We purchased my son’s first car from here and the service was excellent, Charlie that dealt with us was brilliant and nothing was too much trouble for him. I would definitely recommend visiting if you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Sinclair VW garage at Neyland is near a busy round about and if I drove there and left my car for the day there is nothing to do and no way I could get home on public transport. For a small char... See more
Company replied
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... See more
Company replied
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Neyland
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 796190
4.8
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service from the initial…
Very good service from the initial meeting and test drive to purchasing a car.
February 18, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
We are happy to hear about your positive experience and glad our team was able to make the car buying process enjoyable for you. Thank you for choosing Sinclair Volkswagen, I will make sure to pass this on to the Team!
Fantastic customer service, highly recommend
Fantastic customer service, staff always super helpful & nothing is too much trouble.
February 17, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words Elissa! We appreciate your support and hope to continue exceeding your expectations. Will make sure to pass this on to the Volkswagen Team!
That the car was picked up from outside…
That the car was picked up from outside my home
February 12, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your 5/5* review Ingrid! We're thrilled that our pick-up service made things convenient for you. We look forward to seeing you again in the future!
Excellent sales
Excellent sales - Niall could not have been more helpful or informative. There was no sales pressure - we were treated with respect and given options but no pressure to accept - although we did !! The car was immaculately presented and we felt very positive about ongoing servicing support. All in all an excellent experience and the car is fabulous.
January 27, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words and for choosing our dealership! We're thrilled to hear that Niall provided exceptional service and that you had a positive experience with us. I will make sure to pass this on to Niall and VW Sales Manager. We hope you enjoy your new car!
The sales man was good& very helpful
January 30, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the positive feedback Linda! We are happy to hear that our Sales Executive was helpful in meeting your needs and I will make sure to pass this on to the VW Team. We value your business and look forward to seeing you again.
The salesperson was extremely friendly
The salesperson was extremely friendly, informative and helpful. We were allowed to take a vehicle for a test drive without a salesperson with us, never seen that before.
February 1, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thanks so much for the kind words, Steve! We’re really glad to hear you had a great experience with our salesperson. I’ll be sure to pass this along to Andrew and our VW Sales Manager. We look forward to seeing you again soon!
Overall good service
Dealing with vw Neyland is a good experience... owning volkswagens for years now they know us well.. Neil and Mike are great assets to the company... very helpful as I'm not always in Pembrokeshire.. handy when we need to hire a car ...
January 24, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for sharing your positive experience with us, Richard! We are thrilled to have loyal customers like you who have trusted us with their Volkswagens for years. We are lucky to have Neil and Mike as part of our team, and I will be sure to pass this feedback on to them both and to our Service Manager. Thanks for choosing VW Neyland!
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review, Anthony! It’s great to hear you enjoyed your experience with our staff and service. I’ll make sure to pass your feedback on to our VW Service Team and Manager, we look forward to seeing you again.
Really helpful sales person
Really helpful sales person, who explained everything and gave various options to meet my needs
January 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great review Jayne! We're happy to hear that Charley was helpful and informative. We appreciate your business and I will make sure to pass on your review to Charley and our VW Sales Manager.
Very courteous reception staff
Very courteous reception staff. Very efficient service. Particularly impressed with the mini video of our car being checked
January 24, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words Anne! We are thrilled to hear that our reception staff provided courteous service and that you were impressed with the video that was sent to you. We strive to provide efficient and exceptional service to all of our customers. I’ll make sure to pass your feedback on to our VW Service Team and Manager, Thank you again!
Staff were very efficient and helpful.
January 20, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! Our team takes great pride in being efficient and helpful for all our customers. We appreciate your feedback and I will be sure to pass this on to our Volkswagen Team.
Very good service
Booking was easy and service was very good with the work completed in a timely manner.
January 9, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review Andrew! We're thrilled to hear that booking was a breeze and that our service met your expectations. I will make sure to pass this onto the Volkswagen Service Team and Manager, we look forward to seeing you again!
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the kind words Ceirios! We pride ourselves on our friendly and efficient service. I will make sure you pass this on to the Volkswagen Team, we look forward to seeing you again!
Efficient staff and a good experience…
Efficient staff and a good experience with the service manager
January 14, 2026
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for taking the time to share your positive experience with us John! Our team at Volkswagen are dedicated to providing efficient service. I will be sure to pass this onto our Volkswagen Service team and Service Manager.
As always an excellent job was done by…
As always an excellent job was done by everyone.. we have been customers of Sinclair Neyland for some time now and always come away with a feeling of satisfaction and confidence so well done to all.. keep up the good work..
December 12, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We strive to provide excellent service and it means a lot to hear that we've met your expectations. We truly appreciate your loyalty and look forward to continue serving you. Thank you for choosing Sinclair Neyland!
Many thanks,
Sinclair Volkswagen.
Excellent Team
The team have been very supportive , they are very knowledgable , keep you up to date and deliver very good service .
November 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words about our team! We are thrilled to hear that they have been supportive, knowledgeable, and provided top-notch service. We strive to keep our customers informed and deliver the best service possible. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Good customer service
Good customer service, fixed what they could and rebooked the car in when the replacement parts arrived.
November 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback! We're glad we could help and get your car rebooked as soon as the replacement parts arrived. We appreciate your patience and look forward to seeing you again. Kind Regards, Sinclair Group
Car service
Everything was clearly explained and the work was completed in a timely manner.
November 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We strive to provide a clear explanation and efficient service for all our customers. We appreciate your feedback.
Many thanks,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We strive to provide exceptional service to all our valued customers. We appreciate your support!
Many thanks,
Sinclair Group.
Good service
Good service. Used collection service for first time and will use again.
November 18, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for choosing our collection service for the first time! We're thrilled to hear that you had a positive experience and we look forward to serving you again in the future.
Many thanks,
Sinclair Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.