to…
This is the second time I have been to Wayne he is brilliant, I’ve told him what I need and he’s sourced it to the t. No fuss. Always available on email / over the phone. I look forward to returning to him on the next occasion.
January 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Cardiff
Thank you so much for your kind words and continued support! It's always a pleasure to assist you and we take pride in sourcing exactly what you need. Looking forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
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