The sales consultant (Nicholas Jones) was very helpful and took his time to explain everything , it was not rushed. This took place approx 2 weeks before I took delivery of the new car on the 2nd Sep... See more
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See what reviewers are saying
Was a great experience, from the initial test-drive, to the unveiling of my new ID.4 EV from under a satin sheet - which was the coolest. No prior experience ownIng an EV, but the sales-team explained... See more
I visited Sinclair Swansea with a small problem today and the staff were amazing. The lady on reception was so kind, making us a cup of tea while we waited & the gentleman who sorted our problem was w... See more
From the moment I arrived at the desk in the foyer, to the moment I collected my “new” car. The help, guidance and thoughtfulness was exceptional. Liam Smith was the lovely Salesman who looked after... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, Wales, United Kingdom
- 01792 894951
4.9
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New VW Polo
Liam made the experience of buying the car easy and explained everything in detail. Sinclair gave a good deal.
January 30, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the wonderful review! We pride ourselves on making the car buying experience easy and enjoyable for our customers. We're glad Liam and our team at Sinclair were able to provide you with a great deal and thorough explanation. Happy driving!
Many thanks,
Sinclair Volkswagen.
Thank you Mohammad
Was served by the very helpful, polite, friendly, professional Mohammad. Excellent communication which made our purchase so much easier. Thank you!
January 15, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your glowing review! We are so happy to hear that Mohammad provided you with excellent service. We strive to make our customers' buying experience easy and enjoyable, and we are thankful to have such a helpful and friendly team member like Mohammad. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
great people to deal with
January 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
We are thrilled to hear that you had a positive experience with our team! Our goal is always to provide excellent service to our customers. Thank you for your kind words and for choosing our business.
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for sharing your experience with Liam! We pride ourselves on providing exceptional service and we're so glad he made your experience a positive one. We appreciate your business and look forward to working with you again in the future.
Many thanks,
Sinclair Volkswagen.
I have found vw sinclair in Swansea…
I have found vw sinclair in Swansea very good, I needed a car kept for me and they did, so thank you sinclair Swansea, would recommend to go there
January 17, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for sharing your experience with us! We are thrilled to hear that you had a positive experience at Sinclair Swansea. We value your trust and recommendation and can't wait to help you again in the future. Happy driving!
Many thanks,
Sinclair Volkswagen.
New car purchase
Sales person was helpful without being pushy found a new car for us that fitted what we were looking for.The handover was smooth & from signing to receiving the new vehicle only took 5 days.
January 11, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words and positive review! We strive to provide exceptional service without being pushy. We are thrilled that you found your perfect car in just 5 days. Enjoy your new vehicle!
Many thanks,
Sinclair Volkswagen.
Fantastic experience visiting Sinclair…
Fantastic experience visiting Sinclair in Swansea only took my T-Roc in for a service but ended up purchasing a brand new Polo Black edition. The sales person Mo Hussain was amazing to deal with very professional and friendly (not your usual pushy sales person) would highly recommend a visit even if it’s only for a look around or bit of advice.
January 1, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for sharing your awesome experience with us! It's always a pleasure to provide top-notch service and we are thrilled that you ended up leaving with a brand new Polo Black edition. We pride ourselves on having knowledgeable, friendly sales representatives like Mo. Thank you for the recommendation, your satisfaction means the world to us!
Many thanks,
Sinclair Volkswagen.
Second purchase from this company in 3…
Second purchase from this company in 3 years can’t fault them
January 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for being a loyal customer! It means a lot that you have chosen us for your second purchase in 3 years. We're glad to have met your expectations and look forward to serving you for years to come. 😊
Many thanks,
Sinclair Volkswagen.
Great service
I made a purchase at Sinclair Swansea and Craig Howells was really helpful. He kept me informed at all stages and was a really lovely person to deal with.
December 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your wonderful review! We are so happy to hear that Craig provided you with excellent service and made your purchase at Sinclair Swansea a great experience. We are lucky to have him on our team. We look forward to seeing you again soon!
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your positive review! We strive to provide exceptional service and it means a lot to us to hear that we exceeded your expectations. We look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Reason we buy VW
We tried to buy VW for the last 20 years because we knew we could rely on Sinclairs service team.
Sure, we had the odd issue, but we never walked away without being glad we went to Sinclair.
October 2, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your loyalty over the last 20 years! Our dedicated service team at Sinclair is always here to make sure our customers leave satisfied. We appreciate your trust and look forward to continuing to provide you with reliable service.
Many thanks,
Sinclair Volkswagen.
The staff are very professional and…
The staff are very professional and polite.
My second purchase and well looked after .
The only problem I had was phoning the office showroom I could not connect via the automated system. Kept asking for me to press 1. No response? After 3 attempts I stopped .
A first class service from a first class team.
Sinclairs you should be extremely proud of the staff that go the extra mile.
Well done .
December 8, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We are so happy to hear that our staff provided you with top-notch service. We apologize for any issues you experienced with our phone system and will make sure to address it. We truly appreciate your business and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Friendly and helpful staff
Lee the salesman was easy to deal with, very professional and friendly. In fact all the staff I came into contact with were helpful. When I collected the vehicle it was covered in a sheet for the great reveal, inside was a teddy and a small bottle of bubbly.
I am extremely pleased with my purchase, a new VW Touareg.
November 13, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the wonderful review! We are thrilled to hear that our staff, especially Lee, provided you with an exceptional experience. Enjoy your new VW Touareg and the little surprises we included with your purchase. Cheers!
Many thanks,
Sinclair Group.
Above and Beyond!
Very professional experience and made it very special buying my first brand new car, well done to the team for their patience and courtesy to any questions I had to ask. Recommend going through Jacob Bemrose as had a lovely interaction with him when purchasing.
November 14, 2025
Experience with Sinclair's VW Swansea
I recently purchased a car from Tom at Sinclair's. Tom is an excellent salesman, makes so much effort to explain everything in detail and is really warm and genuine. It's really clear he knows his products inside out, he's honest, an excellent communicator and nothing is too much trouble. Everything was so quick and easy, our first meeting was on a Saturday, the car was ordered and delivered by the following Friday. Very happy customer, looking forward to using Sinclair's in the future!
November 7, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for taking the time to share your positive experience, we strive to provide excellent service and are thrilled to hear Tom exceeded your expectations. We cannot wait to continue serving you in the future!
Many thanks,
Sinclair Group.
Outstanding service and help from all…
Outstanding service and help from all the staff, Jacob Bemrose was top quality and made the process of ordering and purchasing a new vehicle easy and efficient
November 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words! We are thrilled to hear that our team, especially Jacob Bemrose, provided outstanding service during your vehicle purchase. We strive to make the process easy and efficient for all of our customers. Enjoy your new vehicle!
Many thanks,
Sinclair Group.
It's the Small Things!
Laura Marshall has helped me so far. I sent her this message earlier today:
I bought the VW Polo I discussed with you. As originally indicated it was not a smooth process.
I had some queries about the car and brought it to the dealership on Thursday 30th October (after collecting it on Tuesday 28th) and at 08.30 on Monday 3rd November as agreed with Jacob Jenkins. When I arrived on the 3rd nobody was expecting me.
Today the tyre pressure light appeared on the dashboard, it was my first trip outside Swansea. Jacob has moved on and I have no contact in servicing. This is not what I expected in terms of car teething challenges or customer care. I have not had a new car for ages and so the change is not as straightforward as it might be for others.
Please help - I do not want to keep returning to the dealership. I am working most of today. From 10th - 18th November I am working abroad. Is there anyone who can help me tomorrow morning at 08.30?
October 30, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Jayne,
Thank you for bringing this to our attention. We apologise for the inconvenience and lack of communication you experienced. We will address this with our team and make sure you receive the necessary assistance moving forward. Thank you for your patience and understanding, if there's anything we can do, please reach out.
Many thanks,
Sinclair Volkswagen.
Nicky Lack was excellent
Nicky Lack was excellent. He talked me through the process and listened to my concerns and requests. He rang when he said he would and I would say he is an asset to VW Sinclair sales team
November 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for taking the time to share your experience with Nicky Lack! We're so glad to hear that he provided excellent service and was attentive to your needs. We agree that he is an asset to our sales team at VW Sinclair. We look forward to serving you again in the future.
Many thanks,
Sinclair Group.
We had excellent service from Jacob…
We had excellent service from Jacob Bemrose. Nothing was too much trouble, and he was very enthusiastic. He made buying a car easy. Diolch yn fawr.
November 1, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words and positive review! We are thrilled to hear that Jacob provided you with excellent service and made your car buying experience easy. We truly appreciate your business and look forward to assisting you in the future. Diolch yn fawr!
Many thanks,
Sinclair Volkswagen.
Very efficient.
October 29, 2025
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your positive review! We are thrilled to hear that our efficiency has made a positive impact on your experience. Our team works hard to provide fast and effective services to all of our customers. We appreciate your support!
Many thanks,
Sinclair Volkswagen.
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