We purchased my son’s first car from here and the service was excellent, Charlie that dealt with us was brilliant and nothing was too much trouble for him. I would definitely recommend visiting if you... See more
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See what reviewers are saying
The Sinclair VW garage at Neyland is near a busy round about and if I drove there and left my car for the day there is nothing to do and no way I could get home on public transport. For a small char... See more
Company replied
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... See more
Company replied
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Neyland
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 796190
4.8
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service!
Andrew was very helpful, giving me all the information I needed to make a decision. The whole buying process was very smooth and easy, and Carla handled the collection really well. Thank you!
November 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Gwenda,
Thank you for your lovely feedback. We’re thrilled that Andrew and Carla made the buying process smooth and easy. Enjoy your new car!
Kind regards,
Sinclair Group
Sinclair has helped us a great deal in…
Sinclair has helped us a great deal in finding our dream car stress free and a very good experience. Good customer care and service 👍
October 31, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Michelle,
We’re delighted to have helped you find your dream car! Thank you for sharing your experience, and enjoy every drive.
Kind regards,
Sinclair Group
T CROSS.
The sales staff were all very helpful and made. My wife and I welcome, Andrew and Carla especially. Looking forward to seeing them again at service time.
October 25, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mrs Rees,
Thank you for your kind words! We're delighted to hear that you and your wife felt welcome and had a great experience with Andrew and Carla. We look forward to seeing you again at service time.
Kind regards,
Sinclair Group
Consistency
I have bought all my cars from Sinclair Neyland since 2007. My experience of changing from manual to automatic was as easy and excellent as ever.
October 10, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Valerie,
Thank you for your continued trust in us since 2007! We're thrilled your transition to automatic was as smooth as ever.
Kind regards, Sinclair Group.
Brilliant service
Couldn’t thank everyone enough, so helpful and friendly. Definitely reccomend
October 10, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Emelia,
Thank you for the wonderful feedback. We're so pleased to hear you found our team helpful and friendly!
Kind regards, Sinclair Group.
Excellent service
Great service received from Andrew Davies. Very helpful & informative without making me feel pressured into making a decision. Excellent handover with the vehicle too.
September 29, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Nicky,
Thank you for your wonderful review. We are thrilled to hear that Andrew Davies provided you with excellent service and made the process smooth and pressure-free. We hope you're enjoying your vehicle, and we appreciate your kind words.
Kind regards,
Sinclair Group.
Professional approach great range of…
Professional approach great range of vehicles good knowledge of the model good follow up to ensure we got the best from our purchase
September 28, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Geraint,
We really appreciate your feedback! It's fantastic to hear that our professional approach, range of vehicles, and follow-up ensured you got the most from your purchase. We hope you continue to enjoy your vehicle.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Paul,
We're thrilled to know you found our sales team welcoming, friendly, and professional. We appreciate your recommendation!
Kind regards, Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Stephen,
We appreciate your review and are glad you noticed the attention to detail and service we strive to provide!
Kind regards, Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mrs J. Hughes,
Thank you for your kind words. We're glad to hear that our staff were able to assist you well.
Kind regards, Sinclair Group.
Professional and friendly
Thorough, professional, friendly, efficient and respectful service by the Sinclair Garage in Neyland. They answered all my queries quickly and informed me of progress, dates etc during purchase. Thank you.
August 18, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Helen,
Thank you for your kind words! We're pleased to hear that you found our service thorough, professional, and friendly. Keeping you informed during the purchase process is important to us, and we're glad you appreciated it. We hope you enjoy your new car.
Kind regards,
Sinclair Group.
Good customer relations in purchase of…
Good customer relations in purchase of new car from initial interest to handover
August 2, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Andrew,
Thank you for your feedback! We’re glad to hear that you had a good experience throughout the purchase of your new car, from initial interest to handover. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
The sale person( Andrew) was very…
The sale person( Andrew) was very helpful though out the process. And kept me informed all the way.
August 11, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi John,
Thank you for your kind review! We're pleased to hear that Andrew was helpful and kept you informed throughout the process. Your satisfaction is important to us, and we're glad we could provide a positive experience.
Kind regards,
Sinclair Group.
The Buying of a New Car Experience
The helpfulness of the personnel. The clarity and unpushy way in which they dealt with me was much appreciated.
They knew their stuff and were courteous throughout.
July 31, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Janet,
Thank you for your lovely review! We're so pleased that you found our team helpful, courteous, and knowledgeable. Your appreciation means a lot to us.
Kind regards,
Sinclair Group
Very helpful
Very helpful, very efficient. Couldn’t say enough good things about Dan James, the salesman I worked with
July 14, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Craig,
Thank you for your kind words about Dan James. We are delighted to hear you found our service very helpful and efficient.
Kind regards,
Sinclair Group.
Very good help me all the way to get a…
Very good help me all the way to get a new car
July 1, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Mr Thomas Roberts,
Thank you for your feedback. We're pleased to hear that you received very good help throughout your car buying process.
Kind regards,
Sinclair Group
Highly recommend
Great communication throughout. Easy document signing, could do it all from home. Everyone went above and beyond and the car is great!
June 15, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Imogen,
Thank you for your kind words. We're glad you had a great experience with our communication and document signing process, and that you love your new car!
Kind regards,
Sinclair Group
Everyone we dealt with was so helpful…
Everyone we dealt with was so helpful and friendly. A most efficient service, professional and friendly.
June 15, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Hi Roz,
Thank you for your review. We're pleased to hear that you found our service efficient, professional, and friendly. It was a pleasure assisting you!
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you, Ian! They will be thrilled to read your review and 5-stars.
Kind regards,
Sinclair Group.
GOOD EXPERIENCE
We called here as we were considering buying another VW Tourareg. I have tried 4 times to get a deal here and always failed to get a deal. On this occasion we were very happy with the price that we got for our car in part exchange. Andrew Davies the salesman was not pushy at al, l everything transparent and keep us in the loop. On handover day Carla was lovely and we went through the paperwork with ease. Even a good amount a fuel in the tank!!
I must mention Mike in the service department. He was brilliant last year when my car developed a fault and had to have a new loom under warranty. All in all well done Sinclair Garages Neyland
May 31, 2024
Reply from Sinclair Group - Sinclair Volkswagen Neyland
Thank you for taking the time to leave a review, Colin. We appreciate what you have said and the team in Neyland will be thrilled to read your comments.
We hope you enjoy your new vehicle!
Kind regards,
Sinclair Group.
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