We would highly recommend Sinclair VW. From the first time we walked in their showroom to look for a new vehicle we experienced a warm welcome, excellent customer service from a knowledgeable team w... See more
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Location
Switch locationTyndall Street, CF10 4BB Cardiff, GB
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See what reviewers are saying
Mike was great from start to finish. He helped me to make important decisions on which option would suit me best and also the best financial decision for myself too. Mike couldn't make the hando... See more
Company replied
Mike Green, a member of the sales team at Volkswagen Van Centre Cardiff, has been consistently helpful and patient while I went through a long process, over a period of many months, of deciding which... See more
Company replied
Bought a 20 plate t6 shuttle privately yesterday. Went to Sinclair vw cardiff to get some first hand information regarding the transfer of Sellers extended Van warranty over-to me . Had A wa... See more
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Company details
About Sinclair Group - Volkswagen Van Centre Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tyndall Street, CF10 4BB, Cardiff, United Kingdom
4.2
Great
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The vehicle arrived with scratches on…
The vehicle arrived with scratches on side rear panel
September 21, 2025
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
We apologise for the scratches on your vehicle. Please contact us directly to discuss a resolution. Thank you for bringing this to our attention.
Many thanks, Sinclair Volkswagen CV.
Poor castemer service
Poor castemer service, rude attitude of service stuff.
August 15, 2025
Unprompted review
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Artan, we apologise for the negative experience you had with our service staff. Our team will be addressing this issue to ensure all customers are treated with the utmost respect and care. Thank you for bringing this to our attention.
Many thanks,
Sinclair Volkswagen.
Thank you Richard!
Richard, my salesman who I dealt with when buying my van was very helpful, informative and just made the whole thing easy. Rich really made the whole process quick, simple and enjoyable while also really listening to what I needed and wanted out of the whole thing. Will certainly recommend and come back again.
June 4, 2025
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Jacob,
Thank you for your wonderful feedback! We're glad to hear that Richard made the process smooth, easy, and enjoyable for you. We look forward to welcoming you again.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Mrs Lindsay,
Thank you for your positive feedback. We’re delighted the sales team was able to assist you efficiently.
Kind regards, Sinclair Group
Fantastic service at Sinclair
Very helpful, knowledgeable and approachable staff. They couldn’t do enough for me. I left with a great T6 transporter van and a big smile on my face. Fantastic. Thanks.
May 15, 2025
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Mr Pritchard,
Thank you for the great feedback. We’re so pleased you had a fantastic experience and love your new van.
Kind regards, Sinclair Group
Could not fault the team
Could not fault the team, friendly, informative and could answer all my queries. Mike went above and beyond to overcome a few issues. All in all a great buying experience.
May 8, 2025
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Caron,
Thank you for the lovely feedback. We’re happy to hear Mike and the team went above and beyond for you.
Kind regards, Sinclair Group
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Steven,
Thank you for your brilliant review! We're delighted the team looked after you so well.
Kind regards, Sinclair Group
Very helpful
March 7, 2025
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Good Morning Andrew,
Glad to hear that! 😊 Let me know if you need any more responses or assistance. I'm happy to help! 🚗
Kind Regards
Sinclair Group
Well looked after throughout the sales process
Mike Green, a member of the sales team at Volkswagen Van Centre Cardiff, has been consistently helpful and patient while I went through a long process, over a period of many months, of deciding which vehicle would best suit my current needs. In the end, the Caddy Maxi Life was clearly the best option, once more -- this is my third one! I felt that I was offered a fair part-exchange deal, and it was great that Mike was able to arrange quite rapid delivery because the vehicle was in stock.
February 20, 2025
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Andrew Jones,
Thank you for your great feedback! We're pleased to know that Mike Green helped you through your purchase and ensured everything went smoothly with your new Caddy Maxi Life.
Kind regards,
Sinclair Group
Very professional
Very professional. The service was 10/10. Well happy with my new van
January 19, 2025
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Dylan,
Thank you for your wonderful feedback! We're so glad to hear you’re happy with your new van and that you had a 10/10 experience. We truly appreciate your kind words, and we’re always here if you need anything in the future. Enjoy your new van!
Regards
Sinclair Group
Awful
3 MONTH wait time for a diagnostic test!
No support or advice on what I can do in the meantime. Appalling service.
December 27, 2024
Unprompted review
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Ben,
We’re very sorry to hear about your experience. Your feedback is important, and we’ll review our processes to improve in this area. Thank you for bringing it to our attention.
Kind regards,
Sinclair Group.
Mike was great from start to finish
Mike was great from start to finish. He helped me to make important decisions on which option would suit me best and also the best financial decision for myself too.
Mike couldn't make the handover but passed all relevant information on to his colleague who made the transaction very easy.
Great all round. Cheers guys
December 7, 2024
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Alex,
Thank you for your excellent review! It’s great to know that Mike and his colleague provided such helpful and seamless service. We truly appreciate your feedback.
Kind regards,
Sinclair Group
John was great
John was great! Really helpful & organised a v speedy turnaround! Thank you! 😃👍
October 27, 2024
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Craig,
Thank you for the great feedback! We’re happy to hear John was helpful and efficient in arranging everything for you.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Jamie,
Thank you for your kind words! We're happy to hear that our staff were accommodating and helpful throughout your visit. We appreciate your feedback!
Kind regards,
Sinclair Group.
would use again
were really good to deal with and did what they said they would do
September 4, 2024
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Darren,
Thank you for your great feedback! We're glad to hear you had a positive experience and that we met your expectations.
Kind regards, Sinclair Group.
Responsive
Responsive, knowledgeable and friendly staff.
Very professional in their delivery.
September 16, 2024
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Jane,
Thank you for your positive feedback! We're glad to hear our staff were responsive, knowledgeable, and professional in delivering great service.
Kind regards, Sinclair Group.
Really excellent service from John…
Really excellent service from John Smith from start to finish. Would highly recommend. Great communication and very straightforward service throughout
July 24, 2024
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Anthony,
Thank you for your excellent review! We're so pleased to hear that John Smith provided you with top-notch service throughout your experience. We truly appreciate your recommendation.
Kind regards,
Sinclair Group.
The vehicle received is excellent
The vehicle received is excellent, improvements could be made on communication, slow to respond to emails
July 12, 2024
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Dennis,
Thank you for your feedback. We're glad you are pleased with your vehicle and will take on board your point around communication. We're always striving to improve our service and value feedback such as yours.
Kind regards,
Sinclair Group.
Luke an honest salesman
Luke an honest salesman, patient and helpful. Luke went out of his way to try and meet our needs. No pressure, chose a used van and drove away 2.5 hours later.
June 29, 2024
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Hi Jan,
Thank you for your wonderful feedback. We are thrilled to hear that Luke provided you with an honest, patient, and helpful service. It's great to know that he went out of his way to meet your needs and that you were able to drive away in your chosen van without any pressure. Your satisfaction is very important to us.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Volkswagen Van Centre Cardiff
Many thanks for the 5-star rating! - Sinclair Group
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