The sales consultant (Nicholas Jones) was very helpful and took his time to explain everything , it was not rushed. This took place approx 2 weeks before I took delivery of the new car on the 2nd Sep... See more
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Was a great experience, from the initial test-drive, to the unveiling of my new ID.4 EV from under a satin sheet - which was the coolest. No prior experience ownIng an EV, but the sales-team explained... See more
I visited Sinclair Swansea with a small problem today and the staff were amazing. The lady on reception was so kind, making us a cup of tea while we waited & the gentleman who sorted our problem was w... See more
From the moment I arrived at the desk in the foyer, to the moment I collected my “new” car. The help, guidance and thoughtfulness was exceptional. Liam Smith was the lovely Salesman who looked after... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, Wales, United Kingdom
- 01792 894951
4.9
Excellent
316 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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Really friendly and approachable staff…
Really friendly and approachable staff in all departments we interacted with. Plenty of information and listened to our questions. Kept up to date with delivery information and was a very smooth process.
March 23, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your glowing review! Our staff takes great pride in providing exceptional customer service and your positive experience means a lot to us. We're so glad everything went smoothly and we were able to answer all your questions. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Can't go wrong with Liam!
I recently traded in my Golf for a brand new one, and Liam made the entire process ridiculously smooth. He broke everything down in a way that actually made sense, which is impressive considering I usually need things explained to me like I’m assembling an IKEA bed-side table. Honestly, I’m convinced Liam could sell a car to someone who walked in looking for a sandwich, and they’d leave happy about it.
There was absolutely zero pressure at any stage. It felt less like dealing with a salesperson and more like having a very knowledgeable mate guide you through your options… if that mate happened to know everything about Volkswagens and had the patience of a saint when you ask the same question twice in three slightly different ways.
This is actually my second time going through Liam, after he helped me upgrade from a Polo to my previous Golf a few years ago. At this point, I’m half expecting him to help my family choose the hearse I rock up to my own funeral in... and somehow still get them a great deal on it.
And yes, it has to be said: Liam is a tall, gentle giant. I’m 6ft 1 and standing next to him made me feel like I still need to ask an adult before making any decisions. I felt so much like Lord Farquaad, that he offered me a booster seat to use on the test drive. Thankfully, instead of sending me off to fight a dragon, he sent me away with a great deal, a brand new car, and the faint feeling I should go home and measure myself again.
All jokes aside, the level of service is genuinely unmatched. If you’re going to VW Swansea, go to Liam. It’s about as close as you’ll get to actually enjoying the car-buying process without questioning your sanity afterwards.
March 22, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your awesome review! We're thrilled that Liam provided you with such an exceptional car buying experience. We pride ourselves on making the process easy, pressure-free, and enjoyable for our customers. We appreciate your trust in Liam and our team at VW Swansea. Happy driving in your new Golf!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We strive to provide exceptional service and are happy to hear that we were able to assist you. Your satisfaction is our top priority. Thank you for choosing our business.
Kind regards,
Sinclair Group.
The place to buy a car..
Bought a brand new volkswagen and the experience was fantastic. No pressure, polite staff and the car was ready to take away in less than two weeks.
Thanks to Kelly for making the process stress-free and explaining all finance options.
March 17, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for sharing your fantastic experience with us! We're thrilled that our staff provided a stress-free car buying process and that you were able to drive away in your brand new Volkswagen in less than two weeks. We appreciate your business and are always happy to explain financing options. Enjoy your new car!
Kind regards,
Sinclair Group.
Excellent service from Jacob,Andrew and…
Excellent service from Jacob,Andrew and Clive
Greatly appreciated
March 18, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
We are thrilled to hear about your positive experience with our team! Providing excellent service is our top priority and we are delighted that Jacob, Andrew, and Clive were able to exceed your expectations. Thank you for choosing Sinclair Swansea Volkswagen, we greatly appreciate your support!
Many thanks,
Sinclair Volkswagen.
Welcoming enviroment
Welcoming enviroment , helpfull staff who were knowledgeable. Fairly smooth transaction , no pressure frm staff . Previous VW owner and happy with brand ( family & work life) found to be reliable .
March 11, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for taking the time to leave a positive review! We strive to create a welcoming and pressure-free environment while providing knowledgeable and helpful staff. We're thrilled that you continue to trust us for your family and work needs.
Kind regards,
Sinclair Group.
Customer satisfaction
Right from our initial discussions, Everything went like clockwork.
Really well looked after, nothing was to much trouble.
Well done everyone😊
March 13, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
We are thrilled to hear that your experience with us was seamless and stress-free! Our team strives to provide top-notch service and it sounds like we hit the mark. Thank you for choosing us!
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We strive to provide top-notch customer service and we are so glad to hear we hit the mark for you. Thank you for your support.
Kind regards,
Sinclair Group.
As we were new to the T- Roc the…
As we were new to the T- Roc the details of the range were explained, and the test run was long enough to get the feel of the car.
I will need another run through of the gadgets when i am next in Swansea. The lack of a hand book doesn,t help, though I gather it is available on line if you can find it !
March 4, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your positive review! We're glad we were able to provide a thorough explanation and test run of the T-Roc for you. We apologise for the lack of a handbook and can assure you that it is available online. We look forward to seeing you and providing any additional assistance in Swansea.
Kind regards,
Sinclair Group.
Features of the car explained well
Features of the car explained well. Offers available also explained. Jacob was very thorough. Great experience.
March 4, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
We are so glad you had a great experience with our team, our goal is to always explain features and offers clearly and thoroughly. Thank you for your kind words about Jacob!
Kind regards,
Sinclair Group.
Tiguan purchase
Sales staff are friendly and knowledgeable making a visit to the salesroom a pleasurable experience.
March 5, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words! Our team takes pride in providing a welcoming and knowledgeable experience for our customers. We can't wait to see you again!
Kind regards,
Sinclair Group.
amazing service from Tom Hiley at VW…
amazing service from Tom Hiley at VW swansea, courteous friendly knowledgeable and would always go that extra mile. Audi didnt even say hello to welcome and we have bought 4 cars from mercedes and NEVER had this treatment. Trophy goes to Tom Hiley for customer service, well done you.
March 5, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words! We're so happy to hear that Tom provided exceptional service at our VW dealership in Swansea. We strive to go above and beyond for our customers and we're glad Tom did just that. We'll be sure to pass along your praise to him. Thanks for choosing us and we hope to see you again soon!
Kind regards,
Sinclair Group.
👌👍👌👍👌👍👌👍👌👍
March 4, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for the positive feedback! We are thrilled to know that you are satisfied with our products/service. It means a lot to us and we can't wait to serve you again in the future. 👏
Kind regards,
Sinclair Group.
Fantastic experience from start to…
Fantastic experience from start to finish with the purchase of my new car . Liam from the Swansea branch listen to the exact specifications of what I wanted , he wasn’t pushy at all . He went the extra mile and he was an absolute pleasure to deal with . Liam , thank you!! Emma
March 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you, Emma! We are thrilled to hear about your fantastic car-buying experience with Liam at our Swansea retailer! Our team strives to provide exceptional service and we are delighted to know that you felt listened to and not pushed. Thank you for choosing us!
Kind regards,
Sinclair Group.
Brilliant from start to finish!
From the very start, I was made to feel like a valued customer. The sales person (Ahmed) was fantastic and had deep knowledge about all the VW products. I came with a list of features that I wanted, and he was able to quickly narrow down models that would suit my requirements. Communication throughout was fantastic, and Ahmed sent me useful videos every step of the way. He has assured me that he will be there for me post-sales and I feel that customer service will be brilliant going forward. Collection day was marvellous, and the handover was expertly done by Ahmed. Huge thanks to Ahmed and the team!!
March 4, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words, it means a lot to us! We strive to provide exceptional customer service and it's great to hear that Ahmed was able to exceed your expectations. We look forward to serving you in the future. Happy driving!
Kind regards,
Sinclair Group.
Fantastic service
I recently purchased a car from this garage and I honestly couldn’t be happier with the whole experience. From the very first test drive right through to completing the paperwork and handing over the keys, the service was absolutely brilliant.
I would highly recommend this garage and Justin Burt to anyone looking for a straightforward and enjoyable car-buying experience. Thank you again! 🚗✨
March 1, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
We are so thrilled to hear about your positive experience at our garage and with Justin Burt! Our goal is to provide our customers with the best car-buying experience possible. Thank you for recommending us and we hope you enjoy your new car! 🚗
Kind regards,
Sinclair Group.
Excellent service provided by Kelly
Excellent service provided by Kelly, made the process really at ease during tough decisions, Took me for a test drive- first time driving an automatic and she really helped me gain confidence within the car
February 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for sharing your experience with Kelly! We're thrilled to hear she made the process smooth and helped build your confidence with automatic driving. We appreciate your feedback and hope to see you again soon!
Kind regards,
Sinclair Group.
Jacob was great
Jacob was great, from test driving the car to getting everything sorted straight away with no fuss, no stress and a very happy buyer. Would definitely recommend Jacob to anyone.
February 12, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Wow, thank you for the kind words! We're thrilled that Jacob provided such a seamless and stress-free car buying experience. We truly appreciate your recommendation and hope you'll come back to us for all your future car needs.
Many thanks,
Sinclair Volkswagen.
Lovely guy
Lovely guy, salesman Liam Smith. Knows his stuff, very amenable, tells you what’s needed to be known. Patience with us oldies!!!🤣🤣
Readily prepared to help in all areas, computer forms eg.
January 29, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the kind words! We are lucky to have Liam on our team. His knowledge and patience are invaluable, and we're here to help with all your computer needs.
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for your kind words! We strive to provide a warm and inviting atmosphere for all of our customers. We appreciate your business! 😊
Many thanks,
Sinclair Volkswagen.
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