We purchased my son’s first car from here and the service was excellent, Charlie that dealt with us was brilliant and nothing was too much trouble for him. I would definitely recommend visiting if you... See more
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The Sinclair VW garage at Neyland is near a busy round about and if I drove there and left my car for the day there is nothing to do and no way I could get home on public transport. For a small char... See more
Company replied
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... See more
Company replied
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Neyland
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 796190
4.8
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We always strive to provide outstanding service and are thrilled to hear that you had a great experience. We appreciate your recommendation!
Many thanks,
Sinclair Group.
Thank you, and yes, I will be back.
1. Friendly but professional.
2. Transparent. Kept me in touch with each step of the process. Prepared to listen to my questions and answer them to my satisfaction before moving on.
3. Although I've only driven my car for 20 miles since collecting it, IT FEELS GREAT.
November 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We strive to provide a friendly and professional service every step of the way. Our transparent process ensures you remain in the loop and we are always happy to address any questions or concerns. We hope your car continues to feel great for many miles to come. See you soon!
Many thanks,
Sinclair Group.
Prompt Setvice
Lost the screen, car booked in promptly and computer upgrade carried out.
This is the seventh car we have had over the years with Sinclair, think that says that we have been happy with their service! ;-)
November 12, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for choosing Sinclair for your car needs over the years! We are thrilled to have you as a loyal customer and are glad to have been able to promptly book in your car and upgrade your computer. We look forward to continue providing excellent service to you in the future!
Many thanks,
Sinclair Group.
Wonderful support when you are a volkswagen customer.
The service staff at Sinclair Neyland are wonderful. Mike and Neil really look after their customers. Nothing is too much trouble and as a long time customer I trust them completely and know I can rely on them to do their best for me. All the staff are professional but show a personal touch. The staff at Neyland are the reason my husband and I have stayed with Volkswagenfor many years. The cars are amazing but the reassurance of great support at our local dealer is everything.
November 8, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your glowing review of our service staff at Sinclair Neyland. Our team takes great pride in providing exceptional care and personalised service to all of our customers. We truly value your loyalty and we look forward to continuing to serve you and your husband for many more years to come. Drive on with confidence knowing that we're always here for you.
Many thanks,
Sinclair Group.
Very happy with level of service from…
Very happy with level of service from Sinclair Volkswagen Neyland.
Great service from Neil J and also from Dafyyd C for a comprehensive video of my car status.
Comfy seating area and coffee to hand.
Great service all round.
November 5, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for taking the time to share your positive experience at Sinclair Volkswagen Neyland. We pride ourselves on providing excellent service, and we're glad that Neil and Dafyyd were able to make your visit even better. We hope to see you again soon!
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority and we appreciate your business. Have a wonderful day!
Many thanks,
Sinclair Volkswagen.
Good communication,knowledgeable
Good communication,knowledgeable, and did what they said they would do in the time frame
October 23, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind review! We are thrilled to hear that our communication, expertise, and reliability met your expectations. We pride ourselves on delivering top-notch service within the promised timeframe. We appreciate your trust in us and look forward to working with you again in the future.
Many thanks, Sinclair Volkswagen.
Andrew Davies and the sales staff
Andrew Davies and the sales staff
We're friendly polite very helpful answerd every question I threw at them
Nothing was to much trouble ex excellent staff
Purchasing a car from V W Neyland was
A very pleasant experience
October 26, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that our team, especially Andrew Davies, provided you with excellent service and made your car buying experience at VW Neyland a pleasant one. We truly appreciate your business and look forward to serving you in the future.
Many thanks, Sinclair Volkswagen.
MOT and service
Have used Sinclair for my yearly MOT and service for several years, and have always received a good service , they don’t encourage you to spend money unnecessarily, and to date I’ve not had any issues with the work that they have carried out for me.
October 22, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your continued trust in Sinclair for your MOT and service needs. Our team takes pride in providing quality service without pressuring customers to spend unnecessarily. We're glad to hear you've had a positive experience with us and we look forward to working with you again in the future.
Many thanks, Sinclair Volkswagen.
Very good customer service very…
Very good customer service very knowledgeable staff very friendly no hard sell no expectations just overall a great experience.
October 18, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your positive feedback! We are thrilled to hear that you had such a great experience with our knowledgeable and friendly staff. Our goal is always to provide top-notch customer service without any pressure. Thank you for choosing us!
Many thanks, Sinclair Volkswagen
Reply from Sinclair Group - Sinclair Volkswagen Neyland
We are thrilled to hear that your experience with us was nothing short of fantastic! Our team strives to provide excellent customer service, and we are happy to know that we succeeded. Thank you for your support!
Many thanks, Sinclair Volkswagen
Tale of Two Volkswagen Dealers
Tale of Two Volkswagen Dealers: Avoid Mon Motors, Praise Neyland VW
⭐☆☆☆☆ (1 Star) for Mon Motors Volkswagen, Merthyr Tydfil
I purchased a 21 -plate approved used Polo from Mon Motors in Merthyr Tydfil, expecting the high standards promised by the VW Approved Used programme. Unfortunately, my experience was deeply disappointing.
Within a week of collection, several issues emerged:
· The rear light cluster worked intermittently.
· The brake tail light failed completely.
· The car was supplied without a locking wheel nut.
These are significant safety and quality oversights that should have been identified during the famed "multi-point check." When I contacted Mon Motors to have these warranty issues rectified, their response was shocking. Despite the faults being their responsibility, the earliest booking they could offer was three months away. This was completely unacceptable for a car I had just purchased.
My emails and follow-ups were met with silence, showing a total disregard for customer care after the sale.
⭐⭐⭐⭐⭐ (5 Stars) for Neyland Volkswagen
In stark contrast, the team at Neyland VW have been exceptional. Faced with Mon Motors' inertia, I contacted them, and they were a breath of fresh air.
They booked my car in promptly, provided a courtesy car for the day, and fixed all the issues efficiently and professionally. They took full ownership of the problem, assuring me they would pursue Mon Motors for the costs directly.
A special thank you must go to Neil at Neyland, who managed the situation brilliantly and turned an incredibly stressful experience into a resolved one. His professionalism is a credit to the dealership.
Conclusion: My advice is to be very wary of which Volkswagen dealer you choose. Based on this experience, I cannot recommend Mon Motors in Merthyr Tydfil. However, if you are in the area, Neyland VW has proven themselves to be a trustworthy and customer-focused service centre. Thank you again to all at Neyland.
October 17, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for sharing your experience and giving us this valuable feedback. At our retailers, our top priority is always our customers' satisfaction and safety. We are thrilled to hear that we were able to offer you a positive and efficient experience at Neyland VW. Thank you for trusting us with your car and we look forward to serving you in the future!
Many thanks, Sinclair Volkswagen.
Always a great service from Sinclair Neyland
Always a great service from Sinclair Neyland. The problem with my car was rectified quickly, and also provided transport to get home and back to the garage.
October 1, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words! We're thrilled to hear that our team at Sinclair Neyland provided you with excellent service, quick resolutions, and even transportation. We value your business and are here to help anytime.
Many thanks, Sinclair Volkswagen
As usual friendly
As usual friendly, thorough and reliable. I felt like a queen driving off the forecourt in my golden oldie, safe and secure for another year!
Thank you
Janet D.
October 3, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind review, Janet! Our team takes great pride in providing top-notch customer service and ensuring your vehicle is safe and secure. We're honoured to have you as a customer and look forward to seeing you again next year.
Many thanks, Sinclair Volkswagen
I never get the complimentary car wash that was offered
The service is always really good, the reason for the 3 star is, i always tick the box for a complimentary car wash when checking the car in, but it never gets done.
October 1, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for taking the time to leave a review. We apologise for the inconvenience of not receiving a complimentary car wash. We have addressed this issue and will ensure your expectations are met in the future. Thank you for your feedback and for choosing our service.
Many thanks, Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words! We strive to provide excellent and efficient service to all of our customers. Your satisfaction is our top priority!
Many thanks, Sinclair Volkswagen
Outstanding first class knowledge
Outstanding first class knowledge, experience, help, honesty, reliability and respect at all times.
September 25, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We strive to provide exceptional service and are thrilled to know we've exceeded your expectations. It's an honour to have earned your trust and respect.
Many thanks, Sinclair Volkswagen
Excellent service from all the team
Excellent service from all the team, especially Neil Jones who personifys great customer service . Thanks to the tech Joel for the service and good quality video review and cleaning team for my clean car. This is the reason I have been a customer for the last 8 years . Keep up the good work guys
September 25, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words! We are thrilled to hear that our team, especially Neil and Joel, provided you with such excellent service and a high quality video review. We appreciate your loyalty over the past 8 years and will continue to strive for your satisfaction.
Many thanks, Sinclair Volkswagen.
Excellent service and no problem to let…
Excellent service and no problem to let you know that everything will be done Ian’s a very informative video of the o inspection underneath the vehicle great work
September 17, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your positive feedback! We strive to provide excellent service and always make sure our customers are well informed about their vehicle. We're happy to hear that you had a great experience with the inspection and our team. Thank you for choosing us!
Many thanks, Sinclair Volkswagen.
Helpfull
The service gentleman went over and above to sort my issues with my app so I would like to commend him took a bit of time to overcome the symptoms as it was very quiet with some ,5 gentlemen on their computers but once one looked up it became plain sailong
September 17, 2025
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words! Our team is dedicated to providing exceptional customer service and we're glad to hear that our service met your expectations. We appreciate your feedback and hope to continue exceeding your expectations.
Many thanks, Sinclair Volkswagen.
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