The sales consultant (Nicholas Jones) was very helpful and took his time to explain everything , it was not rushed. This took place approx 2 weeks before I took delivery of the new car on the 2nd Sep... See more
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Was a great experience, from the initial test-drive, to the unveiling of my new ID.4 EV from under a satin sheet - which was the coolest. No prior experience ownIng an EV, but the sales-team explained... See more
I visited Sinclair Swansea with a small problem today and the staff were amazing. The lady on reception was so kind, making us a cup of tea while we waited & the gentleman who sorted our problem was w... See more
From the moment I arrived at the desk in the foyer, to the moment I collected my “new” car. The help, guidance and thoughtfulness was exceptional. Liam Smith was the lovely Salesman who looked after... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, Wales, United Kingdom
- 01792 894951
4.9
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience throughout
Great experience throughout. All staff very thorough and helpful. Process made very easy and enjoyable
October 29, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the fantastic review! We are thrilled to hear that you had a great experience with us. Our team strives to make every process easy and enjoyable for our customers. We appreciate your support!
Many thanks,
Sinclair Volkswagen.
great experience
The staff and not just those that we deal directly with. Everyone was very welcoming and helpful.
October 25, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your positive feedback! We pride ourselves on having a friendly and helpful team, and we're glad to hear that you had a great experience with all our staff. We hope to see you again soon!
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We are proud to have Liam as part of our team and are happy to hear that he made your experience with us a smooth and pleasant one. We appreciate your business and hope to see you again soon!
Many thanks, Sinclair Volkswagen.
Outstanding customer service
Really happy with my change over and my interactions with VW started dealing with Andrew initially and before the completion he got a promotion. I was then dealing with Jacob and despite the promotion Andrew always went out of his way to come come and see me when visiting of check in. In the end super pleased with my new car and the customer service was excellent
September 28, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for choosing VW and for your kind words! We are thrilled that you had such a positive experience with our team, especially Andrew and Jacob. We hope you enjoy your new car and look forward to serving you again in the future.
Many thanks, Sinclair Volkswagen.
CAR HUNTING
Very pleasant sales area, friendly welcome at reception, very nice free coffee, Tom on car sales very polite and not overpowering to try and get a sale.
big thank you for whole experience.
October 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We strive to provide a welcoming and enjoyable experience for all of our customers. It was a pleasure having you visit our sales area and we're happy that you enjoyed the free coffee. We'll be sure to pass along your compliment to Tom for his polite and non-aggressive approach. Your satisfaction is our top priority!
Many thanks, Sinclair Volkswagen
Great staff, especially Craig
The Staff where very helpful and quick with responses, the car was in perfect condition and buy the car was a quick and easy process
October 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the positive review! We are thrilled to hear that our staff provided helpful and prompt service, and that you had a smooth experience purchasing your car. We pride ourselves on providing excellent customer service paired with high quality vehicles. Enjoy your new car!
Many thanks, Sinclair Volkswagen
Very friendly and helpful staff!
Very friendly and helpful staff who fully explained at all stages,
September 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! Our team strives to provide exceptional service and we are glad to hear we met your expectations. We hope to see you again soon!
Many thanks, Sinclair Volkswagen
Great personal service
September 27, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team. Providing exceptional personal service is what we strive for and we hope to have the opportunity to serve you again soon.
Many thanks, Sinclair Volkswagen
Very welcoming staff
Very welcoming staff. All very knowledgeable and helpful.Throughout the process I was kept updated at all stages. Hand over was excellent with lots of time spent explaining how all parts of the car technology operated. Overall and excellent experience.
September 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind review! We are thrilled to hear that our staff provided excellent service and kept you informed throughout the process. Our team is dedicated to ensuring a smooth and knowledgeable car buying experience for all our customers. Enjoy your new car and please don't hesitate to reach out if you have any questions about the technology.
Many thanks, Sinclair Volkswagen
Excellent customer service
Excellent customer service. Ahmed gave us his full attention. New car purchase went very smoothly, and we had a great deal.
September 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words, we're thrilled to hear about your positive experience with Ahmed! Our team takes pride in providing exceptional customer service and making the car buying process as smooth as possible. Congratulations on your new purchase and thank you for choosing us!
Many thanks, Sinclair Volkswagen
Helpful but not pushy
Helpful but not pushy. Any problems have been sorted quickly
September 21, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We strive to provide helpful service without being pushy. Our team is always ready to quickly address any problems that may arise. We value your business and look forward to serving you again soon.
Many thanks, Sinclair Volkswagen
Very understanding of our needs and…
Very understanding of our needs and very patient with our questions. Never felt pressurised Everyone from desk to sales friendly and efficient .Liam and Andrew both went above and beyond during the entire purchasing process. Thank you both
September 19, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words, we strive to provide excellent customer service and make the purchasing process as smooth as possible. We're so glad Liam and Andrew exceeded your expectations!
Many thanks,
Sinclair Volkswagen.
Easy No Nonsense Transaction
Easy No Nonsense Transaction. Liam Smith was a pleasure to deal with.
September 18, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We pride ourselves on making our transactions straightforward and stress-free. It was a pleasure working with you, and we appreciate your business.
Many thanks,
Sinclair Volkswagen.
Great experience from start to finish
Great experience from start to finish. Ryan was very helpful and informative at every stage. Thrilled with my new car and highly recommend if you’re looking to purchase a new vehicle
September 17, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your amazing review! We are thrilled to hear that you had a great experience with us and that Ryan was able to assist you every step of the way. Enjoy your new car and thank you for recommending us to others!
Many thanks,
Sinclair Volkswagen.
Liam who made the whole experience…
Liam who made the whole experience painless. It was really easy to buy the beautiful V/W polo match. I love the car and the whole company made me feel special when I was picking it up. Thank you Liam and all at V/W Swansea
September 17, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the kind words, we are happy to hear that Liam made your car buying experience smooth and enjoyable. We strive to make our customers feel special and we're glad you love your new V/W Polo Match. Thank you for choosing us and we appreciate your support.
Many thanks,
Sinclair Volkswagen.
Superb service, superb product.
Tom was friendly, professional and very helpful. Great service as always. I'm sure we will return in the future.
September 13, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words, Tom! We take pride in providing friendly and professional service to all of our customers. We look forward to welcoming you back in the future.
Many thanks,
Sinclair Volkswagen.
All in the customer service
All in the customer service. Nicky Lack was excellent from 1st call after online enquiry to test drive and support through purchase. All nice and easy, helpful and over the moon with the car.
September 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words about our customer service and specifically, our colleague Nicky Lack! We're thrilled to hear that your entire car buying experience was enjoyable and stress-free. Congratulations on your new car, we're so happy you're over the moon with it!
Many thanks,
Sinclair Volkswagen.
Liam from the sales team was excellent…
Liam from the sales team was excellent at explaining the process and guiding me through the purchase.
Answered all the questions to my satisfaction.
September 14, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words, we are happy to hear that Liam provided you with exceptional service. Our sales team takes pride in making sure our customers are well-informed and satisfied with their purchases. We appreciate your support and hope to see you again soon!
Many thanks,
Sinclair Volkswagen.
One of the best experiences I’ve ever…
One of the best experiences I’ve ever had purchasing a new vehicle. Communication was first class, I was kept informed every step of the way and Tom was a fantastic salesman. Perfect, highly recommended!
September 12, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the kind words and recommendation! We strive to provide top-notch customer service and are happy to hear that we exceeded expectations with your vehicle purchase. We appreciate your support and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Thank you Tom
Recently purchased a vehicle off Tom , really pleased with everything,from order to handover . Very helpful and kept me informed at every stage
Super pleased with my T-Roc . Thanks Tom
September 11, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for sharing your positive experience with Tom and our dealership! We are thrilled to hear that he provided excellent service and that you are enjoying your T-Roc. We pride ourselves on keeping our customers informed every step of the way. Enjoy your new vehicle!
Many thanks,
Sinclair Volkswagen.
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