I visited Sinclair Swansea with a small problem today and the staff were amazing. The lady on reception was so kind, making us a cup of tea while we waited & the gentleman who sorted our problem was w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was a great experience, from the initial test-drive, to the unveiling of my new ID.4 EV from under a satin sheet - which was the coolest. No prior experience ownIng an EV, but the sales-team explained... See more
From the moment I arrived at the desk in the foyer, to the moment I collected my “new” car. The help, guidance and thoughtfulness was exceptional. Liam Smith was the lovely Salesman who looked after... See more
Company replied
amazing service from Tom Hiley at VW swansea, courteous friendly knowledgeable and would always go that extra mile. Audi didnt even say hello to welcome and we have bought 4 cars from mercedes and NE... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, Wales, United Kingdom
- 01792 894951
4.9
Excellent
315 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Julian,
Thank you for your review. We’re pleased the team at Sinclair Volkswagen Swansea were able to source the car you wanted and provide a positive experience throughout.
Kind regards,
Sinclair Group
Absolutely first class service from…Kelly Zervas
Absolutely first class service from Kelly. Helpful, knowledgeable and professional throughout. A great asset to your company.
Must also mention the lovely welcoming reception staff- always greeted with a big smile.
W&S
April 12, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Will,
Thank you for your fantastic review. We’re delighted to hear Kelly provided such professional and knowledgeable service throughout your experience. We’ll also pass your lovely comments on to our reception team.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Dai,
Thank you for your kind review. We’re pleased to hear you found the team knowledgeable, friendly and helpful during your visit to Sinclair Volkswagen Swansea.
Kind regards,
Sinclair Group
Fantastic customer care from start to…
Fantastic customer care from start to finish, picked up our new Golf GTI 50 yesterday, the handover was perfect, as was the whole process, nothing was too much for Craig to help us with and he kept us updated every step of the process, from ordering to driving away yesterday. Thank you so much😊……. Oh and they have lovely welshcakes too
April 28, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We're beyond happy to hear that you had a fantastic experience with us and that Craig went above and beyond for you. Enjoy your new Golf GTI 50 and the delicious welshcakes. We appreciate your business and thank you for choosing us!
Kind regards,
Sinclair Group.
Excellent experience
The whole process was easy and the staff were very helpful , especially Kelly. The communication was great throughout the process, no complaints whatsoever x
April 26, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Aimee,
Thank you for your lovely review. We’re so pleased Kelly and the team made the whole process easy and kept communication strong throughout. We appreciate your feedback.
Kind regards,
Sinclair Group
Friendly staff
April 25, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Rory,
Thank you for your review. We’re pleased to hear you found the team friendly during your visit to Sinclair Volkswagen Swansea.
Kind regards,
Sinclair Group
Efficient and welcoming
Efficient and welcoming. Liam very helpful. Comfortable customer seating area.
April 22, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Stuart,
Thank you for your great feedback. We’re delighted to hear Liam and the team at Sinclair Volkswagen Swansea provided an efficient and welcoming experience for you.
Kind regards,
Sinclair Group
It was an absolute pleasure dealing…
It was an absolute pleasure dealing with Kelly Zervas. She’s a credit to the company, and embodies everything that the company strives to achieve. Great service, great communication, excellent result. Thank you.
April 11, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Russell,
Thank you for your wonderful review. We’re thrilled to hear Kelly provided excellent communication and service throughout your experience. Your kind comments mean a great deal to the team.
Kind regards,
Sinclair Group
Amazing service
Staff were very welcoming upon arrival offering beverages and a place to sit. I dealt with Paul who was very knowledgeable and personable. Paul ensured that I had the best experience and ensure that I understood every part of the contact and ensure I had a good test drive of the car. Paul and the team were very accommodating and friendly. Paul made my car collection day very special and was lovely throughout my time at dealership. Thank you so much to Paul and the rest of the team for their amazing customer service :D
March 17, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Millie,
Thank you for sharing your experience! We are so happy to hear that our team, especially Paul, provided you with outstanding service and made your car collection day special. It was our pleasure to make sure you had a great experience and we appreciate your kind words. Safe travels!
Kind regards,
Sinclair Group.
New car purchase
Ahmed the salesman couldn’t have been more helpful when I was looking for a new car, understood exactly what I required and needed, went above and beyond 👍
I’m really pleased with the service provided and would certainly recommend Sinclair VW
April 14, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Hi Paul,
Thank you for your fantastic feedback. We’re delighted Ahmed was able to understand your requirements and provide such helpful service throughout your search for a new car. We really appreciate your recommendation.
Kind regards,
Sinclair Group
Top quality experience
Top quality experience - supportive and thorough professional treatment. Thank you Ahmed.
March 22, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for sharing your experience with us! We're thrilled to hear that you received top quality and supportive treatment from our team. We'll be sure to pass along your kind words to Ahmed. Thank you for choosing us!
Kind regards,
Sinclair Group.
Helpful went that extra mile to get…
Helpful went that extra mile to get what I wanted . Kept me informed throughout the process & delivered the car on time . The salesperson was very helpful & professional it was a pleasure to deal with this company
March 28, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for taking the time to share your experience! It brings us joy to know we were able to go above and beyond to get you exactly what you wanted. We appreciate your kind words and it was a pleasure working with you as well.
Kind regards,
Sinclair Group.
Excellent service
Liam was very professional while dealing with our enquires for buying a car, he listened to our needs and we left very happy with our new purchase. There was no pressure, and we were kept informed during the whole process.
April 4, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your kind words! We truly value providing a professional and pressure-free experience for our customers. We're thrilled that you are happy with your new car and appreciate your feedback. See you on the road!
Kind regards,
Sinclair Group.
An experience we’ll never never forget.
What an experience we had on Thursday, picking up our brand new Tiguan! I went in looking at a Tiguan Life, and I could have been sold on the spot. Luckily, PAUL CARE (a name that fits) got to know us and our needs and showed us a Tiguan Match that suited our needs a lot more.
Paul went out of his way to ensure we got the best deal in every way. He is not just a sales person and I recommend that anyone looking to buy at VW SWANSEA should go through him.
From the grand unveiling with a black sheet and giant red bow, to the champagne gift and a VW-branded teddy for our oldest, we could not have had a better customer experience. See you in 4 years!!
April 2, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the glowing review! We are so happy that you had such a memorable experience picking up your brand new Tiguan. Our team at Volkswagen Swansea strives to go above and beyond for our customers, and we are thrilled that Paul was able to find the perfect match for you. Enjoy your new car and we can't wait to see you in 4 years!
Kind regards,
Sinclair Group.
Fantastic experience from walking into…
Fantastic experience from walking into the show room then picking my new car up. I was informed at all times when my car was going to be ready for collection. Very professional and friendly staff
April 1, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the kind words and positive feedback! Our team takes great pride in providing top-notch service and we are thrilled to hear about your fantastic experience. Enjoy your new car and we look forward to serving you again in the future!
Kind regards,
Sinclair Group.
Craig Howells what a bloke
Craig Howells what a bloke
2 weeks and he found me the car I really wanted at a good price and all handed over!
So friendly & chatty
Brilliant service
I always return
March 31, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for choosing us, we're thrilled to know we were able to provide you with the car you really wanted at a great price! We'll pass this on to Craig also! We truly value your loyalty and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Great interaction with sales team very…
Great interaction with sales team very helpful.
March 29, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your positive feedback! Providing exceptional customer service is our top priority, and we're so glad to hear that our sales team was able to assist you. Your satisfaction is our ultimate goal.
Kind regards,
Sinclair Group.
Great service from Liam and the team on…
Great service from Liam and the team on a new car purchase , highly recommended
March 27, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for the kind words! We are thrilled to hear that Liam and our team provided exceptional service during your new car purchase. We highly value your recommendation and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you so much for the positive feedback! Our team takes pride in providing excellent service and we are so glad to hear that you enjoyed your experience at our showroom. We hope to see you again soon!
Kind regards,
Sinclair Group.
Really friendly and approachable staff…
Really friendly and approachable staff in all departments we interacted with. Plenty of information and listened to our questions. Kept up to date with delivery information and was a very smooth process.
March 23, 2026
Reply from Sinclair Group - Sinclair Volkswagen Swansea
Thank you for your glowing review! Our staff takes great pride in providing exceptional customer service and your positive experience means a lot to us. We're so glad everything went smoothly and we were able to answer all your questions. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.