SkinSpaceUK Reviews 860

I just finished my 7th laser session, this time Emily attended me, it was very nice, subtle and delicate at the time of my session,I hope it's her in my next session.

This is by far the worst company I have ever dealt with. **AVOID AT ALL COSTS.** I have been trying to get a refund for over six months due to the closure of the salon I regularly attended. Now, I’m being told that I must travel to Fitzrovia for my treatments, which is both expensive and highly inconvenient.
I have sent numerous emails, all of which have been ignored. When I finally spoke to the manager, she flatly refused to refund my money. I then requested to speak with the Area Manager on three separate occasions. Each time, I was given the excuse that she was "in a meeting" and promised a callback, which never came. She has consistently avoided returning my calls and addressing the issue.
This company is clearly avoiding refunding me for treatments that total over £1,000. I am left with no choice but to proceed with a Small Claims Court action, as it seems this is the only way I will ever see my money returned.

UPDATE: After multiple attempts to contact the salon regarding my refund, I finally received a response—only after posting a negative review. Shockingly, instead of addressing my concerns, I was asked to stop calling the salon, even though my refund is still outstanding. I was further advised to take legal action, which is an unprecedented and disappointing response.
I am appalled by how this situation has been handled. Both the salon manager, Vicky, and the area manager, Roxy, have refused to take my calls or respond to my emails. It is deeply concerning that the salon has taken my money and is now refusing to provide a refund, particularly given that my treatments were interrupted after the salon relocated to a new area far from my home.
I initially chose this salon due to its convenient location, but the move has caused significant disruption to my treatments, which I can no longer continue due to the distance. Despite this, the salon has not acknowledged the issue or offered a reasonable solution, leaving me feeling unheard and mistreated.

What is even more concerning are the reviews for this salon. Upon closer inspection, many of the positive reviews appear to be fake, with the same individuals leaving multiple reviews for the same location. This is extremely misleading to potential clients and raises serious ethical concerns. I encourage others to check the negative comments to see the true nature of this company.
This experience has been incredibly frustrating, and I hope that no other clients face similar treatment.

I've been seen by Yasmin, and she's an absolute miracle-worker. Polite, professional, and with great taste in music! To all my trans siblings, this is a good and affirming place to go.

I have had laser hair removal with Yasmin which was very good. I am very happy with the results, Yasmin is very lovely and friendly. I always look forward to my treatments with her. She is my baby girl she makes me feel so comfortable she’s amazing!! Xx

Very good laser session with Daniela, from now I will ask for her úntil I finish my treatment.
Thank you

Had a session with Emily. A really great and lovely appointment.

I've been doing sessions of 3D sculpting and buttlift with Dee and she has been absolutely amazing!!
She is super funny and very professional, she gave me loads of tips on how to take care of my skin after the treatments and it's been great so far!
Highly reccommended!

Had a great session with Dee, I'm a trans customer and she's always made me feel really comfortable and welcome. Would recommend skinspace, and Dee to anyone 🩵🩷🤍

Amazing experience with Emily, super friendly and chatty which always makes the experience of lazer much easier. Completely cared for my needs and any worries. I keep coming back because the staff are all amazing and always make you feel so welcome. Thank you again team your all doing a wonderful job

Dee is very welcoming and making me feel comfortable. I’ve been here 11 times and love the service.

Very pleasant experience with Dee! Felt very comfortable on my consultation and looking forward to being hair free

Great service and went out of their way to explain how to get the most from laser hair removal

Amazing service for laser treatments. Dee is incredible and makes me feel comfortable every time. Highly recommend!

Dee was so nice and made the whole process so comfortable .

Saleen was a gem today she did such a good job and was super lovely! Highly recommend!

All the staff are wonderful but Yasmin has been the best person iv known who is so loving,caring and extremely helpful, always looked after me well. And done my treatment with extreme care and efficiency. Thanks everyone x

Fantastic experience 5/5
Yasmin was fantastic

I have been receiving treatment here for the last 5-weeks. Beth is truly amazing and goes above and beyond.
I cannot recommend her highly enough.

I had yasmin and she was so respectful and fun she did an amazing job. Would definitely recommend yasmin to help you.